Capitol Chevrolet Montgomery
Customer Reviews of Capitol Chevrolet Montgomery
Review type:
Great Customer Service
by Djrob144 on 03/28/2025updated 04/04/2025Quick in and outVastly improved
by FormerClient on 03/16/2025updated 03/28/2025I do not recommend Capitol Chevrolet in Montgomery Alabama for service work. As a long time customer at this location I have been highly disappointed by the work that they have done on my vehicle. They kept my vehicle for four weeks and did… not answer my calls asking why it was taking so long and what they were doing. They overcharged me for work to replace the firewall insulation after a rodent made its nest there. They did not restore my vehicle to factory condition. The amount of work done equated to an hour worth of time yet they kept my truck for four weeks after I approved the work and did not update me on when it would be completed. I called there multiple times and had my calls ignored. This is the 7th and last vehicle I will ever purchase from this dealer ever again. I would give them zero stars if possible for the poor service work and bad customer service. Update March 2025: My most recent visit with this dealership's repair and service department was exceptionally positive. This was one of the best experiences I have had in many years of dealing with Capitol Chevrolet. This location is the best in the region for service. They did an excellent job at repairing my truck and restoring it to its previous condition after rodents made their home near my engine. I have purchased several vehicles from this location and highly recommend them. If you need service work, the Manager, William Jones, is the one to talk to. He is very professional and will do everything in his power to ensure that you walk away a satisfied customer. The service department there is highly recommended for routine and specialty work. They have capable mechanics and competent Staff. Ask for Danny Head for an estimate or consultation. They guarantee and warranty their service work. My family has purchased or leased multiple vehicles from this location over the past 30 or more years and will continue to do so in the future.We appreciate your honest feedback. Thank you for taking the time to speak with us directly and allowing us to work towards a resolution. We appreciate the opportunity to work with you to resolve this matter and are always here to assist if you have any additional concerns or needs. We hope to see you again soon.
Had a question about minor damage to my new truck a
by Bills Truck on 11/13/2024Finance managee jumped in and went to work ob taking care of my minor damage. These people i have worked with at Capital Cgevrolet go well past their job description. Outstanding personnelWe are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Service center
by Tay Myers on 09/11/2024The technician was able to get me an out.Hi Tay! We're so happy we were able to help you out! We look forward to your next visit! Take care!
Above and Beyond
by Skegee84 on 03/03/2024Erika and the team quickly identified the issues that brought me in for service. The part needed was ordered that day and the following day I was given a day/time to bring the car back in for job. Work was completed the same day I brought… my vehicle back in.We're happy to hear you had such a positive experience with our team! Thank you again for the great review!
Not satisfied
by Tee McNea on 06/13/2022Terrible.. I took my vehicle in for an oil gasget pan change. My vehicle was kept over night. Upon pickup my windshield was cracked. Apparently, new management does not require service to write down flaws, damage, or imperfections to the… visual eye prior to accepting the vehicle. I have a zero deductible insurance. If the damage was mine I could fix. My windshield was not broke & I certainly do not appreciate it. Dana management never came out. Service advised that he did not want to cover the damage. I would not refer to friends, family, or co workers.Hello, we regret to hear that your experience with us was not a more positive one. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Capitol Chevrolet (888) 311-4644
Tire repair
by bamabenjie on 05/15/2018updated 05/24/2018Had a nail in a tire on my truck that was less than two months old. Had to leave the tire to be plugger and drive with the spare for a day.Bamabenjie, thank you so much for the positive review!
