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Flagstaff Nissan


4960 E Marketplace Dr, Flagstaff, AZ 86004 (map)
Today 8:00 AM - 7:00 PM
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Yes (2) No (0)
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Dealership Sales Review

1 out of 5 starssales Rating
Canyonmule Lucked Out!
Written by rpwplanet on 05/09/2008
I came to Planet in mid-November looking to trade in my old truck. I finally decided on an '03 Honda Element with low miles in decent condition priced at $12999. I was credited $500 for my truck. I left Flagstaff at about 6 p.m. after the deal was done, enroute to Colorado, believing I'd made a decent buy. The short story is that I was never given a copy of the financing contract. I phoned and asked for one and it still was not forthcoming. Next, imagine my astonishment when my bank quoted my car loan of $17,400! I contacted Planet immediately, believing there had been a mistake. I asked for my salesman and was told "there was nobody here by that name." Then they connected me with the finance manager and he said that the additional charges were for financing. "Why would a person with perfect credit be required to pay over $4k on the financing of a 5 year old Honda?" He then told me "we only made $100 off of that deal." I believe I was swindled out of over $5k, which of course is tied to my car loan. They then said it was for a warranty and some wheel work they had done, AFTER the deal was made and while I was waiting for them to finish "detailing my car." My attorney could not get a copy of the contract from Planet, so the bank agreed to fax their copy. In the meantime, the Planet General Manager finally faxed his copy to my attorney. Low and behold, the 2 contracts don't match! Planet Nissan Subaru refuses to admit any wrongdoing, and they have essentially stonewalled me. Six months later I'm still making $325 payments on this '03 Element. I have bought a number of used cars over the years and never have I bought any warranty. Subaru and Nissan have been contacted, but have made no attempt to set things right. This scam was executed so smoothly that at least 3 people had to have collaborated on it: the salesman, the finance manager and the general manager. I strongly suspect I wasn't their first victim or their last.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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phxrat on 12/06/2010
After reading your review it made me wonder about my transaction with them. I asked for a 5 year loan and wouldn't you know it it was a 6 year loan deal. I have just looked over at the bbb about them and they have 6 complaints about them, perhaps if you wanted to get something done they seem to respond when the bbb is inquiring. Being that I paid my car off in three years I do not have a case, but you still do. This just confirms my lack of wanting to buy another car from them, the owner knows how I feel about them and has done nothing to make it better. Obviously he does not care about quality of service and until another dealership comes in he wont bother to fix his practices.
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