Customer Reviews of Robert Horne Ford
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179 reviews
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Oil change
by dakota3827 on 05/11/2018updated 05/24/2018Quick oil change with appt. Employees always polite. No popcorn being made(what a bummer).New Truck bought there
by Dougjohnson on 04/02/2018I would never do business there again. They lied about what they were going to do. We were suppose to get exactly the same running boards on the new truck as we had on the old truck. They said if I give them a perfect score on the… survey they would change them! That is blackmail! They would run in the office to see if things were ok and come back. Go to the office and come back. Never again go there. I dont l8e about anything for anyone. Their service for selling a vehicle sucks. Their service department was very good.Dealer DOES NOT honor internet prices!
by dotrrey on 02/01/2018Advertised Internet Price for 2014 Ford Focus $11,016. Received letter stating they will pay KBB Trade-In Value plus an additional $2,000 Bonus. Letter did state offer valid on 2005-14 Ford models; Letter did not state that the… certificate could not be used for the purchase of a vehicle found on their website (internet price). They were going to give me $800 as a trade-in for my 2005 Ford Focus; They would not honor the $2000 certificate with the internet price; The total cost to purchase the 2014 Ford Focus with 42,450 miles was over $12,000. The finance specialist did not/would not speak to me directly, only through the salesperson! I was ready to write a check for the purchase of this vehicle plus extra warranty coverage (11,016 - 800 - 2000 = 8,216 + 2000 for extra warranty coverage = 10,216 x 12% = 1226 for a total of $11,442. I will not recommend this dealership and will not return to this dealership.EXCELLENT
by joannrich on 12/05/2017updated 12/18/2017I met with Cynthia and was sooo happy with her! From a woman's prospective, it was very comfortable negotiating and discussing my wants and needs. I was at a different dealership the prior day and the experience was not comfortable. The… salesman and finance manager made me feel as though they were dealing with a stupid woman. Cynthia listened to my issues and found the perfect car for me! I had my heart set on an Escape and I am happily driving what I wanted.Customer
by Andrewheitz1 on 10/06/2017Friendly staff and quick turn around time for work performedAuto Service and Repair
by Trom123 on 09/11/2017I bought my 2008 Ford Escape from Superstition Ford acquired by Horne Ford, which I am very pleased. The entire team have always greeted me with a smile and an offer to help. If there is anything that needs to be done, they always advise… of the issue and estimated cost before doing the work. My husband and daughter also bring their cars in for maintenance and/or repair. Everyone at Horne are wonderful. I would never think of taking ours to any other dealership. Thanks Horne Ford you people are the best.A Pleasant Experience
by sctsdal on 08/19/2017updated 09/07/2017Pleasantly surprised by both the friendliness and professionalism of the staff and the thoroughness and rapidity of the service. Will certainly consider bringing my Lincoln to Horne again for service needs.GREAT SERVICE
by Gobs1935 on 08/28/2017Everything was done as requested. Thank you Clint for your help getting my recall fixed. I will surely be back when more service is due.AC Repair
by Bobbyb33 on 07/17/2017updated 07/28/2017Repair took a week due to being backed up in the service shop but repair was done good.Not happy
by Mylerjerry on 07/24/2017Not to happy sales people rude and waiyed two hours for them to say anything. To me they didnt wanna try to help me. To get a car and im still waiting on a call back had a paper with a prize on it and they took it and didnt say anything.… Back when i was waiting.Review
by Jewelskm on 06/22/2017updated 07/05/2017Customer service was very good, satisfied with the work done on my car! But I'm not certain they checked everything.Warranty Item
by gramad on 05/20/2017My new car was leaking oil and the problem was beautifully taken care ofGreat Service!
by DaddioAZ on 05/01/2017updated 05/16/2017Fast, friendly service. All work performed in a professional manner. See Roy in service department. He will take care of you and your car.A great place to do business!
by Bitofnedge on 05/05/2017updated 05/16/2017My experience was top notch. I called Mitch a few days earlier so he could arrange for two accessories to be ordered in to be there on Monday. One to be installed. The other to be placed inside the car. We set an appointment. All went very… well. Thanks, great service!Robert Horne Ford Service department.
by Auditlady on 05/05/2017I love having Clint as a service guru. You know who you are going to talk to and he gets the job done!!!! He helped me with my flat tire and getting the road hazard on the new tire. My work was done in a reasonable amount of time and had… me on my happy way!! Thank you to all the Crew at the Robert Horne In Apache Junction Az. I would also like to mention the personal follow up done each time my car is serviced at Robert Horne by the Manager Scott VanMeterGreat Dealership to have your service work done at.
by Phil4910 on 04/21/2017Always great people and quality service work performed.Service
by rover4533 on 04/09/2017The job of changing a serpentine and A/C belt was done correctly as far as I can tell at this time. I was not provided a chance to speak with or meet the mechanic which I feel is important to be able to get answers from the horses mouth.… That's just my opinion. I felt that the job was expensive but understand, ( I think ) that it is time consuming to get to the area of repair. My pickup was returned to me clean which also is important. All in all I will give the an solid 8 out of 10great experience
by fiddlestick on 03/08/2017updated 03/16/2017excellent car buying experience. Never left waiting wondering what was going on. louie was always letting me know what was happening at all times. Extremely helpful in securing the rebates to which I was entitled. I would recommend Horne… Ford to anyone!!!!nice quiet country dealer
by toverstake on 03/07/2017updated 03/16/2017It was a very long drive for me from Chandler but it was my first, complimentary service. The service was done quickly without the chaos of an in-town dealer.Great Service Experience
by KenFrandsen on 03/07/2017updated 03/16/2017Great service, high integrity. I really enjoyed working with Mitch in your service department. Very impressed.Customer Oriented
by KsHwyMan on 03/09/2017updated 03/16/2017Great courtesy vehicle driver. Fred is the tops. Preformed service as requested at vehicle drop off. Had major scheduled maintenance performed. No surprises.
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About our dealership
The mission of Robert Horne Ford is to identify and respond professionally to the vehicle needs of the people we serve while continuously improving the quality of our service. All dealership personnel will treat each guest as a potential lifetime customer, communicating a professional image that embraces honesty and genuine concern for customer need.
We believe in the importance of continued improvement in all of our comprehensive services in an integrated coordinated system. We are, and will continue to be, the leader of vehicle services because of our commitment to quality, value-conscious, state-of-the-art services and facilities.
What sets us apart
Whatever your automotive needs may be, Robert Horne Ford is here to serve you. Located at 3400 S. Tomahawk Road in Apache Junction, Arizona, we're a quick drive away from the surrounding Queen Creek, San Tan Valley and Mesa areas.
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
Hi, Dakota3827! Thank you so much for your feedback. I appreciate your buisness and want to apologize we didn't have any popcorn being made at the time of your visit. Please feel free to ask the receptionist to get a fresh pot started next time to enjoy while you wait, it would be our pleasure to make sure you have some during your stay with us and for the ride home! Thank you again dakota3827, please freel free to reach out to me directly for any furture vehicle needs or questions. Best, Mike Housh General Manager mhoush@roberthorneford.com (480) 508-8831
by kmurph25 on 08/30/2018