Honda of Toms River

They messed up the process of getting my permanent registration prior to the 30-day expiration period of my temporary registration. This left me without a valid registration, and it stranded me out of state for two weeks. They ignored all of my calls to ask for their help to fix this. I had to get a NJ MVC Investigator to go there to get them to act. To top it off, when the NJ investigator asked them why they were ignoring me, they said it was because I hired a lawyer, but they started to ignore me for weeks before I got a lawyer involved. They did not pay off the lease on my trade-in until 20 days after the trade-in. This caused the leasing company to start charging me late fees on my lease account and to warn me about possible collection notices. The dealership unilaterally changed my lease agreement after it was signed and never informed me of the change. They corrected an error they mad in the lease which lowered my lease payment by a few dollars. Still, they never sent me an amended lease, or a letter documenting the amendment. The dealership provided misleading information about the terms of my lease during the negotiation process. When I requested to see the lease agreement before signing it, I was told it couldn’t be printed out until it was finalized and signed. In the weeks that followed, they refused to answer my follow up questions about the signed lease. Overall, it was a nightmare dealing with them and their employees in the Sales Department and Administration Department. They just didn’t care to provide help. Finally, after six weeks of torture, I was able to get the General Manager involved and he worked to resolve their mess-ups. Still, it didn’t make up for the torture they put me through. I would stay away from this dealer, especially my salesman (Doug). I don’t think he would recognize the truth if it slapped him in the face.