Skip to main content

Earnhardt Buick GMC


6315 E Auto Park Dr, Mesa, AZ 85206 (map)
Today closed
Sales Rating
Recommend:
Yes (5) No (0)
Service Rating
Recommend:
Yes (2) No (0)
Back to Service Reviews

Dealership Service Review

4 out of 5 starsservice Rating
Vechicle Service Feedback
Written by Richielakes on 01/02/2016
updated 01/19/2016

Thanks for the survey. About a month ago I purchased (cash) from your Parts Department a bulb (ACDelco ACD#13591404, Yellow #W19-101-A2, handwritten # 7443) for my front headlight. It took the sales rep some time to determine the correct bulb from headlamps parts diagram. I tried to replace the bulb at home but could not reach the area required for the replacement. So when I made the service apt for an oil change and recall work I requested they replace the bad bulb and give them the bulb I obtained from the Parts Dept. When picking up my vehicle I was informed the bulb I provided was not the correct bulb but they did replace the bad bulb with right bulb. So I took the bulb I purchased back to the parts department but the long and short of it I still have the bulb I purchased. Not having the sale paper work did not help the situation. The parts person implied the bulb was from their inventory. I like to return the bulb if possible for a refund if memory is good it was around $17-$18 dollars On Wed Dec-30 I responded to an email from Joel Ewy, Parts & Service Director giving him the above information and have not received a response yet to my email. Thanks

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.