Customer Reviews of Henry Brown Buick GMC
Review type:
Write a review: Sales
18 sales reviews
Sort by:
Fantastic As Usual
by THAC024 on 08/29/2024updated 09/05/2024Effortless. No haggling. Freedom to drive the cars without someone over my shoulder.Happy with the vehicle I purchased and the salesman
by nixon59 on 07/24/2024I'm extremely happy with my salesman. He helped me out tremendously. Where I have an issue with Henry Brown GMC is with the [non-permissible content removed] financial advisor. who added in charges on my vehicle that I don't think were… necessary. When I looked at the build sheet, it already had tint on the on the windows and yet I got charged an extra $500 for that. Then I got charged an extra $1400+. for something else. that I have no idea what it is. It says it's on an addendum that I've never ever seen the addendum.Great dealership
by Windowguy on 04/14/2024Very helpful and courteousShady Dealings
by Shady Dealings on 09/28/2020If I could give this dealer zero stars I would. Never buy a car from Henry Brown. They lie and cheat and do not disclose critical information about the car you are buying. After finding out about the problem they now refuse to do anything… about it stating "this is normal". Sorry but when a car does not work in temperatures over 100 degrees and they sell you this car in Arizona where temperatures are over 100 degrees almost half the year, that is fraud. They knew this issue existed and did not disclose this information before selling the car and now refuse to solve the problem. The only response I can get from them is to contact Buick. Well they sold me the car, they lied, they refuse to help. So the Henry Brown dealership is the problem here. If you plan to purchase a new car whether it be a Buick or not, you need to find another dealership. Do not, I repeat do not go to Henry Brown.Internet Department- Good work
by AZ Condor on 01/30/2019updated 02/06/201910 out of 10: no games, fair price, good team working in the internet dept.Henry Brown Customer Review
by cspowell88 on 05/08/2018I've been purchasing vehicles from Henry Brown since 2010. I am always so impressed with the sales process and how easy it is to purchase a vehicle. Everyone is always so friendly and helpful. They always do their best to accommodate. I… would highly recommend Henry Brown because they take pride in making sure their customers are happy and comfortable.Best experience ever!
by david7959 on 05/08/2018We found the vehicle we had been looking for online at Henry Brown Buick GMC. We submitted an inquiry and were contacted right away by Dewight in the Internet department l. Dewight was very helpful and answered all our questions about the… vehicle. The buying experience was very easy and transparent with Dewight. We will definitely recommend Henry Brown to all our friends and family. Thank you Dewight R. PachecoBest of the Best
by Kbcrump on 05/08/2018Buying a car from Henry Brown Buick GMC was the easiest and best experience my husband and I could have wished for. Everyone was very friendly, helpful, and did all they could to find our perfect Yukon. We will absolutely recommend Henry… Brown to all of our friends and family!So friendly and genuine
by Lanimclanerson on 05/08/2018The car buying process is never usually fun, but I felt like family buying a car from Henry Brown! All the salespeople were friendly, even the ones I wasn't working with. And the my finance person explained everything in detail to me.… Overall it was a very pleasant experience.Thank you for being a true honest new vehicle store
by allenmichaels on 10/27/2010I wanted you voice my buying experience yesterday at Henry brown in Gilbert. It was by far the best new vehicle purchase I have ever made. Keep in mind this wasn't the first new truck I have ever bought. This one makes number 12. No games,… no gimmicks just give me the out the door numbers. This is the way I do business and I found that there are still good old family ran car dealerships that work that way as well. Thanks and keep up the good work!Finest Dealership I ever experianced.
