Customer Reviews of AutoNation Nissan Chandler
Review type:
Excellent car buying experience
Great service dept
by JessRosario on 04/30/2025Service center was easy to make appointment online, and my advisor Nyck kept me updated the whole time. I did not have to wait long, and when the service was complete he explained everything and answered any questions I had. Definitely… coming back for all my routine maintenance needs!Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Nissan Chandler. Feel free to stop by if you ever need any more help.
Terrible buying experience
by TR on 04/23/2025Not Trustworthy. Made promises and that they did not keep. Bought my daughter's car there and regret doing so. Too bad AZ doesn't have a cooling off period or the car would have gone back! I would never buy a car there again. When… people talk about how they hate going to the dealership due to the experience, this place perfectly captures that feeling.Hi, we appreciate you taking the time to respond. The staff at AutoNation Nissan Chandler take our reviews very seriously. If you are willing, please call our General Manager at (480) 630-2828 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Hello TR, This is Pat McDonald,I am the Customer Experience Manager for AutoNation Nissan Chandler. It is my obligation to make wrongs right. I would love to know what the issues were, as you do not really say? If you get a chance, please call me at 480-522-7713.
Quick Oil Change
by Tgwrbaker on 03/21/2025Friendly and quick serviceThanks so much for the warm recommendation of the team here at AutoNation Nissan Chandler. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service review
by beckypz on 01/06/2025Excellent timely serviceThank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Excellent car buying experience
by Tanya B on 02/27/2024Buying a car, whether new or used, can be a stressful experience. Working with Anthony at AutoNation Nissan Chandler was a breeze. He was knowledgeable, flexible, patient, and had a healthy sense of humor. I will definitely recommend this… car dealer to friends and family.Hi Tanya, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Nissan Chandler! Feel free to stop by if you ever need any more help.
A grateful Nissan owner
by Ann Marie on 12/17/2023Auto Nation Chandler Nissan I would highly recommend. They gave us a great deal on the vehicle. Our sales representative was kind and courteous and made it a very pleasant experience in purchasing a vehicle. We feel very blessed to purchase… the 2022 Nissan Altima.Hi Ann, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service as always
by Rogue#14 on 12/05/2023Once again, Nissan, Autonation Chandler has done excellent job, servicing, my car, my representative Daniel, was professional, helpful and kept me informed among the way. I highly recommend Nissan, Autonation Chandler.Hi, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of AutoNation Nissan Chandler and we hope to be of service again in the future.
The waiting area was unpleasant
by Alisarvi on 12/05/2023The waiting room was unpleasant, the one tv played infomercial about medical care costs for the entire time. Attempted to change the channel but it didn’t work. The only redeeming thing about it was the comfort manager guy, he was so nice!!… It also took 2 and half hours for an oil change by appointment. Seems crazy.Hi Alisarvi, thank you for bringing this matter to our attention and for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
Sales
by YeseniaG on 12/04/2023My fiancé and I got our cars from auto nation with Jacob Mann and he made the process easy!Hi, we appreciate you taking the time to leave us a response! Don't hesitate to call us if you ever need anything. Be safe on the road!
Maintenance
by Ron Croteau on 12/04/2023Only big criticism was the wait time. It took 2.5 hrs for an oil change. Appointment was for 11am but the job not complete until 1:30pm. No one came to me in the waiting room with delay updates…. I live an hour away, so time eas important… to me.Hi Ron, thank you for taking the time to leave us feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (480) 630-2828.
From test drive to buying
by DMM AZ on 11/29/2023Buying a new car is a stressful process. Everyone I talked with here was friendly and helpful with all my questions.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil change
by Tiffanny on 11/30/2023I went in for an oil change the service took about an hour. I was fine with the wait, overall experience was good.Hi Tiffanny, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil change and tire rotation service
by Doreenp on 11/29/2023I was very pleased with with promptness of checking in at my appointment time. I was told it would take about an hour and a half. My car was ready under that time. My only complaint was that I forgot to mention I had an email coupon which… would have lowered my final cost. In previous visits When I have checked out before, my service technician had always looked to see if any coupons were available. So it would have been nice if technician had done that for me since I had forgotten.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Recall service
by beckypz on 11/19/2023I was out of the country when I got the notice of the recall on my new Ayria. I made an appointment for the Friday before I was to return home and my son-in-law took the car the night before and was told their computer system was down. I… received no updates for 3 days so when I came home I called the service department and left several messages with the service manager assigned to me and to the head of the department. No one returned my calls so I ubered to the dealership to find out what happened to my car and if it the recall update was completed. The assigned service manager was not there so I asked another for help. Jeremiah Mullen immediately went to find out what had happened and although my car hadn’t been updated even though it was at the dealership for 5 days. Jeremiah immediately arranged to have the recall work completed while I waited. He saved my rating of the Auto Nation service department and I will always ask for him when making appointments in the future.Hi, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
sold a 2019 grand caravan
by garylbeasley on 11/02/2023Buying a van from out of state took longer than I thought it would. But we got the van I was looking for. It arrived in good shape as promised.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service you can trust
by Mary Napodano on 10/26/2023I prefer to use Jennifer Lane. She is professional and communicates the details of service very well. Always a quick response and ready to answer questions and concerns. Easy to work with.Hi Mary, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Excellent Customer Service From a Knowledgable Sales Rel
by MissRiki on 10/20/2023Billy Nitzschke was incredibly knowledgable and courteous throughout the buying process. He listened carefully to our needs and was able to assist us with any questions we had along the way. He went above and beyond in getting us into the… Nissan Rogue we really wanted!Hello, we are pleased to hear you had such a positive experience with us, Don't hesitate to call us if you ever need anything. Be safe on the road!
2023 Ariya service
by Jeffrey on 10/16/2023Jennifer has helped me with 2 of my vehicles now and I will keep coming back because she keeps me informed and is honest with the wait times. She addresses my questions when I ask.As the Owner Loyalty Manager, please accept my humble thank you for your business. We work hard to make sure we satisfy our customers and it makes our job easy with great customers like you.
Great customer service
by Jmoney23 on 10/08/2023I'm greatly impressed by the sevice skills , Patrick has that trait.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Nissan Pathfinder Service
by Shrek427R on 10/08/2023Our head unit was having an issue. We went to Auto Nation Nissan, Chandler AZ and our advisor Jennifer helped us. They downloaded a software update and Jennifer gave expert instructions on how to disconnect and connect our iPhones. She was… very professional, efficient and friendly. Thanks Jennifer.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Nissan Chandler. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Salesmanship
by jnnfaust7 on 10/06/2023Pleasant and professional. Everyone was friendly and willing to take the time to answer all of our questions.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Tanya, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Nissan Chandler! Feel free to stop by if you ever need any more help.
by Presley Palmer on 03/01/2024