Customer Reviews of Liberty GMC
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2 service reviews
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Safety Recall and Service on 2022 GMC2500HD
by BigKahuna52 on 04/28/2025We had a safety recall for my truck's tailgate. I also wanted to get my tires rotated. I needed to drop off my truck on a Sunday for a quick trip out of town. That was accomplished with no issues. All work was done to my satisfaction… and the Service Department also checked another issue that I had a question on.Poor service
by poorgmc on 03/16/2025$105,000 truck with 900 miles brought in for ecom parts installation worth over $5,000. Two parts installed incorrectly. Missing plastic trim piece inside cab area. Truck given back to me with a non-working tail light/turn signal assembly.… Truck also completely dirty. Truck was brought back for second round of repairs and given back to me with one one of the two issues resolved. No consideration for customer's time.Good morning poorgmc, Thank you for bringing your concerns to our attention. I sincerely apologize for the issues you encountered with your vehicle during your recent visit. It’s clear we didn’t meet the high standards you expect, especially with a vehicle of such value. We are sorry the inconvenience regarding the installation of the parts, as well as the missing trim piece and the non-working tail light/turn signal assembly. Additionally, I’m very sorry that your truck was returned to you in a dirty condition. This is certainly not the experience we want for any of our customers, and I understand your frustration. I can be reached directly at 623.815.4405 or rsmith@libertygmcaz.com. Again, I apologize for the inconvenience, and thank you for giving us the opportunity to address these issues. Sincerely, Robert Smith Customer Relations Director Liberty GMC 623.815.4405
The following reviews are more than two years old. They are not included in the overall rating.
25 service reviews
Service
by Terrain on 05/16/2021Usually satisfied with service that I receive but this time they didn't reset tires after rotation and a new sensor showed up that I had never seen in the 10 yrs of owning the vehicle. I believe that is why they call them sensors. Other… wise good job.We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Andy Weatherly, Service Director
Liberty GMC
by Happy camper on 04/16/2020Staff was friendly and professional. Very willing to accommodate my needs. Work was completed on time. Provided shuttle service was very fast and friendly. First class operation.Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the shuttle we provided and the thorough service you received from us. If there's anything more that we can do, please come back and see us again. Take care, Andy Weatherly, Service Director
Service
by lapple206 on 10/06/2018I would give a 5 star rating.Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Sincerely, The Liberty GMC Team
First Oil Change
by daokie12 on 05/29/2018We took our Acadia in for the first oil change and everything went just as promised. The waiting area is better than most and the service to the car was excellent.We cannot thank you enough for your wonderful review of Liberty GMC! It was a pleasure to assist you and please let us know when we can do so again! Best, Liberty GMC
GMC 2500 HD DuraMax
by DMAXLover on 12/28/2017I have had Liberty perform service on my Sierra HD six times and have always been satisfied. In the past I have not used a dealer for preventative maintanance. Liberty GMC has not given me a reason to take it anywhere else. Proffesional… and done quick.Thanks for this feedback! It is important for us that our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to contact us or stop by. Best Regards, Liberty GMC Team
Replacement Key
by jerry251 on 12/17/2017updated 12/26/2017Fantastic dealership.Great personal all around they make you feel at home here,quality repairs,fast service and great waiting area.Exceptional Service!
by JKHall09 on 09/28/2017Liberty GMC consistently provides me with top notch service with customer service that is second to none. Clear communication on what needs to be done with accurate and realistic turn around times. Thank you Liberty GMC!Stellar Customer Service!!!
by stacaz on 01/02/2017Once again, I experienced stellar customer service from the minute I called for an appointment to the time I picked up my Acadia! Rick was so accommodating to my pickiness and my need for quick service. I love this dealer to the point where… I drive to Phoenix from California when my car needs service. True Story. :)Liberty treats people honestly and well.