by ride56pro on 12/11/2009I have bought 8 trucks and cars throughout my life all of which have been from different dealership. 7 out of 8 Dealers have had hidden, shady acts of greed and lies. This had harden my emotions and I have aquired skills so I can combat… with a salesman and his or her arsenal of comrades that would hit me with ever trick in the book. When I got to Henry Brown to look and hopefully purchase a New Truck, I was ready for combat. I was wrong and sceptical throughout the entire sale. I found a Used GMC Sierra online and called Henry Brown, they have sold the truck already end of conversation. Two days later the sames salesman, Mike Denny called me and said he had another used truck just came in as a trade in and if I was interested to come on by if I dont mind seeing the used vechicle prior to having Henry Brown prep-work done for the public. (Gold Star 1 for letting me view the vechicle in a original owner state.) I view in in a piss poor condition. I was able to note minor repairs needed from a scatch in the tint to Universal Joint Boots needing to be replaced, Door seal ripped and dirty all around. Henry Brown wanted more than what i was willing to pay of course. I named my price and peacefully was able with out presure to walk away from the truck. (Gold Star #2) I drove home and within hours later I get a call from Mike, My first out the door price I wanted said it can be done. I drove back and got the truck with tags, taxes, tire tax, license fees, title fees, and the sticker price out the door for what I was asking. (Gold Star #3) During the excitement of the purchase I have forgotten the oh by the way I want the I owe you on tint repairs, door seal, UV boots, lube and oil change. I didnt remember till I got home. I didnt have documents on Henry Brown oweing me the repairs. I called and spoke to my salesman Mike Denny to remind him our verbal agreement and sure enough he remembered and said call our service department and they will set you up. So I called the service department and got no push back and they were already aware of the repairs. Mr. Meade took my truck and returned it in a condition as I expected. (GOLD STAR#4) 3 weeks later the door seal that had a minor cut in it just got repaired by a service tech who drove to my house and replaced the entire seal in 10minutes. No haggle and was down to earth guy. I could have got it repaired sooner but they worked with my schedule even when I missed my appointment and forgot to call the service department back. (GOLD STAR #5) Today from here on out. Im will for the first time go back a Dealer (Henry Brown) and buy another vechicle from them knowing I was treated like a friend. The people at Henry Brown were down to earth people that didnt make you feel stupid, nor slip you any tricks. I recommend this dealer and it's service department.Worst Dealer Ever
by upsetbuyer on 09/04/2009We were looking around online and found a 2009 Scion Xb with low miles on "sale" for $13891.00 which we thought was very fair. I called the dealership (Henry Brown) and spoke with a new car salesman. I found out the vehicle was still on the… lot and that the internet price was correct. I ended up having them run my credit over the phone and we starting some negotiations. I told the salesperson more than 3 times that I did not want to put any money down, that I had a specific range for my monthly payment and that my payments were not to exceed 60, and that I had a trade in that had been valued by Kbb at X dollar amount. They called me back about 10 minutes after checking my credit and informed me that if I came down and they checked out the car they could for sure get the payments where I needed them without a down payment and with my trade in. I showed up at the dealership and test drove the Scion Xb and told them I would like to purchase it, they visually glanced at my car that I was trading in and we went inside. FORTY-FIVE minutes later they came out with their "best" offer. (Remember, we discussed ALL of this on the phone.) They stated that the best deal they could give me was.....$43,000.00 TOTAL. FORTY-THREE THOUSAND DOLLARS for a Scion Xb that was stickered at LESS THAN 14k. This was their deal: 72 payments (not 60) at $569.00 a month. $3000.00 dollars down (remember, I stated NO down payment) $4200.00 dollars for my trade in (Kbb valued at 7222.00 trade in rated in worse than actual condition). So their you have their BEST deal. Again, FORTY-THREE THOUSAND DOLLARS AND CHANGE on a 2009 USED Scion Xb that retails NEW for 16,000. I WILL NEVER GO TO THIS PLACE AGAIN AND WILL NEVER RECOMMEND THEM TO ANYONE! I have never been that upset or offended before.Spot Delivery Dealers - Beware
by obx on 02/03/2008Went in to purchase a new SUV last week. We have signed papers and drove the car home. A week later we received a phone call stating that we needed to come in and sign new papers because our interest rate had gone up. We have asked the… financing guy how could have they let us taken the car home if the loan wasn't 100% approved. He said "it happens all the time, I mean it doesn't happen all the time. Out of 305 deals we do a month it only happens to 3" Which one is it, it happens all the time or it doesn't? We just ended up returning the vehicle as we sure don't want to do business with dealers who mislead consumer into purchasing their vehicles. I believe that's called "consumer fraud" according to Arizona Revised Statutes. If you do plan to purchase from this dealer, please make sure you have 100% approval and refuse to take the vehicle otherwise.Great Dealership to work with
