Customer Reviews of AutoNation Ford Mobile
Review type:
Purchased a new car
Battery Replacement under warranty
by Lbrian.1 on 02/21/2025Service tech told me accurate time for replacement and texted me when service was completed.Hi, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
Purchased a new car
by Roberto on 07/14/2024I was a basket case. My car was in the process of dying, and I had to swap it out before I was truly ready to do so. My sales rep, Mostafa, helped me out. The staff walked me through the process, answered my questions, and put me at… ease. Not once did I feel as if I was being taken advantage of. Thank you for your patience in dealing with me and helping me into a new Mach E. Loving the car.Hello Roberto, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cruze
by Daniel B on 03/30/2024Well I was searching for a used vehicle for almost 2 weeks. Decided to stop in here to look at a Red Chevrolet Cruze. They dropped the price by 1000 to make it happen. 6200 out the door. I test drove it, everything was good. Now it’s week… two after purchasing the Cruze, and its transmission is now giving me problems. The first week I heard from the dealership twice to see if I was happy and to see how it was running. And it was great. Now, I can feel the transmission not wanting to shift properly, and Ive text and emailed about it, and they have given me the cold shoulder. . I’m already looking at having to save up for a new tranny.Hello Daniel, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Give them a look
by Darrell on 02/29/2024I was looking for a car at another dealership but stopped in to see what they had on their lot. They found a better car for a better price in their HUGE inventory at another location, but I chose another car from their lot. They gave me… a very fair trade and covered the cost of an out of warranty repair 24 hours after purchase as a courtesy for my inconvenience when they were closed for the weekend. They were one of the better dealers to work with and I’ve bought a lot of used vehicles over the years!Hi Darrell, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Worst experience
by Customer on 02/02/2024Nelson Bryant was the worst. His word to us means absolutely nothing. He said one thing and did the other. I would never buy another car from here nor recommend this place of business to anyone.Hi, we regret your experience with us here, but are glad you brought this to our attention. We would like to have a better understanding about your experience. Please reach out to us at (251) 202-2016 at your earliest convenience and we will do our best to resolve this with you.
Great Experience
by 1st car on 01/04/2024AutoNation Ford was very patient, informative and knowledgeable. My daughter was buying her 1st car and everyone made her feel at ease and explained how the process works, especially the finance department. It took us several days to make a… decision and everyone was very understanding and patient as this is a huge step for my daughter.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service
by Niga Colbert on 12/12/2023Great service I always take my car here for maintenance and haven’t had a bad experience as of yet.Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Perfect
by KH Green on 11/22/2023I got my car serviced recently and couldn't have asked for a better experience. Chris Adams is kind and patient.Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Great Service
by Dbro3353 on 11/16/2023Went in for an oil change and tire rotation. I was there for 40 minutes. Service and getting in and out was greatHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil change
by JcMoto1 on 11/14/2023Service tech was friendlyHi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Mr. Jenkins
by Russell on 11/14/2023Service Adviser Ryan Reeves was ALL a person could ask for. He kept me updated and the repair is complete!Hi Russell, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Great service before and after sale
by Mscoolpepper on 11/12/2023Grant and Stanley (salesman) are great to work with. Stanley listened to what we wanted and got us in the best vehicle for us! It’s perfect for us. After the sale grant worked with us on a few issues that had came up… but we could not be… happier!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
2017 Ford Edge
by P Knight on 11/06/2023Scheduled brake service on my Edge. From making the appointment through picking up my Edge after servicing, everything went great. Ryan Reeves at AutoNation Ford in Mobile, AL is the greatest.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
2012 f 150 steering assist
by 251 7528613 on 11/05/2023All information on problems discussed. Fix was on time .Hi, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Not as expected, but ended well
by Litlred73 on 10/29/2023When I scheduled the Works service with the customer service representative by phone, I expected just that; however, when service was completed, it was only an oil change. My service at the dealer was comped so all ended well but I will… have to go back.Hi, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (251) 202-2016 -- we hope to hear from you soon.
Oil change
by rickpatric on 10/20/2023I was early for my appointment which was 10:30. They took in and I was out by 10:40Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Break down
by Don, Vicki on 10/16/2023We were on vacation 500 miles from home. As we're heading home our car began to miss, backfire and would not do more than 30mph. We were able to make it to Autonation ford in Mobile. Since it was Saturday the service writer told us they… didn't have but a few techs working, but they would see what they could. The service writer continually updated us and reassured us that they would take care of us " not to worry". After two hours he said it was a connector that was no longer making good connections. Unfortunately they did not stock this part but the service tech said he thought he voted fix it. An hour later and the car was running great, showing no service codes. We cannot stress how nice everyone was through out the experience. They were truly a blessing to us that Saturday! We made it home without a another problem.Hi Vicki, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
First service
by Shell8641 on 09/27/2023Everything went as scheduled. All employees were friendly and informative.Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Valve body replacement with a new molden lead frame.
by Jimmy R H on 09/26/2023Work seems good. How ever I just paid for a part that was supposed to be under warranty ( molden lead frame ) so I believe that I paid $250 more for part that was a warranty. Auto Nation got me again . Truck performance is good .Hi, thank you for taking the time to share your feedback with us. We would like the opportunity to address your concerns. Please reach out to us directly at (251) 202-2016 when you have a chance. Thank you, and we look forward to hearing from you.
Contacted Auto Nation. I have been waiting on service manager to call me back. This is not unusual as he never responds to customer.
Sales, Jessica LeRoy. Auto Nation in Mobile, AL
by Judy Hodges on 09/26/2023Jessica LeRoy was my salesperson that guided us through the purchase of our 2019 F150.....She is definitely a "KEEPER" Super knowledgeable, friendly , patient and never pushy. Focused on our needs and not the big bucks I do believe we… have made a friend for lifeHi Judy, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Fast service
by William on 09/12/2023Tyler got us in and out in one day. We thought it might take 3!Hi William, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello Roberto, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sandy Karon on 07/16/2024