Not a good experience this time
by avaultman on 05/12/2017updated 05/22/2017I signed up online for $39.00 oil changed, but when my son took my car in for me he was charged for a $57.00 oil change. They also did not vacuum out my car as promised online.Great service
by Gwenstill1 on 05/22/2016updated 06/01/2016Great customer service really enjoy my service and really quick work at a reasonable time frameoil change
by dodger123 on 05/23/2016service was well handled by courteous personnel. in fact all personnel were courteous and pleasant to deal withSatisfied
by Ricky8556 on 05/22/2016Had a recall on towing hitch. In & out in under a hour.Great Service
by 06Allen on 05/06/2016Services is always great,but expensive.But you get what you pay for.AC quit on my 2014 High Country
by Jermaine93 on 03/29/2016First day i took my truck in for an oil change and because the AC didnt work, Rob Kimbrell tried to get me to pay $89 for a diagnostic , when i refused he acted as if he was doing me a favor because it was close to my warranty, after… waitting 4hrs for my truck i got it back only to find the the problem wasnt fixed,so i called when i got home and was told by Rob that he was sorry for not explaining that it was late and they couldnt get to it that day but he left a note that explained that i could bring it back at no charge other than the wasted time,so two days later i took it back only to find out that they would get to it sometime after lunch, mind you they only told me this after i slept in the lobby for 3hrs so i took my truck and went home the fixed it the thrid time i took it to them and to top it off i didnt need any favors, the truck was recalled for the AC the exact issue i brought it to them for, now they have seviced my truck each oil change and they never found an issue, i may never buy a chevy again but without a doubt i cant spend a dime with [non-permissible content removed] at Capitol ChevroletJermaine93, thank you for taking the time to reach out to us. We are very disappointed to hear about your service experience with us. This is not consistent with our quality of inventory, or the level of customer service we pride ourselves on at Capitol Chevrolet Montgomery. We apologize that your experience fell short of this and for any inconvenience this may have caused you. We would like to speak with you directly to see how your vehicle is now performing and do what we can to restore your trust in our business. Please contact Jody Elmore at jody.elmore@capitolchevrolet.com or 334-272-8700 at your earliest convenience. Thank you, and we look forward to resolving this with you soon.
Sleazy Service Salesman
by ChrisWild on 03/26/2016The failure to complete work requested, the attempt to charge me anyway, and the complete lack of communication were only topped by the service salesmen's active attempts to garner pity for his personal situation. Car was at the dealership… all day, with an appointment, and they couldn't even replace air filters and wiper blades, not sure they even changed the oil I was charged for.. Oil life was not reset?ChrisWild, thank you for reaching out to us. This does not sound like the quality of service we pride ourselves on at Capitol Chevrolet Montgomery and apologize for any inconvenience this may have caused you. We'd like to speak with you directly to see how your vehicle is now performing and try to restore your confidence in our business. Please contact Jody Elmore at jody.elmore@capitolchevrolet.com or 334-272-8700 to further discuss this matter and work with you on a resolution as fast as possible. Thank you, and we look forward to speaking with you soon.
The Best Service Writer!
by workingman9892 on 03/21/2016I sound like a broken record but my Service Writer Chris Kinard always greats me by my name and most importantly let's me know when my vehicle should be ready and then calls me when it is ready, usually same day of course! Most folks dread… taking their car to the shop for any reason, Chris makes it painless! All Dealerships need more employees like Chris!Very pleased as usual
by bcmachen on 03/18/2016Routine service for my 2014 Tahoe went very smoothly. The online appointment process is very easy. The only difficulty is that the email reminder system is not in sync with the online appointment system. I did get several additional… emails even after I had an appointment set up. Service was quick and on time. Very friendly service reps.Great service
by Tsmith46006 on 02/01/2016Great work. Vehicle was ready when it was expected. Service advisors were excessible and easy to talk to. Car is still in top condition. I appreciate the dedication and hard work.Awesome Service!
by WorkingMan9892 on 07/14/2015My service Writer Chris Kynard, was waiting on me when I arrived, he called me as soon as they realized they would need to order a part, knowing that I needed my truck to work. He told me to come pick it up and he would call me as soon as… he part arrived, which he did on Monday and scheduled me right in, then called me as soon as it was ready! Great Job Chris! ThanksService
by Kyleascp on 09/29/2014Capitol Chevrolet did an excellent job. They provided me with a loaner vehicle while my truck was being serviced. They were very friendly.Good work careless about details
by Fast08 on 07/29/2014Went in for an oil change which was done correctly, however my tires were pressurized between 35 - 42 lbs, all four different. When I arrived they were at the recommended 30 psi. High uneven pressure is not good on a Corvette. Active… handling system and rock hard ride all the way home. Yes, I did see the tech airing up my tires! Very careless and lack of safety concern.Car paint scratched
by Rance_Killen on 07/05/2014Cant complain about the flushes done on the car but my car was scratched from what appear to be where the mechanic rubbed on the car. Now I have the touch up paint out and am buffing the car. So I am not Happy about this at all..
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by Mya Perez on 04/08/2025