Gateway Chevrolet
Back to Service Reviews
Dealership Service Review
service Rating
Customer Response
Written byon 02/02/2015
updated 02/15/2015
I took my vehicle in for an oil change, tire rotation. It took 2 hours. The service technician was accurate on the wait of time. I was informed the cabin filter needed replacement. I believe I was charged for labor twice. If this is normal practice, I believe this is taking advantage of the consumer. How difficult is it to change a cabin filter? I have done business with Gateway for years and this concerns me.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes