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Capitol Chevrolet Montgomery


711 Eastern Blvd, Montgomery, AL 36117 (map)
Today 8:30 AM - 6:00 PM
Sales Rating
Recommend:
Yes (14) No (2)
Service Rating
Recommend:
Yes (5) No (0)
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Dealership Service Review

2 out of 5 starsservice Rating
AC quit on my 2014 High Country
Written by Jermaine93 on 03/29/2016

First day i took my truck in for an oil change and because the AC didnt work, Rob Kimbrell tried to get me to pay $89 for a diagnostic , when i refused he acted as if he was doing me a favor because it was close to my warranty, after waitting 4hrs for my truck i got it back only to find the the problem wasnt fixed,so i called when i got home and was told by Rob that he was sorry for not explaining that it was late and they couldnt get to it that day but he left a note that explained that i could bring it back at no charge other than the wasted time,so two days later i took it back only to find out that they would get to it sometime after lunch, mind you they only told me this after i slept in the lobby for 3hrs so i took my truck and went home the fixed it the thrid time i took it to them and to top it off i didnt need any favors, the truck was recalled for the AC the exact issue i brought it to them for, now they have seviced my truck each oil change and they never found an issue, i may never buy a chevy again but without a doubt i cant spend a dime with [non-permissible content removed] at Capitol Chevrolet

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable

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dlr_custserv on 04/01/2016
Dealer Response
Jermaine93, thank you for taking the time to reach out to us. We are very disappointed to hear about your service experience with us. This is not consistent with our quality of inventory, or the level of customer service we pride ourselves on at Capitol Chevrolet Montgomery. We apologize that your experience fell short of this and for any inconvenience this may have caused you. We would like to speak with you directly to see how your vehicle is now performing and do what we can to restore your trust in our business. Please contact Jody Elmore at jody.elmore@capitolchevrolet.com or 334-272-8700 at your earliest convenience. Thank you, and we look forward to resolving this with you soon.
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