Henry Brown Buick GMC
Dealership Sales Review
I have bought 8 trucks and cars throughout my life all of which have been from different dealership. 7 out of 8 Dealers have had hidden, shady acts of greed and lies. This had harden my emotions and I have aquired skills so I can combat with a salesman and his or her arsenal of comrades that would hit me with ever trick in the book. When I got to Henry Brown to look and hopefully purchase a New Truck, I was ready for combat. I was wrong and sceptical throughout the entire sale. I found a Used GMC Sierra online and called Henry Brown, they have sold the truck already end of conversation. Two days later the sames salesman, Mike Denny called me and said he had another used truck just came in as a trade in and if I was interested to come on by if I dont mind seeing the used vechicle prior to having Henry Brown prep-work done for the public. (Gold Star 1 for letting me view the vechicle in a original owner state.) I view in in a piss poor condition. I was able to note minor repairs needed from a scatch in the tint to Universal Joint Boots needing to be replaced, Door seal ripped and dirty all around. Henry Brown wanted more than what i was willing to pay of course. I named my price and peacefully was able with out presure to walk away from the truck. (Gold Star #2) I drove home and within hours later I get a call from Mike, My first out the door price I wanted said it can be done. I drove back and got the truck with tags, taxes, tire tax, license fees, title fees, and the sticker price out the door for what I was asking. (Gold Star #3) During the excitement of the purchase I have forgotten the oh by the way I want the I owe you on tint repairs, door seal, UV boots, lube and oil change. I didnt remember till I got home. I didnt have documents on Henry Brown oweing me the repairs. I called and spoke to my salesman Mike Denny to remind him our verbal agreement and sure enough he remembered and said call our service department and they will set you up. So I called the service department and got no push back and they were already aware of the repairs. Mr. Meade took my truck and returned it in a condition as I expected. (GOLD STAR#4) 3 weeks later the door seal that had a minor cut in it just got repaired by a service tech who drove to my house and replaced the entire seal in 10minutes. No haggle and was down to earth guy. I could have got it repaired sooner but they worked with my schedule even when I missed my appointment and forgot to call the service department back. (GOLD STAR #5) Today from here on out. Im will for the first time go back a Dealer (Henry Brown) and buy another vechicle from them knowing I was treated like a friend. The people at Henry Brown were down to earth people that didnt make you feel stupid, nor slip you any tricks. I recommend this dealer and it's service department.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes