Customer Reviews of AutoNation Chevrolet Gilbert
Review type:
Easy/Peasy purchase
by Ed B on 04/23/2025
We went to Auto Nation to start the long process of searching for a new High Country Traverse.
Two hours later we were done. We couldn’t be more pleased with the dealership and our new High Country.
We are pleased to hear you had such a positive experience with us, Ed! Don't hesitate to call us if you ever need anything. Be safe on the road!
We are pleased to hear you had such a positive experience with us, Ed! Don't hesitate to call us if you ever need anything. Be safe on the road!
192 reviews
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Autonation Chevrolet Gilbert
by Edoublehu on 11/03/2018updated 11/09/2018Wendy is by far the best advisor I've had at any dealership. I would recommend her to anyone.Linda Ladner
by Lokimarley on 10/31/2018updated 11/08/2018My entire experience buying a used car at Auto Nation was such a pleasant surprise. Roberto Lopez was so easy to deal with from the phone calls the night before all the way through the purchase of my Buick Verano the next day. He answered… all our questions honestly and I feel that I got a very fair deal on the purchase and on my trade. Nick in finance was very helpful during the final stages of my purchase. I would definitely recommend AutoNation Chevy Gilbert to my friends.Excellent Customer Service
by Wendy Brown on 10/27/2018updated 11/05/2018Wendy Brown was an exceptional service rep. She explained in detail what was wrong with my truck and she quoted me what was expected. She took time out of her busy schedule to return my calls in a timely manner. She is very deserving of… an award for her outstanding customer service. She is a great asset to AutoNation.From Start to Finish Nothing But a Headache
by ckautzman on 10/04/2018From Start to Finish Nothing But a Headache ..3 weeks later and my trade-in is still not paid off. I called the finance manager I dealt with and she starts talking about something else. Poor communication. I was sent home without zero… paperwork. 5 days later my check engine light came on and I had to return for service and they had my car for 4 days. What a joke. DO NOT BUY for AutoNation!Fantastic Purchasing Experience!
by tcsmets on 09/27/2018We purchased a new Colorado pick-up truck from AutoNation Chevrolet in Gilbert and had a great experience! The price, the amount we received for our trade combined with great terms from our credit union = Happy Customers! We appreciated… working with Rich Azanger, our Sales Associate, who made the process quick and easy. Thank you AutoNation Chevrolet Gilbert!Used Jeep Purchase
by captsem on 08/31/2018All for the employees we dealt with at AutoNation Chevrolet were very pleasant and professional. This made the overall experience smooth and much appreciated. Heather and Caitlan did an excellent job of assisting us with this purchase.Service visit 8/29
by Sydney W. on 08/31/2018Rickie truly went above and beyond to make me happy with my vist!Auto nation gilbert
by Jessica on 07/21/2018Rich was very helpful2018 Silverado Crew
by ChevyLover25 on 05/06/2018updated 05/21/2018Last week i purchased a new 2018 Silverado Crew Cab and it was the best buying experience I have ever had. I dealt with the Fleet Manager who basically had the deal ready for us when my wife and I went in to look at the truck, that was… including my trade in. I traded a 2015 Silverado and I can say the buying experience from the last dealer to Auto Nation was night and day. I added on several options the truck did not have and he helped me through it and facilitated the process. I will definitely be returning to this dealer in future especially Doug B who was fantasticVERY POOR
by nmlimon on 02/08/2018NIKKI LIMON horrible experience, never going there again for any reason. I made the appointment a week before and had a confirmation email that stated who my advisor was and the work I was having done. I get there on the day of my… appointment and to find out that my advisor has now changed. According to the guy that helped me he stated that my advisor changed and he was busy rebooting his computer and it would be awhile. I asked if someone else could help me and he stated, "let me check." A few minutes later a man walked out, didn't introduce himself to me but just asked what the phone number was to call me when it was completed. I asked how long it would take, he stated probably an hour or so. An hour and a half had gone by and had not heard anything so I called to find out. I requested to have the service shuttle pick me up. It was 11 am when I called and they said someone would be there shortly. I waited over 30 minutes before I called back and they told me they were going to get ahold of the driver and let me know. Another 15-20 minutes go by and still no phone call. I called back to where a "snooty" female answers the phone and states oh well I couldn't get ahold of the driver. I asked, "so you just weren't going to let me know and keep me waiting?" She stated she would call him again and I left my phone with her to call me back when she knew. Never received the phone call because another 20 minutes goes by to where I called back 3 times and wad placed on hold all 3 times. I finally call a 4 time and the girl asked me