Honda of Toms River
Customer Reviews of Honda of Toms River
Review type:
Bone dry service
by Rooby on 06/27/2025They wait was too long for an oil change and multi point inspection, I have a service plan as well. They gave me my car back with no washer fluid and every one acted like it was no big deal. Ive lost all trust with this Honda. What did they… do with my car for over 2 hours if the washer fluid was empty, and low tire pressure light lit up after I left and no (as promised at purchase) car wash (4 times in a row). It wasn't calibrated by Honda and then the receptionist is telling me to do it myself. The managers failed to address the blatant lie made by their own employees. They filled the form out checking the boxes that says they did the work, yet no work appears to have been performed. Makes me ill to think that they would lie and hope I wouldn't notice? I have a family member who does alot of work for Honda in another state, he's the one that recommended the 2024 Honda hrv. This handling of my service care will be shared.Buyer Beware
by Furious in Philadelphia on 12/23/2024updated 12/30/2024Sales guy (Tyler) blatantly lied to me about a second key for a car I just purchased. After assuring me that the car I was purchasing had a second key multiple times throughout the sale, (he could have just said they didn’t have it and… none of this would be an issue) the following happened. First he couldn’t find it, (this was during the paperwork process where he forgot about me for an hour) then they were going to mail it to me with my title, then he had to talk to his manager to see when I’d be able to expect it (as I was leaving, he had to come out because he never gave me a tour of the cars features and my phone wouldn’t connect) then a week later when the dealership called to let me know my plates were in and I asked for my title and the spare key he told the girl on the phone to relay to me that since I only traded in one key I only got one back. (So he’s clearly messing with me at this point.) I said that this wasn’t related to me during the purchase and asked to speak with the sales manager. Shockingly upon getting on the phone with this man, the sales manager said since it wasn’t on the “we owe you” part of the paperwork I signed he wasn’t responsible for honoring Tyler’s promise to give it to me. I explained with increasing annoyance that it wouldn’t have been on the we owe you paperwork because I was led to believe and was under the impression it would be given to me with the car when I drove it off the lot. He said I shouldn’t have left then (so I shouldn’t have trusted his employee) and that he couldn’t rely on hear say to back up what I was telling him. Frustrated, I said to get Tyler and I would confront him about it right then and there but suddenly he was “with a client” and would need to get back to me. I don’t believe this dealership cares at all about caring for their clientele nor whether they meet their promises or not. It’s a key, they could easily have made this right but opted to both antagonize me by casting aspirations about my ability to understand paperwork, imply that I was lying because the sales manager wasn’t there when Tyler said those things and further back the lies told to me by their sales clerk by suggesting that I should have known not to leave without the key. I’ve been a loyal Honda driver for decades as have most of my family and I have never experienced even close to this kind of gaslighting, immoral behavior from brand representatives. There are plenty of other reputable dealerships out there you can go to if like me you absolutely love driving Hondas, and I strongly suggest that you save yourself the headache, (this was only one of several problems with the deal) by allowing another dealership to earn your business instead of the immoral staff at this location.I would welcome the opportunity to speak more about your experience, as your satisfaction is our number one priority. If you would kindly leave your full name and contact information, I will be happy to call you at your convenience. Otherwise, please reach out to me directly. Thank you! Robert Helle | Sales Director (732) 349-7474 x 2125 | rhelle@hondaoftomsriver.com
Robert, just sent you an email. Update: It has now been 2 months and even after calling multiple times I still have not received my title. This is in addition to finding out that the front brakes and rotors need to be replaced which should never have happened per item 11. On the Certified preowned inspection check list.
Terrible
by Robert on 07/27/2024Put a deposit on a vehicle, was about to go to pick up car and was told they sold it to someone else with no explanation, salesmen and one of managers were awful, would not recommend anyone purchase from this dealershipI would welcome the opportunity to speak more about your experience, as your satisfaction is our number one priority. If you would kindly leave your full name and contact information, I will be happy to call you at your convenience. Otherwise, please reach out to me directly. Thank you! Robert Helle | Sales Director (732) 349-7474 x 2125 | rhelle@hondaoftomsriver.com
WARNING: STAY FAR AWAY FROM THIS DEALERSHIP
by Dawn G on 07/25/2024My mom went to this dealership to see about getting a new car based on an ad she saw on their website for a 2024 Honda Civic Lease, $169/mo. They took advantage of her being 81 years old and being by herself. They showed her a Honda Accord… at first and then just had her look at one of the salesman's Civic when he drove it up to the front door. They never let her test drive the vehicle and never showed her the actual car to let her sit in it. Then the car they sold her turned out to be a 2025 and until the deal was done she never saw it. They would not work with her to bring her payment down to what she could afford, even after she told them a couple of times. They claimed they had no 2024's in inventory. They also coerced her into purchasing extra coverage for the windshield and rims in case they were to get damaged which of course, would be covered by her car insurance. Then when we tried to get someone to help look into the deal and possibly work with us, we got the runaround. We even went to the dealership in person to see about renegotiating the lease and they would not budge. So we stated that we would contact the FTC if they refused to do anything. At that point, the manager yelled in our faces, with customers in the showroom and stated that he could no longer speak to us because he was bound by Honda Corporate laws. Then he hid behind his computer stating he was contacting Honda Corporate about us looking at contacting the FTC which was a lie. We spoke to Honda Corporate to file a complaint and there was no record of him communicating with them. Bottom line, they did a bait and switch, knew they were guilty and treated my mom and myself horribly! Avoid this dealership at all costs and spread the word!!Your feedback has been forwarded on to our team and we are currently looking into this matter.
