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Dealership Service Review
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Not as expected, but ended well
Written byon 10/29/2023
When I scheduled the Works service with the customer service representative by phone, I expected just that; however, when service was completed, it was only an oil change. My service at the dealer was comped so all ended well but I will have to go back.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Chole Yates on 11/01/2023
Dealer Response
Hi, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (251) 202-2016 -- we hope to hear from you soon.
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