Customer Reviews of AutoNation Honda Chandler
Service
byon 12/13/2023
Professional and Efficient!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 12/13/2023
Jimmy was very professional and friendly. My car unscheduled repair (Battery issue) was handled promptly and efficiently.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Grateful for Great Service
byon 12/13/2023
This is an example of why I only take my car to AutoNation Honda Chandler - when my battery died I was unsure what was going on with my dashboard and I called into the Service Department where the Scheduler and Advisors helped me understand and confirmed I had a lifetime battery for my car. It was so helpful to talk to real people. I got a jump and brought it in and it was all covered - seamlessly I was on the road again! Having a great team to call, great reps and techs help me, and to have great service for my car turned a panic into a grateful day!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 12/08/2023
Jimmy gave me an awesome experience. He explained different things to me and could not have been nicer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service
byon 12/04/2023
Our service advisor was Brandon and he is always a pleasure to work with. He is always ready to listen to our concerns and addresses them right away. Thanks!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience
byon 12/01/2023
Experience was efficient and fast. Mike Colbert son was my advisor . Printed out and explained everything in detail . Gave quotes on future services also. Another thing Mike did , he helped me and my wife jump start our 2nd car which died in the parking lot . Very helpful . I will be using Mike for my service advisor in the future
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
30,000
byon 11/28/2023
I came in for maintenance A127. Brandon explained what was going to be done and about how much it was going to cost. The service was extensive and only took a few hours. Easy!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 11/19/2023
Price for oil or labor just for oil change should be lower one or the other. I might as well go to those quick oil change places for $ 25-30 compared to $90 for same service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Interaction
byon 11/16/2023
Service done quickly; advisor very knowledgeable, helpful and communicative
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Honest people
byon 11/16/2023
Took the car in due to the B123 maintenance light. Turns out, we didn't need the trany flushed since it was done previously, by the previous owner. AutoNation Honda was honest and didnt gauge us for something we disnt need!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Efficient, Friendly and competent Service
byon 11/15/2023
I managed to lose the key fob for my new Honda Pilot. I contacted Auto Nation and within 3 days I had a new fob ordered, programmed and was out the door. Very comfortable svc waiting area, The programming took a couple hours, but everything works as it should.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service on our 2022 Honda CRV Hybrid.
byon 11/14/2023
All went well and our service representative did a great job. Was very courteous, professional and made sure all our questions were answered. The service met our expectations.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Pleasant experience
byon 11/12/2023
The service team is well organized and efficient. My car has not had any issues since the maintenance.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Consumer
byon 11/10/2023
Took my car for oil change and tire rotation. AutoNation also states they will check fluids. After the work was complete, I received a print out reporting that a series of work was completed and fluids checked signified by an x. So… the report marked an x that windshield wiper fluid had been check and was in sufficient supply. Before the itemized bill and services were given to me I checked the windshield wiper fluid container and it was empty. Auto Nation Honda Services have deteriorated and integrity questionable. When a company check marks that they completed a task that they never did, it makes me me wonder what work was completed? If you don’t complete the little tasks (adding windshield wiper fluid) How do I know you completed the other major how do I major repairs?
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Great Service
byon 11/09/2023
I recently had my 2017 Honda Accord Hybrid in for service. Your Service Manager and service personnel were very profesional and listened to my concerns. We have tried another Honda Dealer in town and was very disappointed in their service. We will be back.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 11/07/2023
David Nagel is always upfront and communicated throughout the work!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Basic service
byon 11/05/2023
Basic service. Timing was good and service competent.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Recall Repair
byon 11/03/2023
There was confusion pertaining to the appointment I made for the repair. Danny went above and beyond to find a someone to help me. David made sure my car got in that day. I truly appreciate both of their efforts and customer service. This is my first Honda and I won’t forget this visit.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service and personalities!
byon 11/02/2023
I love my 2016 Honda pilot and I do all the necessary maintenance work and repairs to keep it running. All the service advisors I have worked with have been wonderful! Brandon is my usual go to. He is friendly, knowledgeable and always with a smile. When he’s on a well-deserved vacation I work with Kyle. Today, I texted Kyle to ask if I could get in because my battery was clearly failing. Kyle responded within just a few minutes advising it was his day off, but he would contact the service advisors on duty and let them know I would be coming in. I greatly appreciate Kyle’s dedication in responding to text messages when he is not at work. That is a top-notch employee! When I got there today Shannon was my service advisor and she was excellent. She quickly retrieved the necessary information regarding my battery warranty and quickly got my battery replaced. I have never been disappointed at this dealership and I have easily had over $15,000 of work done including routine oil changes, replacement of my timing belt, control arms, brakes, struts, etc. I have been to another Honda dealership in the Phoenix area and was disappointed. I will not do that again.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Extended warranty
byon 10/27/2023
TOOK MY 2016 HONDA PILOT in in August for HONDA TSB recall for INJECTORS. In September in a drive thru heard engine knocking and thinking it was the new injectors returned for repair. warranty company wanted a new engine installed at a dealer cost of $20,000. MORE than car is worth. warranty company opted to put in a used lower mileage engine. Dealer quoted $11,000 for used engine. Had car towed to Engine Company for used engine 68,000 miles for less than $6000.00 covered by warranty company.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
David went over the top with his service and attention to detail.
byon 10/26/2023
My service advisor David changed my whole mindset on service at a dealership. I am used to cold, unpleasant, and sometimes painful experiences with my service advisor. David was none of those things. There were some hurdles that were outside his control, and he handled them like a pro. His communication was extremely professional and I was never left wondering what was going on with my car. I am very happy with my experience and am definitelyii recommending David to anyone that needs his help.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments