AutoNation Chevrolet Gilbert

NIKKI LIMON horrible experience, never going there again for any reason. I made the appointment a week before and had a confirmation email that stated who my advisor was and the work I was having done. I get there on the day of my appointment and to find out that my advisor has now changed. According to the guy that helped me he stated that my advisor changed and he was busy rebooting his computer and it would be awhile. I asked if someone else could help me and he stated, "let me check." A few minutes later a man walked out, didn't introduce himself to me but just asked what the phone number was to call me when it was completed. I asked how long it would take, he stated probably an hour or so. An hour and a half had gone by and had not heard anything so I called to find out. I requested to have the service shuttle pick me up. It was 11 am when I called and they said someone would be there shortly. I waited over 30 minutes before I called back and they told me they were going to get ahold of the driver and let me know. Another 15-20 minutes go by and still no phone call. I called back to where a "snooty" female answers the phone and states oh well I couldn't get ahold of the driver. I asked, "so you just weren't going to let me know and keep me waiting?" She stated she would call him again and I left my phone with her to call me back when she knew. Never received the phone call because another 20 minutes goes by to where I called back 3 times and wad placed on hold all 3 times. I finally call a 4 time and the girl asked me to hold, I stated "NO" I would not hold and I told her someone needed to do something. I had now been waiting over an hour for this ride to come pick me up. Finally one of the service runners came to pick me up, Lindsay, and she was nice. She apologized for the inconvenience and the poor service I received. I stated it wasn't her fault at all. Once I got to the dealership and got out of the other vehicle, there were 3 people standing outside and I was just standing there. Nobody said a word to me. Some blonde lady was standing outside and looked at me twice before I finally asked where Jeff, my service advisor was. She stated he was inside at his desk. We walk in and I see a man lounging in his chair on the phone with papers covering his desk. She asked about my vehicle and where the keys were, he stated at the front. I followed her to the front to the service cashier to where she was rummaging through papers because she couldn't find my paperwork or keys. Finally found them and started to ring me up, she asked for my signature. I reviewed the paperwork and advised her the price was wrong because when I scheduled the appointment I told them I had a service email with a discount. She rudely stated, " well did you tell your advisor when you got here," I stated, "No I told them when I scheduled the appointment. She said "well that's just more paperwork." She had a crappy attitude and we went back to my advisors desk, to where he was still lounged back in his chair on the phone. He did the discount and we walked back to the cashier. The cashier printed new paperwork and asked for my signatures again, and then lost my keys again. Again found them on the counter and I took possession of them. The lady gave me my paperwork and didn't say so much as thank you or even I am sorry for all the confusion. Mind you the cashier was the same lady that saw me outside and said nothing to me. She was an older short blonde bigger lady that was snooty the during our interaction. She could use some interpersonal skills. My husband and I have been to this dealership before and I bought my car there last year but after this experience, never again will I ever go here for any reason. I will also tell my family and friends not to go there. I have also posted reviews on all the major car websites. I have heard that nobody has a good experience in the service department. Maybe the company should hire more competent and friendly people. I am the customer and the customer never waits or to be treated like crap.