by dougmyers on 08/25/2016I drive considerable distance, past other GM dealerships, for many years. I have seen Liberty genuinely tries to do what is right for customer. Their service bay is very large and comfortable which I believe makes a good working… environment for the techs. Service advisor is very smart and helpful. First class operation.Happy Camper
by jodan99 on 07/17/2015My first time in this GMC dealership after buying my first GMC truck and I was amazed at the service, not that other brands weren't good but the personalized service was a step up and everything was great!Tailored to suit
by cdfs on 06/20/2015I came in for service because I was going on a trip. I explained that anything not immediate would have to wait a couple of weeks. My car was given the service, items to be done in two weeks were noted and I was out in under an hour.Car Service
by GEC6 on 06/09/2015We always contact Jim Sepe , our service advisor when we have a problem with our SUV or need to have service. Jim is honest, always helpful and we trust him. The Service Dept. does excellent work and we go to Liberty over closer Dealerships… because of the excellent work that they do.Everyone in the dept is great!Never Again
by akothe on 05/28/2015Bought a used vehicle from them and within 2 months of owning it had to take it back for the same problem 3 times. All they did was they and put a band aid on the problem. I had taken the vehicle to another dealership to have the problem… looked at and was told what needed to be done, I went back the Liberty GMC shared with them the info as was told that I was on my own. I had to contact the customer relations person there to see if they could help. I was told to bring it in once again so they could look at it. They keep it for 2 days this time, I was told that the service manager and the head service tech was going to look at the problem this time. All they did to address the problem was the same thing they did the following 3 times. I received a call the next day telling me the service manager and tech didn't look at it and they wanted me to bring it back down. When you pay close to 30K for a vehicle that has less than 36,000 miles on it you don't expect have to dumping money into it right away. I had heard great things regarding Liberty but will never go their again and well tell everybody I know that they don't stand behind what they sell and their customers.Excellent service and professional staff
by edli on 04/21/2015Andy W. and his staff provided excellent service and a professional yet welcoming atmosphere. Andy's follow-up email provided a conduit to resolve any follow-on problems with ease. Thanks to the team for resolving problems with our vehicle… in a timely and professional manner. E.THE SERVICE GUY
by billp22 on 04/01/2015Steve O. is "The Service Guy". I have been doing business with Steve since 2005 (Yes, we just started our 10th year together.). His MO is Always the same. His greeting is friendly, he listens as though you and your vehicle are very… important, he pays attention to what you say and asks very pointed clarification questions to be sure he understands your descriptions and explanations and then he tells you straight what the possibilities are. He has Never surprised me with anything after the service has started. He is way more concerned about answering your questions than about getting his answered. I know that he will retire one day, and on that day Liberty GMC will suffer huge loss. Until that day, he is My Service Guy. Thank You Very Much, Steve. It has been a pleasure doing business with you, V/R BillpMy Bulb Burnt Up
by cdfs on 02/01/2015I came in to change oil and replace the passenger side daytime headlight and the wipers at 3:00 pm on my CTS. After about an hour Sam came to me and said unfortunately the bulb had melted the fixture which would need to be replaced. This… would need some rewiring and they couldn't get it finished today and the labor would unfortunately be about $250. He immediately offered me a loaner which turned out to be this amazing brand new red truck with 8 miles on it. The back office went to work on the paperwork, Sam collected my insurance from the car and I was away in a few minutes. I really enjoyed my all too short drive and at 11:45 the next day Sam called me to say my car was ready.Car problems made easy
by samcarlton10 on 01/21/2015My family and I have made recent purchases with Liberty GMC. Jessica Savage is our sales representative who is just phenomenal! My vehicle is used and needed a few maintenance items done. Jessica was able to provide me with a loaner vehicle… but also had my car done prior to the finish date. Jessica always treats me like a valued customer even in the time of need.Great First Experience
by stacaz on 11/13/2014I just happened to find Sam G. while visiting the service department to have a key made. Our sales person promised us one free of charge, since the vehicle only came with one key and one remote. Well, this wasn't quite enough for Sam! Not… only did he honor my time commitment when I dropped in without an appointment and had somewhere to be in an hour, but he also found a remote that would work for our new vehicle as well - now that is a small touch that meant so much to me. We will be asking for Sam to manage all of our service needs from now on. Thank you, Sam.Still the worst service
by cruiser13 on 08/16/2010My 08 Solstice had it's trunk jammed shut, and I needed some documents that were locked in it. I went to these guys since they were close. The jammed trunk is a common problem, and a TSB was issued to dealers telling them how to open it.… I went to the service department, and explained my problem. They looked bewildered, and said there was no quick fix to get the trunk opened, and I would have to leave it for an undetermined time, at least for the rest of the day. Not able to do that, I left and found the answer from the TSB. Simply take a cotter pin puller, insert it in the latch and twist. It pops open. Less than a 1 minute effort to open the trunk. As a GM dealer, and a former Pontiac dealer who sold us one of our two Solstices, they should have known about this TSB. Their total lack of interest or concern verifies what we decided some time ago. Never go back to them under any circumstances.
GMC Sierra 1500
GMC Sierra 2500HD
Chevrolet Silverado 1500
GMC Canyon
About our dealership
Liberty GMC, a family-owned and operated business since 1996. We are dedicated to prioritizing customer satisfaction and ensuring that all customer needs are effectively met. Proud sponsor of Phoenix Children's Hospital 3 consecutive years in a row and counting!
What sets us apart
Proud Sponsor of Phoenix Children's Hospital
Dealer of the Year
6x's in a row Top Rated CarFax Dealer
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
Languages Spoken (2)
- English
- Spanish
Thank you for your wonderful review! We're thrilled to hear that your experience with Liberty GMC's Service Department was seamless and satisfactory. It's great to know we could assist with your tailgate recall and tire rotation, while also addressing your additional concerns. We appreciate your trust in us and look forward to serving you again in the future! Best, Sam Ganczaruk, Service Director
by Liberty GMC on 05/02/2025