to hold, I stated "NO" I would not hold and I told her someone needed to do something. I had now been waiting over an hour for this ride to come pick me up. Finally one of the service runners came to pick me up, Lindsay, and she was nice. She apologized for the inconvenience and the poor service I received. I stated it wasn't her fault at all. Once I got to the dealership and got out of the other vehicle, there were 3 people standing outside and I was just standing there. Nobody said a word to me. Some blonde lady was standing outside and looked at me twice before I finally asked where Jeff, my service advisor was. She stated he was inside at his desk. We walk in and I see a man lounging in his chair on the phone with papers covering his desk. She asked about my vehicle and where the keys were, he stated at the front. I followed her to the front to the service cashier to where she was rummaging through papers because she couldn't find my paperwork or keys. Finally found them and started to ring me up, she asked for my signature. I reviewed the paperwork and advised her the price was wrong because when I scheduled the appointment I told them I had a service email with a discount. She rudely stated, " well did you tell your advisor when you got here," I stated, "No I told them when I scheduled the appointment. She said "well that's just more paperwork." She had a crappy attitude and we went back to my advisors desk, to where he was still lounged back in his chair on the phone. He did the discount and we walked back to the cashier. The cashier printed new paperwork and asked for my signatures again, and then lost my keys again. Again found them on the counter and I took possession of them. The lady gave me my paperwork and didn't say so much as thank you or even I am sorry for all the confusion. Mind you the cashier was the same lady that saw me outside and said nothing to me. She was an older short blonde bigger lady that was snooty the during our interaction. She could use some interpersonal skills. My husband and I have been to this dealership before and I bought my car there last year but after this experience, never again will I ever go here for any reason. I will also tell my family and friends not to go there. I have also posted reviews on all the major car websites. I have heard that nobody has a good experience in the service department. Maybe the company should hire more competent and friendly people. I am the customer and the customer never waits or to be treated like crap.Chevy Equinox Cam Sensor
by klint1000 on 09/02/2017updated 09/14/2017Holy smokes.... I pulled about about 15 minutes after they opened and was treated wonderfully. I expected it would take a day or so. My service provider told me just that. I decided to hangout and get caught up on some work emails and eat a… complimentary doughnut. It wasn't two hours later I was wrapping up my work items and I was approached about my vehicle being buttoned up ready to go and even washed. Great service! Thanks again!Champion
by Engrothi on 06/28/2017AutoNation Chevrolet in Gilbert was a wonderful place to buy my new 2017 Chevy Cruze. The staff were all friendly, knowledgeable and accommodating. I was treated like a friend the first moment I walked in the door and wasn't made to feel… uncomfortable even once during my visit. Dwayne Champion was my salesman and once describing what I wanted out of my cat he was able to give me the best one for my price range, and set of needs with ease. I definitely recommend this dealership (and salesman) to buy your next car.GREAT SERVICE!
by Jeannelu on 07/23/2016updated 08/02/2016My story did not start out well. I started the process of ordering the brand new 2016 Camaro SS Convertible in October 2015. My build sheet was done in December 2015 and I was expecting my vehicle approximately March/April 2016. Through… a series of miscommunications (not all on GM) I was left with the prospect of not getting my vehicle at all. GM Corporate (Pete L) stepped up as did the management staff (Randy at Autonation Gilbert) and completely turned the outcome around. I have my vehicle and while it is not the 2016 I ordered, I do have the new 2017 model which is the 50th anniversary year for Camaro. It's beautiful and powerful and everything I expected and hoped for. I cannot thank you all enough for the special care and attention you have given me to restore my faith in GM.horrible service
by shawnamadrid on 07/20/2016we have taken our car in since we bought it for over a year now at least six times and gotten different prognosis each time. we got the extended warranty for the vehicle,since day one our car has had the same problem the warranty only… covered certain things,we did research and some of the parts were recalls or problematic we are asking GM to please look into this. we still need a part that is not covered under the warranty but at the time was covered by the original warranty but now we have exceeded mileage. If they would of told us from the beginning when we bought the car we would have never bought the car and we have had nothing but problems and nothing but run around from auto nation chevy.Thank you for bringing this matter to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (480) 833-3456. We hope to hear from you.
