AutoNation Nissan Chandler
Dealership Sales Review
Auto nation (supposedly) does not negotiate on any pricing or fees. (However, the longer they have a vehicle, they will drop the price accordingly) I was in touch with several different sales people from two different Auto Nation Phoenix dealerships which made things really confusing. I test drove a truck at Auto nation Chandler and left without purchasing as it was a little out of the range I was looking for. Then I was contacted by Auto Nation North Phoenix saying they would sell the same exact truck to me for $800 less. (Weird, as I was told the price was non-negotiable??) I was interested and put a deposit down, but found out not buying at the Nissan dealership negated the extended CPO warranty plus the local tax was higher. ( Not worth saving $800) They failed to mention this! I was informed about this from Nissan/Chandler when they saw the truck being requested to move to the North Phoenix dealership. So, I decided just to purchase from the Nissan /Chandler dealership. Initially, they wanted to charge for bringing the truck to Tucson. But, I was leaving town and they wanted to complete the deal before months end. They relented and brought the the truck down for no charge and to do the paperwork in Tucson. Finally, I purchased the vehicle. After 6 weeks, they never filed my title, registration or plates! (They charge $500 for this) No one would ever answer their phone in finance so I finally went to the manager. He was very apologetic and helped to expedite a new temp plate. Hopefully my paperwork and license plate will be "in hand" soon On a positive note, I did get a good deal on a "new" Nissan truck with only 3500 miles on it. (Program truck) They do offer add-ons but I was under no pressure to buy them. What you see on pricing and fees is what you will pay. That is certainly a big plus. They do have very competitive prices as I shopped across the country. Also, the salesperson I test drove with was always reachable and did his best to help . (Unlike the rest of the staff) I would recommend Auto Nation Nissan/Chandler as maybe my experience may have been an outlier. However, it was certainly more stressful than was needed to buy a truck.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No