Earnhardt Buick GMC
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Customer Reviews of Earnhardt Buick GMC
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2 service reviews
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Great Service
by Alpo6969 on 08/13/2025Service was completed within the proposed time frame and at a fair price. Good communication and customer service from Autumn.Oil Change, Tire Rotation, Filter change
by KathleenK on 09/07/2023I was promptly processed at my appointment time by Ronnie, we reviewed my service and recommendations for routine maintenance. He was encouraging but not strong arming. My service was completed within 45 minutes, I was prepared to wait a… minimum of an hour! Thanks Earnhardt Buick GMC! I will be back.
The following reviews are more than two years old. They are not included in the overall rating.
88 service reviews
Overall Easy
by Gabriel on 03/06/2023Made appointment by phone, dropped off my car, service advisor was professional excellent manners. They called same day when they were done. Paid around the amount he said. All was fine.Vechicle Service Feedback
by Richielakes on 01/02/2016updated 01/19/2016Thanks for the survey. About a month ago I purchased (cash) from your Parts Department a bulb (ACDelco ACD#13591404, Yellow #W19-101-A2, handwritten # 7443) for my front headlight. It took the sales rep some time to determine the correct… bulb from headlamps parts diagram. I tried to replace the bulb at home but could not reach the area required for the replacement. So when I made the service apt for an oil change and recall work I requested they replace the bad bulb and give them the bulb I obtained from the Parts Dept. When picking up my vehicle I was informed the bulb I provided was not the correct bulb but they did replace the bad bulb with right bulb. So I took the bulb I purchased back to the parts department but the long and short of it I still have the bulb I purchased. Not having the sale paper work did not help the situation. The parts person implied the bulb was from their inventory. I like to return the bulb if possible for a refund if memory is good it was around $17-$18 dollars On Wed Dec-30 I responded to an email from Joel Ewy, Parts & Service Director giving him the above information and have not received a response yet to my email. Thanksairbag warning light
by ioweegin on 12/30/2015updated 01/12/2016although time was an issue the waiting area made up a lot for it. The repair took time but I was appraised of the delay at the startEarnhardt GMC
by cwhepkat on 12/30/2015updated 01/10/2016Always good The service department is above par. Cleanliness and courtesy go above what is expected. Alwasy have coffee and donuts available for customers.Service work performed
by DonJohnsy on 12/15/2015updated 01/08/2016Service Department was excellent. Service advisor was very professional and service performed was done quick and cashier was very courteous. Can't say the same for your sales manager.Always great service and honesty
by Jakelexifred on 12/19/2015updated 12/29/2015thank you and appreciate the fair and honest service I always receive when I visit. I return each time due to the service techs you have. they've been there for years and really nice to see the same facesLuv those donuts
by dickster529 on 12/21/2015Service is always great, and the donuts aren't to bad either ! Steve, my service adviser is always on top of things and is very honest and friendly. Just doesnt get any better than thisService at Earnhardt Buick & GMC
by bjg1220b on 12/19/2015I love taking my car in. The employees are all world. They are prompt, polite, accommodating, do great work and see to your every need with a friendly smile. Every business should model itself after this one.Review Oil Change
by Poinciena on 12/18/2015Entrance is a bit confusing for first time customers, it was blocked by parked cars. Need signage to show entrance to service department wasn't sure if it was the right door.great team
by Barryliebl on 12/09/2015updated 12/18/2015Steven Duffy helped me out tremendously with an air conditioning problem, that was out of warranty. He did everything to assist me from keeping me up-to-date on how things were progressing, provided rides are loaner cars when necessary, and… offered suggestions that proved very beneficial. Very helpful, sensitive to my needs and very kind in offering all the help he could within the company's guidelines. I would definately recommend Earnhardt Buick for purchases and service. Very caring company, with many follow-ups to see how everything went. Great.Oil change and lube
by Gene4444 on 12/05/2015updated 12/18/2015As always the staff is friendly and very helpful and you are taken care of right away. I would recommend this dealership to everyoneExcellent Service
by Edna_Hu on 12/03/2015updated 12/16/2015Excellent service. Only suggestion would be to establish a line or provide a better way of communicating. Example: Customer calls service, gets to main reception, then gets transferred to service reception, then gets transferred to service… main line which may get answered or may not. No option to leave voicemail unless going thru the steps listed above again and leave a message to receptionist. This involves multiple calling back and forth between customer and service department. Service personnel always leaves message and keeps me posted about the work performed but the service time may get prolonged if waiting on confirmation/agreement.Great customer service
by Taraa80 on 12/05/2015I get all my work done on my car from the dealership. Everyone there is so nice and helpful. This last time I was in Weston helped me and he was great.They make sure you are happy!
by Bnshgrl on 11/27/2015updated 12/04/2015My Yukon Denali needed a lot done. Auto Butler, oil change, tire rotation, windshield replaced and my DVD player fixed. They got everything done that we asked. My DVD played did not act up for them like it does for me. So they replaced it… completely to make sure I was happy.joel and jeremy are awesome
by Thomas3214 on 11/27/2015updated 12/04/2015Joel Ewy is the best service manager ever. Jeremy was on the ball and awesome. I can't say enough good things about either one of them. If you need any kind of service done on your car,go see them. You will not regret it.Acadia
by Putrats on 11/28/2015We had some minor issues we were concerned about that turned out to be nothing serious, but the service department took their time to make sure there was nothing wrong with our Acadia and treated us well. Jeremy Corrie is excellent to work… with.Earnhardt Buick,No Bull when dealing with Earnhardt service and sales I am
by Normalene on 11/12/2015updated 11/24/2015Everyone was very kind and helpful as they always are in sales and service. Thank you very much.Thank you againpassenger window
by SueM1290 on 11/01/2015updated 11/19/2015Prompt, courteous, accomodating, efficient. I just had surgery so, upon request, they gave my daughter a loaner car so she was able to have transportation for me if needed. Thank you very much for making us both feel comfortable.gmcsierra
by Raymond124 on 11/03/2015updated 11/19/2015got my vehicle back in a timeiy manner and was pleased with quality of service that was done. thank you
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