Top notch service
by Kathryn G on 06/11/2024Doug is wonderful and the entire staff at Toms River Honda does a great job. We had a great experience buying our pilot. Doug was informative and attentive but never pushy. He worked really hard to get us a car quickly and even came in on… his day off to show us the car and finish the sale. We will for sure be back!Thank you, Kathryn, for your kind words and for sharing your positive experience with us at Honda of Toms River. We are thrilled to hear that Doug and the team provided exceptional service during your purchase of the Pilot. We appreciate your recognition of Doug's efforts and commitment to ensuring a smooth transaction without pressure. We look forward to welcoming you back for future visits and assisting you again. See you soon! Sincerely, The Honda of Toms River Team
New Car Purchase
by Ken J on 06/06/2024All members of the Honda of Toms River team were friendly and helpful throughout the process. The attention provided by salesman Doug Lazaro during the car buying process was second to none. I felt like more than just a number during the… process. Followup inquiries were handled swiftly.Thank you for sharing your positive experience with Honda of Toms River, Ken! We are thrilled to hear that our team, especially Doug Lazaro, provided you with exceptional service during the car buying process. We strive to make every customer feel valued and appreciated. We look forward to serving you again in the future and thank you for choosing Honda of Toms River! Sincerely, The Honda of Toms River Team
Awesome dealership
by P Tonno on 04/24/2024Worked with Carlos Martinez to select the best vehicle for our family (2024 CR-V Hybrid AWD) and purchased it at great price. It is a pleasure working with the staff at this dealership.Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Carlos was able to meet your needs. At Honda of Toms River, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, The Honda of Toms River Team
Great Place
by Flip on 04/01/2024Very competent salesperson, did not waste time, informative and easy to deal with. Thorough and explained all options clearly, and felt was open to giving good value on trade inYour compliments and kind words mean so much to us and our team, Flip! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, The Honda of Toms River Team
Best place to get your Honda!
by Sandy on 03/14/2024My third time leasing here and very pleased with the service they gave. Super fast!Sandy, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Honda of Toms River. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, The Honda of Toms River Team
Terrible New Car Purchase Experience
by Auto2023 on 11/13/2023They messed up the process of getting my permanent registration prior to the 30-day expiration period of my temporary registration. This left me without a valid registration, and it stranded me out of state for two weeks. They ignored all… of my calls to ask for their help to fix this. I had to get a NJ MVC Investigator to go there to get them to act. To top it off, when the NJ investigator asked them why they were ignoring me, they said it was because I hired a lawyer, but they started to ignore me for weeks before I got a lawyer involved. They did not pay off the lease on my trade-in until 20 days after the trade-in. This caused the leasing company to start charging me late fees on my lease account and to warn me about possible collection notices. The dealership unilaterally changed my lease agreement after it was signed and never informed me of the change. They corrected an error they mad in the lease which lowered my lease payment by a few dollars. Still, they never sent me an amended lease, or a letter documenting the amendment. The dealership provided misleading information about the terms of my lease during the negotiation process. When I requested to see the lease agreement before signing it, I was told it couldn’t be printed out until it was finalized and signed. In the weeks that followed, they refused to answer my follow up questions about the signed lease. Overall, it was a nightmare dealing with them and their employees in the Sales Department and Administration Department. They just didn’t care to provide help. Finally, after six weeks of torture, I was able to get the General Manager involved and he worked to resolve their mess-ups. Still, it didn’t make up for the torture they put me through. I would stay away from this dealer, especially my salesman (Doug). I don’t think he would recognize the truth if it slapped him in the face.Great service
by Teddy on 04/21/2023Very quick and efficient Went over the whole truck after done with repair also washed truck and was out in under 90 minutes Great service from start to finishGreat quick service without feeling rushed
by Jacin on 04/05/2023Great service. Super fast, didn’t feel lengthy. Would recommend Jordan SStay far away from this dealership
by VIP on 04/04/2023Should have heeded the bad reviews on this place. DO NOT BUY A CAR FROM THIS DEALERSHIP!!! All they care about is the sale. They sold us a used car that never should have been offered for sale. We pointed out an issue with the coolant… reservoir when we looked at the car and instead of doing the repair or letting us know that there was an issue so we could make an informed decision said that it wasn't an issue just an oversite. Became an issue within the week of purchase with a radiator leak. Now, six weeks after purchase, find out that there is rust eating through the braking system of the car not to mention most of the underside components of the car. They charge $2,000 for preparation for sale but I don't know what they do because if they had a competent individual looking at the car, they would have seen the issues once the car was up on a lift.I so wish I had read this report before my mom went there to purchase a vehicle. They took advantage of her being 81 years old and being by herself. Never let her test drive the vehicle, never showed her the actual car until the deal was done and never worked with her to bring her payment down to what she could afford. They also coerced her into purchasing extra coverage for the windshield and rims if there was damage to them. Then when we tried to get someone to help look into the deal and possibly work with us, we got the runaround. Avoid this dealership at all costs!!
