Customer Reviews of AutoNation Honda Chandler
Review type:
AutoNation Honda Chandler
by RSwanson on 07/16/2025I’ve taken my car in for service several times and each time Jordan is extremely helpful. I will no longer take my car to be serviced anywhere other than AutoNation Honda Chandler. Jordan truly cares about making sure the customers are well… taken care of and comfortable throughout the process.Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Honda Chandler. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Exemplary Service
by Marnie Evoy on 07/09/2025Kindness and hospitality all around when it comes to their Service department. Thank you to Service Advisor Joe for being so patient and understanding with my car concerns. I appreciate all the care Joe and staff provided me this recent… visit and all my past visits as well. Thank you, thank you, thank you!Hi Marnie, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda Chandler. Please let us know if there is anything else we can do for you; we are more than happy to help!
Service
by Peterson on 07/07/2025I continue bringing my car here because it’s where I purchased it, but the service experience has been consistently frustrating. Every time I bring it in, I struggle to get in touch with a service advisor. I’m told someone will call me… back, but I never receive a follow-up. To add to that, I’m asked to complete a survey after my visit yet I'm also told to skip it unless I plan to leave a perfect 5-star review, because anything less negatively affects the staff. That completely defeats the purpose of honest feedback. If surveys are only useful when they reflect perfection, how can customers voice real concerns or help the business improve?Hi Peterson, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Awesome Customer Service
by S Kelly John on 07/07/2025Scott Fort and Jake Skaggs were great. Scott got me in on time & he called Jake to come & service my car. Jake came very quick. Scott even introduced me to Jake, I’ve bought my last 4 cars from Earnhardt Toyota & this is the first time I’ve… met the mechanic! They were both professional and very personable. Love my Honda and very impressed with Chandler AutoNation service department!!’😊 Thank you, S. “Kelly” JohnsonHi Kelly, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We are always more than happy to assist you if anything else comes up. Take care!
Recall Part
by cdoyleaz on 05/07/2025Honda did an excellent job on my recall part. It was done in a timely matter.Hello, it is great to read such wonderful comments about your recent experience with us! Drive safe, and we'll see you on the road.
They are [non-permissible content removed]
by Aaron W on 05/01/2025On Monday, August 11, 2025, around 11:00 AM, I came in for a scheduled oil change appointment for the 50 dollar coupon. During my visit, Alberto persistently tried to upsell additional services such as fluid replacements and a tire… rotation, despite me clearly explaining multiple times that these had already been recently completed—even if it wasn’t reflected in their system. His approach came across as very condescending and dismissive. I ended up waiting nearly three hours for my car to be serviced. During that time, I was informed that my car battery was dead and needed replacement. I immediately raised concerns, explaining that my battery was less than a year old. Despite this, Alberto insisted that the battery was bad, attributing it to Arizona weather. I pointed out that my vehicle is kept in a climate-controlled parking garage and the battery hadn't even been through a summer yet, but my concerns were brushed aside. When I got back into my car, I turned it off and on several times and noticed that the dashboard would not even turn on when I inserted the key in the ignition. I called AAA and waited for an hour in the parking lot. Before AAA even arrived, I tested the car again—and it started without any issues. Once AAA tested the battery, they confirmed it was in perfect condition. It is clear to me that either the battery was intentionally drained or mishandled in an attempt to upsell me a replacement I did not need. I was even shown a diagram falsely indicating my battery had failed. This experience reflects extremely poor business practices, and as a result, I will not be returning. I am also considering taking legal action based on this incident.Routine maintenance
by 2018 Pilot on 04/25/2025Efficient and thoroughHello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Pilot service
by Grueder on 04/23/2025Kyle are service writer did an excellent job as he always does. We were kept informed thru the whole process.We are pleased to hear you had such a positive experience with us, Grueder! Don't hesitate to call us if you ever need anything. Be safe on the road!
Best experience ever!
by Lauren.singe on 04/23/2025Lisa handled some longggg overdue maintenance on two vehicles. I am NOT a car person and this was all new for me to handle myself and she was amazing. She explained everything in detail and gave me options. Love love love her!Hi Lauren, it is great to read such wonderful comments about your recent experience with us! Drive safe, and we'll see you on the road.
Mr Robert J. Henrique
by Cactusbob on 04/17/2025Had 4 new Tires put on my 2006 Honda Pilot EX-L. They gave me an estimate of work they said needs to be done. I found it to be extremely high and I have no way of knowing if this work actually has to be done or if the estimate is being… inflated. Some of the discription of the work is vague of the parts to be used. This is not the first time I have had a problem with inflated prices.Hi, thank you for reaching out to us. Your opinion plays an integral part in our customer service. If you are willing, please call our General Manager at (480) 505-5186 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
CR-V Routine Service
by Smurthy on 04/09/2025The service manager was cordial and explained to me needed 30,000 miles serviceHi, thank you for taking the time to share your feedback with us. We hope you have a great day!
Service review
by Matthew on 04/01/2025Michael Culbertson was friendly and professional throughout the entire service experience.Hello Matthew, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Service
by lpvance on 03/27/2025Mike Culbertson has been my service tech for several years. He is very professional, friendly, efficient, and always takes the time to answer any questions I have.Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Services Performed Not Needed
by Pat on 02/12/2025The selling side is wonderful. The Service side not so much. Make sure you are completely informed of your car’s needs before going to the Service Department. You may come out with thousands of dollars of unnecessary services. Will… never return here for Service or Purchase.Hello Pat, we regret your experience with us here but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (480) 505-5186 to discuss what we can do to help.
Excellent Service and Repair
by Vicki O on 01/28/2025Had multiple issues with car, service advisor was professional, friendly and explained all needed repairs and best advised how to proceed and prioritize repairs.We are pleased to hear you had such a positive experience with us, Vicki! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service all the way around!
by Jessica on 10/12/2024Great service on my car. Nate is extremely knowledgeable and informative. Awesome, HONEST team! I have and will continue to recommend AutoNation Honda Chandler to family & friends. Thank you.Hello Jessica, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Honda Chandler and we hope to be of service again in the future.
Great Experience
by chriswhiz on 12/13/2023Jimmy was very professional and friendly. My car unscheduled repair (Battery issue) was handled promptly and efficiently.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by SodaktoAZ on 12/13/2023Professional and Efficient!Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Grateful for Great Service
by Grateful 1 on 12/13/2023This is an example of why I only take my car to AutoNation Honda Chandler - when my battery died I was unsure what was going on with my dashboard and I called into the Service Department where the Scheduler and Advisors helped me understand… and confirmed I had a lifetime battery for my car. It was so helpful to talk to real people. I got a jump and brought it in and it was all covered - seamlessly I was on the road again! Having a great team to call, great reps and techs help me, and to have great service for my car turned a panic into a grateful day!!Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Service
by Linda M on 12/08/2023Jimmy gave me an awesome experience. He explained different things to me and could not have been nicer.Hi Linda, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Excellent Service
by Service on 12/04/2023Our service advisor was Brandon and he is always a pleasure to work with. He is always ready to listen to our concerns and addresses them right away. Thanks!!Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda Chandler. Feel free to stop by if you ever need any more help.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Honda Chandler. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
by Paige Mason on 07/17/2025