Leo in sales is GREAT!
by ChevyLover25 on 07/14/2016We recently replaced our 12 year old Chevy truck with a new one. Amilcar (Leo) Chacon really helped us find the right new truck at the right price. Thanks Leo!!Buyer beware
by MJS1982 on 12/15/2015I bought a showroom 2015 corvette 7 months ago from the sales manager himself. Since then, I've taken my car in 6 times for warranty issues, the latest being today. Upon dropping it off, I was given a loaner car (Chevy Malibu). I… give them a corvette, they give me a Malibu, but anyways....I also have a grand Cherokee that I've been looking to trade in to get a pickup truck. So while I waited for my vette to be done, I went shopping to other dealerships for a pickup truck. When I took the Malibu back to pick up the exact same corvette that I bought from this dealership, the sales manager said to me "let's just do us both a favor and bring your car somewhere else from now on." So I was told to bring my car to a dealership other than the one I bought it from and further from my house. He ended it by stating "Have a nice life." So as soon as I left, I called Chevrolet customer service to file a complaint, who told me that they would forward the complaint to the dealership and have them handle it directly. I asked if that was appropriate since the dealership will obviously be biased on behalf of their employee and was told that I was correct. This is not the first issue that I've had with this particular dealership's service. Several times I've spoke with customers who were waiting for their vehicles and also are not happy with them. Bottom line is.....choose a different dealership, don't buy a Chevy since their customer service does nothing for you, and don't buy a corvette since mine has had nothing but problems since the day I took possession. This dealership has been a nightmare to deal with and so has my car. Stay away from Autonation Chevrolet in Gilbert.Simply the Best!
by PastorTroy on 12/03/2015This is the forth car that I purchased from this dealership, they are the best!I worked with my long-time sales professional Keyon and Jeff who close the deal. The buying experience was top-notch, the customer service was awesome, and I am… super happy with my purchase. To be perfectly honest, I by-passed the traditional handshake at the close of our deal,instead I gave my sales professional Keyon a big heart-felt hug! Thank You again for your hard-work. Whenever me or my family need a car again, AutoNation Chevorlet Gilbert will get the first bat at our business. Sincerely, Troy CarsonOutstanding
by To_mas1 on 10/25/2015From the begining to the end Lester made my 2015 Chevrolet Silverado 1LT 4x4 the best sale ive ever had. It was quick, easy, and very helpfull. I was in and out the door within two hours. All the people from the washers,… service,sales,finance are amazing and their showroom is huge!! AAA+Very Disappointed
by Not_from_AZ on 04/23/2015From the beginning of my car-buying experience, I felt that this was the salesman's first car sale. He was inexperienced, gave incorrect information, and seemed very unsure of himself. I never met him face-to-face as my dealings with him… were all on the phone. I was able to get the price I wanted for a sure sale. When I did go to pick up my car, he wasn't there. The entirety of the purchase was performed by another salesman (thankfully he was quite knowledgeable). The first salesman had 'prepared' for my visit by locking the keys and manual in his desk drawer. Thus, new keys had to be programmed to that vehicle (which the new salesman thought took over 45 minutes but, in face, would have only taken a couple of minutes. There was one problem after another after another, and we spent a total of 6 1/2 hours in the dealership. When we finally got home (one hour away), we realized there were NO PLATES on the car. The first salesman had to be convinced to drive them out to us (he wanted me to return to the dealership - but you can't legally drive without plates!). He also gave us the original keys to the vehicle (the ones that had been in his desk) but those keys don't work since the new keys had to be programmed to that vehicle. I did buy an extended warranty on the vehicle. I sincerely hope there's not a problem using that, if the time comes... Time will tell.2015 Chevrolet 2500HD Purchase
by tcoyle2 on 12/15/2014After some discussion about price and traid in the purchase transaction went off very well. End result was a deal that had been discussed on the phone. Once agreed the purchase went off without a hitch and the finace officer Joe White… forund a persentage that was bette than my credit union. Glad I came to Gilbert AutoNation for the purchase.Very Happy New B&B Customer
by kelbell on 01/31/2009I had two cars, neither of which worked well and one I was still upside-down on. I looked at B&B on my boss's suggestion. As luck would have it, I got Joe White for my sales guy. I already had my financing, and some less than stellar… trade-ins now I just needed to find something that would fit my needs in a car and financial restrictions. I left it in his hands and I could not be happier! He took several hours looking at cars, crunching numbers, etc... for me. Never any pressure, it seemed that Joe cared more about getting me in the right car. When I left, I had the newest & nicest car I have ever owned, lower payments than I had been making on my trade-in, and the comfort of knowing I could drive more than 5 miles from home without the fear of being stranded. Thanks Joe & B&B!!!
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
by Sandy Karon on 04/25/2025