Lute Riley Honda
Customer Reviews of Lute Riley Honda
Review type:
2026 Honda Passport Trailsport Elite Black Edition
Willing to work out of state 2018 Honda Odyssey purchase
by Ptschum on 07/12/2025We found the van online, and it met all our requirements. -These were hard to find - The online and on the phone experience was really good. They got back to us quickly and answered questions. We ended up negotiating over the phone as we… are from Maryland before heading to Texas or we would have no negotiating power. They let us know when the van would be ready and we got plane tickets to come check it out and drive it home. In person, nice to deal with, and the vehicle was what we had been looking for and a really good price for what it is, but… The clean and detail was pretty good though they didn’t have great attention to detail. We pointed stuff out and they cleaned it up before we left. Also, for the ‘we went over everything’ they hadn’t checked the entertainment system and the video movie screen wasn’t working. They took it to service who pointed out that the center, in roof, console was loose and had been pulled down at some point indicating someone had likely worked on the screen previously. They couldn’t get it working and we weren’t in a position to wait in Texas nor did we have a good negotiating position so we ended up taking the vehicle without any other consideration from them on price. Some consideration would have been appreciated. The answer we got was that the after market warranty that we purchased would cover it. Last point was when it was time to work with finance we had to wait a little over 2 hours for the guy to be available.We’re so happy to hear about your positive experience! Your feedback means the world to us.
Vehicle purchase
by Ocean222 on 07/07/2025In and out in 2 and half hours. Upgrade on a Honda Odyssey made 3asy by a great team. Sales management and finance.Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Knowledgeable and genuinely helpful salesperson
by Shihabul on 07/07/2025Muhammad was fantastic to work with when we bought our Honda. He really listened to what we needed and didn't try to upsell us on things we didn't want. You could tell he actually cared about getting us a good deal rather than just making a… quick sale. He knew his stuff too - answered every question we had about the car without having to run back and check with someone else. What really impressed us was his dedication - when the finance department kept us there until 11pm (way past the 8:30 closing time), Mike stayed with us the entire time to make sure everything went smoothly. Made the whole process way less stressful than we expected. Would definitely recommend him to friends.Hi Shihabul, we're happy you found our staff to be so supportive during your experience here at Lute Riley Honda. We do hope we can be of assistance again in the future. Take care!
Average dealership
by Vinci60 on 07/11/2025Average and essential; nothing especially bad, nothing especially good in my experience.Thank you for taking the time to share your thoughts! We’re delighted to know you had a great visit.
2026 Honda Passport Trailsport Elite Black Edition
by Ashrafh on 07/07/2025Michael the Internet Sales Manager and Adam who handled the paperwork and delivery at night were both awesome. The dealer honored the deal and I left a happy repeat customer.Thank you for your kind words! We’re thrilled to hear about your great experience and look forward to serving you again.
Buyer
by Meval2025 on 05/28/2025Noe was very profesional and kind since the first moment he showed the cars to us, he solved all the questions about the features of the new car,we will recommend to friends and family to look for him when they need are shopping for Honda… carsThank you for your kind words! We are thrilled to hear that Noe provided you with exceptional service during your car shopping experience. We strive to provide our customers with professional and knowledgeable assistance. Thank you for choosing us and for recommending us to your friends and family. We appreciate your business and look forward to seeing you again in the future!
New car
by Tania C on 05/27/2025Everything went great and smoothly, great customer service and a good deal!Thank you for your kind words and for choosing our business! We aim to provide top-notch customer service and competitive deals for all our valued customers. We look forward to serving you again!
Great experience
by Jennifer on 05/27/2025Purchased my first car. Great experience! Muhammad helped me and answered all my questions.Thank you for choosing us for your first car purchase! We are thrilled to hear that Muhammad provided you with an exceptional experience and answered all of your questions. Enjoy your new car! 🚘
AMAZING SERVICE ALL AROUND!
by Haley Banks on 05/20/2025I LOVE this dealership so much! They do whatever they can to get you the help you need! I always love going to Amin & now Tommy for exceptional service!We’re so happy to hear about your positive experience! Your feedback means the world to us.