Good job
by Tm on 12/06/2022Very professional and understanding All was done quickly and efficientlyWonderful Experience
by Irene on 11/17/2022Karen Lignelli helped me lease a new CR-V. She was courteous, knowledgeable and friendly. One of the best new-car experiences I've had.Ashley is the Ishhhh
by Chris on 10/14/2022So I decided to go ahead and purchase a brand new vehicle for the first time in my life and Ashley was my saleswoman and when I tell you that she was absolutely amazing, I don't think I could have gotten a better person because I probably… wouldn't have stayed in there but she made it so much fun and so simple so thanks again, sisterAwful service and follow up
by Bernard Schraer on 10/11/2022Very incompetent staff and total lack of customer service. Purchased my car off lease in August and dealership still (October 2022) has not delivered the title, as required by law. Do NOT do business with them. Total fraud.Great experience new car purchase
by newcarpurchase on 09/22/2022Great experience purchasing a new car at Honda of Toms River. We had the pleasure of working with Karen Lignelli who has been friendly, honest, and professional throughout the whole process from start to finish. Also enjoyed working with… Billy Sherman and the whole staff at Honda of Toms River. Would be happy to recommend to anyone looking for a new car.Great people to work with surprised me
by James Denney on 09/17/2022Got great service and very courteous salesman and managerSmooth car purchase with no hassle
by Steve of Holiday City on 08/06/2022I just purchased a 2023 Honda HR-V sport AWD from Honda of Tom’s River, from the time I walked in the dealership 07/15/22 until delivery 08/06/22 if was a pleasant experience. Thanks so much to Mel Pitts in sales for his help in making my… purchase a smooth transaction. 🙂🙂🙂 shout out sales manager Rob for working with myself and Mel on a very nice out the door price in this crazy times. 👍Dream Car
by S L Brittain on 07/24/2022Really have to shout out Jay Ahmed, Billy Sherm and Frank V for helping me get my beautiful 2022 Honda Insight Touring in my preferred red paint and ivory leather. The car arrived much sooner than expected and they really helped crunch the… numbers to get my payment and down payment to a realistic amount. This is my fourth car through Honda of TR, very happy!!
As a leading Honda dealer serving the communities of Brick, Manahawkin, Berkeley, Manchester, Jackson, and the surrounding areas, Honda of Toms River has the Honda vehicle selection, approachable sales team, and professional service department to ensure you are completely satisfied. Whether you’re new to our dealership family or you’re a satisfied returning customer, you’re guaranteed a sales process that is free of pressure and stress.
We’ve built our dealership model around our customers’ needs and desires, which is why we offer you fair prices and hassle-free negotiations. It’s also why we offer competitive prices for all trade-ins and accessible financing for all levels of credit. Apply for financing online today to find out how much you’re approved for in just a short period of time!
When it comes to servicing your vehicle at our dealership, our state-of-the-art facility has everything you could hope for. We take care of everything from oil changes and filter replacements to m
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
I would welcome the opportunity to speak more about your experience, as your satisfaction is our number one priority. If you would kindly leave your full name and contact information, I will be happy to call you at your convenience. Otherwise, please reach out directly so I can be of assistance. Tony Katawick | Service Manager (732) 349-7474 x 2106 | tkatawick@hondaoftomsriver.com
by Honda of Toms River on 07/01/2025