Customer Reviews of AutoNation Nissan Chandler
Review type:
Terrible buying experience
by TR on 04/23/2025Not Trustworthy. Made promises and that they did not keep. Bought my daughter's car there and regret doing so. Too bad AZ doesn't have a cooling off period or the car would have gone back! I would never buy a car there again. When… people talk about how they hate going to the dealership due to the experience, this place perfectly captures that feeling.Hello TR, This is Pat McDonald,I am the Customer Experience Manager for AutoNation Nissan Chandler. It is my obligation to make wrongs right. I would love to know what the issues were, as you do not really say? If you get a chance, please call me at 480-522-7713.
Excellent car buying experience
by Tanya B on 02/27/2024Buying a car, whether new or used, can be a stressful experience. Working with Anthony at AutoNation Nissan Chandler was a breeze. He was knowledgeable, flexible, patient, and had a healthy sense of humor. I will definitely recommend this… car dealer to friends and family.Hi Tanya, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Nissan Chandler! Feel free to stop by if you ever need any more help.
A grateful Nissan owner
by Ann Marie on 12/17/2023Auto Nation Chandler Nissan I would highly recommend. They gave us a great deal on the vehicle. Our sales representative was kind and courteous and made it a very pleasant experience in purchasing a vehicle. We feel very blessed to purchase… the 2022 Nissan Altima.Hi Ann, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Sales
by YeseniaG on 12/04/2023My fiancé and I got our cars from auto nation with Jacob Mann and he made the process easy!Hi, we appreciate you taking the time to leave us a response! Don't hesitate to call us if you ever need anything. Be safe on the road!
From test drive to buying
by DMM AZ on 11/29/2023Buying a new car is a stressful process. Everyone I talked with here was friendly and helpful with all my questions.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
sold a 2019 grand caravan
by garylbeasley on 11/02/2023Buying a van from out of state took longer than I thought it would. But we got the van I was looking for. It arrived in good shape as promised.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent Customer Service From a Knowledgable Sales Rel
by MissRiki on 10/20/2023Billy Nitzschke was incredibly knowledgable and courteous throughout the buying process. He listened carefully to our needs and was able to assist us with any questions we had along the way. He went above and beyond in getting us into the… Nissan Rogue we really wanted!Hello, we are pleased to hear you had such a positive experience with us, Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Salesmanship
by jnnfaust7 on 10/06/2023Pleasant and professional. Everyone was friendly and willing to take the time to answer all of our questions.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Not recommended for a novice buyer
by Tucson Dan on 09/25/2023Auto nation (supposedly) does not negotiate on any pricing or fees. (However, the longer they have a vehicle, they will drop the price accordingly) I was in touch with several different sales people from two different Auto Nation Phoenix… dealerships which made things really confusing. I test drove a truck at Auto nation Chandler and left without purchasing as it was a little out of the range I was looking for. Then I was contacted by Auto Nation North Phoenix saying they would sell the same exact truck to me for $800 less. (Weird, as I was told the price was non-negotiable??) I was interested and put a deposit down, but found out not buying at the Nissan dealership negated the extended CPO warranty plus the local tax was higher. ( Not worth saving $800) They failed to mention this! I was informed about this from Nissan/Chandler when they saw the truck being requested to move to the North Phoenix dealership. So, I decided just to purchase from the Nissan /Chandler dealership. Initially, they wanted to charge for bringing the truck to Tucson. But, I was leaving town and they wanted to complete the deal before months end. They relented and brought the the truck down for no charge and to do the paperwork in Tucson. Finally, I purchased the vehicle. After 6 weeks, they never filed my title, registration or plates! (They charge $500 for this) No one would ever answer their phone in finance so I finally went to the manager. He was very apologetic and helped to expedite a new temp plate. Hopefully my paperwork and license plate will be "in hand" soon On a positive note, I did get a good deal on a "new" Nissan truck with only 3500 miles on it. (Program truck) They do offer add-ons but I was under no pressure to buy them. What you see on pricing and fees is what you will pay. That is certainly a big plus. They do have very competitive prices as I shopped across the country. Also, the salesperson I test drove with was always reachable and did his best to help . (Unlike the rest of the staff) I would recommend Auto Nation Nissan/Chandler as maybe my experience may have been an outlier. However, it was certainly more stressful than was needed to buy a truck.Hello, thank you for taking the time to leave us feedback. If you ever need help, just give us a call. Happy motoring!