by carman007 on 03/16/2011updated 06/01/2025Henry Brown Buick GMC is nothing but one classy, over the top dealership. From the time I pulled on to there lot everyone treated me great. I have never had a better time buying a new vehicle. The salesmen were not pushy and the store looks… like its brand new. I just moved to Phoenix and found most of the dealerships were only out for the quick sale and really didn't care about me. Jim Avise was my salesmen and hope this review can send him more business. Thank you Jim and Henry Brown!Very easy to do business with, no hassle, great salesman
by dakkri on 06/18/2013updated 06/01/2025We bought our Buick thru Salesman Tim B and this was by far the easiest car purchase I have made in the 38 years I've been buying cars. We wanted our new Buick in a certain color combination with certain options. We shopped 4 dealers and… they all said we'd have to order from the factory and that would take 10-14 weeks. The last dealer we called was Henry Brown Buick, the only reason we called them last was the distance from our house. Tim took our call, asked what we wanted, then asked us to give him a short while to see what he could find. An hour or so later he called with news he had found 3 of our vehicle and explained the options each had. We picked the one that had ALL our options , Tim had it shipped in from California and we had our new car, at a great price, in 3 days time. Tim was wonderful to work with, ZERO pressure, and no wasted time. I liked the dealership and loved Tim's attention to detail and follow up.To Henry Brown
by carman007 on 05/05/2011updated 06/01/2025My wife and I have recently purchased our second vehicle from Tim Bryant. We trust Tim so well we have purchased both vehicles sight unseen. We call Tim and tell him what we want and when he finds it he calls us and we bought both. We have… never been disappointed in either vehicle they have been exactly what he said they would be and he has never said anything that wasn't true. We will continue to purchase all our vehicles from Tim as long as he is selling cars. We have to dive almost 200 miles to get to your dealership but every mile is worth it to deal with Tim. He makes vehicle buying a pleasure. The staff that Tim introduced us to were very nice and professional. I wanted to let you know that Tim is an assets and could you please thank him from us. My son in law is a car salesmen, but Tim is the one I buy cars from. This is how much we believe in Tim when we need a vehicle.Great All Around Experience
by classicgeiger on 08/19/2012updated 06/01/2025I have never bought more then 1 car from a dealership. This place has changed that, I will recommend them to friends and family and I will definitely be back to buy another car. Kevin, salesman, was great he and I looked for cars on 3… separate occasions. Till I finally found one that I wanted, he was more then willing to help me everytime I had a question. Admittedly I knew more about the car then he did, probably bc I researched the car for 1 month before I bought it. Got a fair trade for my Subaru, but admittedly left some money on the table with my Harley and the price of the car. But after driving the GS for the last month and realizing that I didnt leave that much on the table I am still sleeping well at night.Henry Brown Buick
by jim992 on 03/04/2012updated 06/01/2025we purchased our vehicle in Jan 2012 from Kaleb Williams he was very good and took great care on explaining the car from test drive to closing of the deal. He called us afer to check on how everything was on the Verano. He showed great… concern.
Videos
About our dealership
The Brown family has been in the Arizona automotive industry for over 90 years and still maintains family owned and operated dealerships in Gilbert and Casa Grande, Arizona. Henry Brown Buick GMC has won GM's Dealer of the Year award 10 consecutive years for sales and customer service, and houses the largest inventory of GMC in the Western United States! We also have the largest inventory of GMC trucks in the country.
The Henry Brown Auto Group sponsors many local teams and loves to support our local charitable organizations. We are very proud to be a part of this great community and enjoy the ability to give back.
Henry Brown Buick GMC employs only ASE and GM Certified Technicians. Our Technicians are constantly taking the most up-to-date General Motors training available. We have one of the largest Parts distribution centers in the Valley.
See more of our history here: http://www.henrybrowngmc.com/History
What sets us apart
10 Consecutive Years' "Dealer of the Year Award" for sales and customer service
TIME Magazine Dealership of the Year
Family owned and operated, making every customer feel like they are part of the family when they walk through the door.
The largest selection of GMC in the Western United States! And the largest amount of heavy duty GMC trucks in the COUNTRY!
Over 90 years and 3 generations of automotive excellence in Arizona.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Languages Spoken (2)
- English
- Spanish