OUTSTANDING SERVICE
by Happy Customer Audre on 05/07/2025⭐⭐⭐⭐⭐ I had an outstanding experience at Lute Riley Honda in Plano/Richardson while leasing my Honda CR-V Sport Hybrid! The entire process was seamless and enjoyable, and I can't recommend this dealership enough. A special shout-out to… Peter Heng, Marcus Harbin, Sales Manager Joy, and GM Youness Jirani for their exceptional teamwork and commitment to customer satisfaction. Their honesty and transparency throughout the leasing process were truly refreshing, making me feel valued and well taken care of. If you're looking for a dealership that prioritizes integrity and provides helpful, friendly service, Lute Riley Honda is definitely the place to go! Highly recommend! 🚗✨We appreciate your positive feedback! It’s always rewarding to know when we’ve met or exceeded expectations.
Purchased new car
by Louis N on 05/06/2025Sales was very thorough and worked with usWe’re so happy to hear about your positive experience! Your feedback means the world to us.
Michael Moore
by Michael on 04/28/2025My wife and I were treated with respect, and the salesperson answered all our questions.Thank you for your kind words! We’re thrilled to hear about your great experience and look forward to serving you again.
Everything was excellent
by EuniceG on 04/19/2025We were served by Claudio Lovo, very professional and not at all aggressive in the sale, he was very patient with us and we are happy and sure that we want to come back for our next car with him.Hello, thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care!
Best Experience
by MadisonK on 04/12/2025This was my first time buying a car and it was the best experience. George was extremely helpful in walking me through all the details of my new car. I never once felt rushed or overwhelmed, they were all so nice. I would 100% recommend to… family and friends to visit Lute RileyWe’re so happy to hear about your positive experience! Your feedback means the world to us.
A pleasure to do business with
by nncygal on 04/10/2025The dealership is very nice and salesmen Thanh Do is great! The paperwork went quickly and the finance lady was very efficient.I wouldn’t car shop anywhere else.We appreciate your kind words and are grateful for your business. Looking forward to assisting you again in the future!
5 Star Service
by Mr.tomle on 04/10/2025The purchasing experience was lightning fast! Once the numbers was agreed, it took less than an hour to start enjoying my new ride.Your satisfaction is our priority, and we’re so glad to hear we delivered. Thanks for sharing your experience with us!
Recall
by Claudia on 04/05/2025Bobby from Service, was really helpful, and made everything easy and simple for me. He would update and would follow up with me while having my car. He was also the one that sold me our Honda Civic about 6 months ago, making it our third… car we buy at Lute RileyWe appreciate your kind words and are grateful for your business. Looking forward to assisting you again in the future!
Excellent customer service
by Newbuyer on 03/28/2025updated 04/04/2025We went to purchase 2025 Hybrid sport but ended up buying Touring. Joshua the sales rep gladly explained the differences and ensured we buy the best. His manager and Marcus made sure they sweeten the deal to make the sale.It’s great to hear about your excellent experience with us. Thank you for sharing, and we’re always here for you!
Honda buying
by RRocker on 03/29/2025I can't say enough about the good experience I had buying a car at Lute Riley Honda.From my entrance to my exit I was treated with friendly smiles and a no hassle atmosphere. It was buying made easy!! Adam Borjorquez stuck with me thru the… process and made it happen, as I had hard time deciding what I wanted. In the end I went home happy driving a new 2025 Civic Type R. I Recommend that if you are in the market for a Honda you give Lute Riley Honda a try!We’re so happy to hear about your positive experience! Your feedback means the world to us.
Great dealer!
by Mike Garza on 03/28/2025They gave me a great car on an unbelievable deal. Thank you!We’re delighted to know you had a great experience with us. Thank you for your support and trust!
Great Service from all parts of the sales team
by Fatherof2 on 03/22/2025updated 03/28/2025Every one listened to my concerns and worked with my budget.Thank you for taking the time to share your thoughts! We’re delighted to know you had a great visit.
Thank you for your kind words! We’re thrilled to hear about your great experience and look forward to serving you again.
by Kennedy Seaton on 07/07/2025