AutoNation Excellent Service
by Bonnie1946 on 09/16/2023I was extremely satisfied with the service I received at AutoNation. The Sales Associate, was very knowledgeable and and answered all my questions. We were interested in in a Rogue but after looking at the different cars available we… decided to check out the Sentra. I could not be happier with the vehicle we choose. It gives us the excellent millage we were hoping for and it is a beautiful car. The color is unique. I really like everything about this car. I'm happy each time we check out the millage we get with the gas we use and it is great! We never could have gotten this millage with the Grand Cherokee! This Sentra is truly the best purchase we have ever made.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Happy With My New Sentra SV
by AndrewS on 09/11/2023The sales experience was a pleasant and without pressure.Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Good deal and free delivery
by AZDonnyg on 08/31/2023My salesman Joe Cola was great. Got a good deal on a new Rogue and delivered to me for free.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
New Sentra SV purchase
by Greg B. on 08/21/2023My experience at AutoNation was great from start to finish! No pressure, no bait and switch, price promised on phone was price on delivery. All staff I worked with were friendly and I had a great overall experience.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great experience!!
by Tina and Justin on 08/10/2023Awesome experience at AutoNation Nissan Chandler! Billy, our sales guy, was passionate about finding my son his perfect car. He listened to our likes and dislikes and stayed within our budget. Thank you!@Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Pretty Good Experience
by BackDoc13 on 08/04/2023From the time we started looking, to the time we left with our new car, took about 4 1/2 hours. Way to long. Picking out the car, test drive, making an offer, was a joy. The salesman was great. The manager was great. The financing process… took WAY too long. After that circus was over, that's when they STARTED preparing the car. Why not prepare the car at the same time we are dealing with finance? There was a lot of standing around and waiting. They kept apologizing and saying 10 more minutes. We heard that a LOT! If it wasn't for the ridiculous length of time, this would be a 5 star rating.Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Purchased 23 Nissan Sentra
by AJ Nissan on 07/22/2023I had a great experience purchasing my new Sentra from AutoNation Nissan in chandler. I send all my friends and family there and trust them to take care of my people!Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
2015 Murano Platinum
by KariPowell19 on 07/20/2023LOVED the vehicle, but it wreaked of smoke! My sales associate was empathetic to my disappoint. Agreed to my request of a repeat odor binning and new cabin air filter. I’m still in the deciding phase of keeping the vehicle. Although 98% of… smoke smell is gone, it now smells of a very strong chemical odor. I am super grateful there is a 5 day/250 mile, risk free return policy for the car. I’m doing all I can to try to make this work! My only other disappointment was that I felt the sticker price should have been reduced a couple thousand dollar more to compensate for this ginormous odor hurdle. Would have given me the means to pay for further detailing & odor removal efforts.Thank you for taking the time to share your feedback with us. We would like the opportunity to address your concerns. Please reach out to us directly at (480) 630-2828 when you have a chance. Thank you, and we look forward to hearing from you.
My 1st New Car Purchase
by MrBond2001 on 07/07/2023It was pleasant, took a long time, but I got the car I wantedHello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
My Sentra purchase
by Audrey W on 07/03/2023John Geoff was so helpful in finding the perfect car that would fit me and my personality. Every meeting with him was lovely and he was so patient with my situation and financial capabilities. He cheered with me when we had wins and made… light in a rough issue. He seriously was the best salesman for me.Hello Audrey, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
New Titan Purchase for Son
by Joel Votaw on 06/15/2023John Groff our sales guy was great. Helped us get a new Titan for our son as his first new car. He made the process fast, simple and painless!Hello Joel, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Purchase of new Nissan
by Cathy77 on 05/12/2023Very friendly and professional. They went above and beyond to get e into a new car.Hello, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we appreciate you taking the time to respond. The staff at AutoNation Nissan Chandler take our reviews very seriously. If you are willing, please call our General Manager at (480) 630-2828 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
by Kerry Valdez on 04/25/2025