Flagstaff Nissan
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Customer Reviews of Flagstaff Nissan
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2 sales reviews
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New car!
by Brionna S on 05/15/2025Holly H. was seriously so wonderful, she never put any pressure on us during our car shopping experience and explained everything thoroughly. I’m truly not a fan of going to dealerships, but our experience was wonderful and I highly… recommend Nissan/ Subaru in Flagstaff! Holly took the time with us and was so kind to our kids who accompanied us as well. If anybody is searching for a car in Flagstaff and wants to feel like you’re being treated like a friend and not a number, this is the place to go and Holly is the one to talk to!Love my suv!
by Kim Jabetha on 09/29/2023I recently bought a used vehicle from Flagstaff Nissan/Subaru. I worked with Conner Mc., who did an excellent job of locating just the right suv to meet my list of "non-negotiables". Conner, as well as Neil from the finance department, were… attentive, thorough, and knowledgeable. I love my "new" car!!
The following reviews are more than two years old. They are not included in the overall rating.
5 sales reviews
Great experience with salesman Connor
by Mike B on 02/03/2023Fast and easy deal. No back and forth negotiations, just straight forward pricing. Friendly staff and service department.Above and Beyond
by shem on 03/28/2022This dealership team allowed me to drive home my car of choice. Matt was very informative and helped me all the way from the product inquiry through the unit releasing. He even made after-sales checks for any questions and concerns. Brian… and Isaac have also been very accomodating. They always discussed and offered options and allowed me to make choices. Overall, it was a pleasurable experience.Unprofessional and untrustworthy
by EmilyG on 05/12/2020We were so disappointed in the lack of professionalism, transparency, and honesty that the staff at Flagstaff Subaru demonstrated. James started off friendly, although a bit intense, but turned completely volatile and defensive, as soon as… the car was purchased. He was unable to have a respectful conversation without losing his temper. Grant was fairly professional and well- intentioned, but left us stranded several times in his office (for over an hour), as well as standing outside, standing at the front desk, and inside the shop. Cole (the manager) was extremely cold, never gave us direct eye contact after we paid for the vehicle, and has yet to follow up with me about the inspection list I requested. As soon as we attempted to leave the lot, the windows stopped working, and we had to go inside to get help. They all seemed frustrated and hardly payed attention to us. Someone did a quick fix, and we left the lot. As soon as we got home, the windows broke again, and we had to drive back across town to ask for it to be fixed. No one seemed to care, or express an apology. I have called Cole and Grant several times about still not having received the car inspection list, and have not received a call back from either. They don;t pick up, and all of their voicemail boxes are full. Figures! It is very clear that as soon as the money portion of the deal is set, the staff could not care less about their customers. I've since heard similar takes on Flagstaff Subaru. Having Cole in a manager position was truly astounding to my partner and I, as he demonstrated the least amount of professionalism out of the bunch. He lacks basic people skills, not to mention any sort of managerial skills or basic customer service abilities. Lastly, no staff member at Flagstaff Subaru was taking any precautions to social distance, wipe down vehicles before/after test drives and purchasing. No one was wearing masks (except for my partner and I) and no one was maintaining distance. it was appalling! Several folks drove our vehicle before we took it home (they had to work on the windows two separate times, fill the tank- as they delivered it to us completely empty, and went inside the vehicle for several reasons). For such a large business to be taking such a careless approach to serving the community during COVID-19 was beyond upsetting. If you are immune-compromised or come in contact with folks who are, DO NOT step foot inside this facility and do not touch the vehicles! We'll be sure to share with friends and family not to give business to Flagstaff Subaru; we were unfortunately too late to hear this intel ourselves.Canyonmule Lucked Out!
by rpwplanet on 05/09/2008I came to Planet in mid-November looking to trade in my old truck. I finally decided on an '03 Honda Element with low miles in decent condition priced at $12999. I was credited $500 for my truck. I left Flagstaff at about 6 p.m. after the… deal was done, enroute to Colorado, believing I'd made a decent buy. The short story is that I was never given a copy of the financing contract. I phoned and asked for one and it still was not forthcoming. Next, imagine my astonishment when my bank quoted my car loan of $17,400! I contacted Planet immediately, believing there had been a mistake. I asked for my salesman and was told "there was nobody here by that name." Then they connected me with the finance manager and he said that the additional charges were for financing. "Why would a person with perfect credit be required to pay over $4k on the financing of a 5 year old Honda?" He then told me "we only made $100 off of that deal." I believe I was swindled out of over $5k, which of course is tied to my car loan. They then said it was for a warranty and some wheel work they had done, AFTER the deal was made and while I was waiting for them to finish "detailing my car." My attorney could not get a copy of the contract from Planet, so the bank agreed to fax their copy. In the meantime, the Planet General Manager finally faxed his copy to my attorney. Low and behold, the 2 contracts don't match! Planet Nissan Subaru refuses to admit any wrongdoing, and they have essentially stonewalled me. Six months later I'm still making $325 payments on this '03 Element. I have bought a number of used cars over the years and never have I bought any warranty. Subaru and Nissan have been contacted, but have made no attempt to set things right. This scam was executed so smoothly that at least 3 people had to have collaborated on it: the salesman, the finance manager and the general manager. I strongly suspect I wasn't their first victim or their last.Pre-sale Treatment
by canyonmule on 04/28/2008I guess since these people are the only Subaru dealer around Flag they can treat their prospects poorly. Apparently they just don't care. Tried contacting them several times via web site with no response. Nice site guys but it does you no… good when your customer service level is ZERO. Tried calling a couple of times and after being asked who I was holding a few times I gave up trying to contact them that way. Planet Subaru ... don't you realize that Phoenix is only 3 hrs away? A 3 hour drive for good service when you're looking at spending $20k+ is reasonable, so just keep treating your prosepects like they don't exisit. Keep up the bad work.I ended up with a bogus contract (two different contracts actually) and a $2,500 warranty that I didn't want or need! Gee, how did this happen?
Nissan Rogue
Subaru Crosstrek
Ford F-150
Ford F-250 Super Duty
About our dealership
After reading your review it made me wonder about my transaction with them. I asked for a 5 year loan and wouldn't you know it it was a 6 year loan deal. I have just looked over at the bbb about them and they have 6 complaints about them, perhaps if you wanted to get something done they seem to respond when the bbb is inquiring. Being that I paid my car off in three years I do not have a case, but you still do. This just confirms my lack of wanting to buy another car from them, the owner knows how I feel about them and has done nothing to make it better. Obviously he does not care about quality of service and until another dealership comes in he wont bother to fix his practices.
by phxrat on 12/06/2010