Gateway Chevrolet
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Customer Reviews of Gateway Chevrolet
Review type:
Trail Boss
by Safety Steve on 05/18/2025
Love the truck, been doing research and comparisons for two years now. Also had my eye on Gateway and chose the dealer for its customer service history. I had a great salesperson.
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The following reviews are more than two years old. They are not included in the overall rating.
155 reviews
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oil change in AZ
by Penne on 02/22/2015Very courteous. I was in with no waiting and my vehicle was serviced immediately. A half hour later I was on my way home. A very nice experience. Thank you.Exceptional service
by Zanudo14 on 02/20/2015Superceeded my expectations and prior experiences with car dealers.Absolutely impressed with customer service and will definitely return for future purchases. I have been bragging about this dealer and will continue to pass on the good word… about this Chevrolet dealer and its employees.Worth the Drive from East Valley
by JohnZ71 on 02/06/2015updated 02/15/2015They were the only dealer around Phoenix that had what I was looking for, a 2015 Colorado Z71 4x4. Other dealers said they had one but when I got there , they did not. Very misleading. Gateway was honest and didn't waste my time.Loved my experience!
by Jamileh on 02/03/2015updated 02/15/2015I had Erik Michel as my salesman, and Steve as my finance guy and both guys made it a quick and easy process. I loved not feeling pressured, and I walked out of there with everything I needed.Gateway did an excellant job.
by 2641444 on 02/03/2015updated 02/15/2015I needed a new battery for my Camaro and it was taken care of very quickly and very professionally. Robert gave our family great customer service.Service Excellence
by 2641444 on 01/07/2015updated 02/15/2015The service was excellent. Even thou there was a small problem getting the parts, the service righter always kept me informed. It was a nice touch getting the car back washed. Thank YouCustomer Response
by Tolleson on 02/02/2015updated 02/15/2015I took my vehicle in for an oil change, tire rotation. It took 2 hours. The service technician was accurate on the wait of time. I was informed the cabin filter needed replacement. I believe I was charged for labor twice. If this is normal… practice, I believe this is taking advantage of the consumer. How difficult is it to change a cabin filter? I have done business with Gateway for years and this concerns me.Gateway is the Best
by Ceec on 02/03/2015The whole experience was wonderful. Tony and his Jolle were so good to work with. No high pressure sales, very patient and understanding of our decision making process, they made us feel very comfortable. We appreciated not having the… "car salesman experience" we had during the week at other dealerships. Thank you for all your help. We love our new Traverse!Awesome Oil Change Service!
by Sharonw64 on 02/03/2015My service rep Dwight greeted me right away, he was extremely friendly. The time it took was amazing, I had a different make of car in the past and at one time waited 2 hours with an appointment. I stopped going there for my oil change.… I will stay with Gateway!!gateway chevy service dept
by fdr3 on 02/01/2015miles sidner is a wealth of knowledge and spent 2.0 hours to track down an intermittent problem ,and fixed it when no one else could,an automotive expert in my opinion,my self having 37 yrs in the dealership buissness!Great Continued Service
by azmazdaowner on 01/28/2015Went in for a normal 100K service but mentioned a vibration in the morning. After looking under the hood with Robert Hermendez, we thought it was the fuse box cover. However, he decided to have the technician check more. The technician… found a broken bolt on the engine mount so I was happy they caught it before the problem resulted in more problems.still waiting for bed liner
by AlexMoctezuma on 01/20/2015I had a good experience on the 1st half of buying my NEW TRUCK. Your sales man Jovanni Rodriguez did a very good job, he helped me pick out the right truck for me. I will pass out his card info to my friends and family, who are looking for… a car or truck. I WAS NOT HAPPY WITH THE 2nd HALF OF MY EXPERIENCE AT GATEWAY CHEVROLET. Your financial people and the department that handles the paper work did a bad job. I had to call and ask for the name of the loan company that is taking the loan. I talked with Steve and it took him two days to get back to me. I call Jovanni Rodriguez and and he called me back in two hours. Also Frank who did the loan paperwork was NOT helpful at all. The next day I wanted to cancel the gap insurance. He told me I could not just cancel with out paying a $50.00 fee. He also told me the Ariz dose not have a three day cancellation policy. It's two weeks now and I am still waiting for someone to call me about the truck bed liner.mette
by mette on 01/18/2015Great Team that made me feel like they were their for me and not just to make a sale. The best car buying experience I've ever had!!not so sure of my GM truck is as good as I thought
by SONOFDUNKIN on 01/17/2015I have been having a problem 2014 Z71 truck that I perched at Midway Chevrolet. I had extremely poor service at that establishment. They seem to be just to big to care, also the GM. Dave Foranger seems to be some what un-ethical. I see… nothing that resembles that at all at your facility. Nick Brown has went above and beyond to clean up the mess that mid-ways service department made when trying to repair my vehicle. I am currently still trying to solve a on going problem with my 2014 truck that has been with the front passenger seat. It has been squeaking and rattling from day one. hopefully moving forward Gateway and its Team of professionals can help me resolve my problems with my 1 year old truck. thank you Bob Dunkinson [Phone number removed]My service visit
by Dredae on 01/13/2015The service advisor was polite and courteous. Also there was an employee who came up to me and told me that I could contact her if I had any problems with the advisor or service. She was very nice and sweet!Chevy Colorado
by Bartish on 01/09/2015updated 01/16/2015Tony Rosales & Steve who assisted Tony, along with Steve Alvarran all assisted us in our purchase were all extremely helpful, understanding, & wonderful to work with. They found us exactly what we were looking for which other Chevy… dealerships we had visited could not. We love our Colorado and very pleased with our service and the way we were treated. THANK YOUpleased costumer
by Feliciana on 12/26/2014updated 01/07/2015My experience was a good one i have no complaints it was also alot faster than I thought it would be.a +
by ssbebee on 12/22/2014updated 12/31/2014The whole process was great we were only there about 4 hours and found the truck we wanted with the help of some great salespeople . couldn't of asked for a better out come .Excellent Service
by Msjea83 on 12/19/2014updated 12/31/2014I enjoyed the service I received and Mr. Donald Cummings went above and beyond to make me feel comfortable and get me into a car suitable for me and my daughter.Great Service
by JoshLimones_38 on 12/19/2014updated 12/31/2014It was a very fast service , I was in and out within 50 minutes , at least 3 eployees rememberd my name and offered if they could do anything for me. Great People!Survey
by TheMortgageGuy on 12/30/2014I have six other family members that I recommended to Gateway and to Robert. All have told me that Robert gives them exceptional service
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