Mercedes-Benz of Walnut Creek
Customer Reviews of Mercedes-Benz of Walnut Creek
Review type:
Mr.Bao is THE MAN!!!
Joaquin is the best
by Mark1234 on 07/08/2025updated 07/14/2025I want to say thank you and express how pleased I am with the service from Mercedes of walnut creek, especially Joaquin for his knowledgeable service in helping me find the perfect used vehicle ! Thank youaMark, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Great car purchase experience
by Jackisgenius on 07/07/2025I had a great experience leasing my car with Martin and John. They were super helpful, transparent about pricing, and worked hard to get me a great deal. The whole process was smooth and straightforward. Highly recommend them to anyone… looking for a car!We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Great Sales Experience
by James J on 07/07/2025Ask for Jeremy Hobbie!!!! Knowledgable, amazing customer service and honest answers!James, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Mr.Bao is THE MAN!!!
by JD on 07/11/2025This is our _th time buying a Mercedes Benz and ONLY Mr. Bao is our first and only choice as sales guy. He is very knowledgeable and approachable. He will make your buying experience like a walk in the park. Very transparent and easy to… talk to, no BS!... Very nice guy!!!!!We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Excellent sales and service professionals!
by GenoG63-GT55 on 07/08/2025We have purchased 2 cars in the past and had a great experience both times. I was ready to trade mine in for a new car and am very happy again with the dealership. I met Jerilyn in sales and she set up 2 test drives and was able to answer… all my questions about them. She was great and I highly recommend her. Once I had decided on the purchase we were able to come to a price that I was happy with. No pushiness or haggling was felt at anytime in the sale. Shawna in finance was great also. She helped my wife and I on the previous sales and it was like seeing an old friend again. When customer service is at such a high level why would I go anywhere else? Lastly, we have our cars serviced here and I intend on continuing with the new car. Our service experience has always been great. I have and will continue to recommend Mercedes of Walnut Creek to my friends.We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great place to buy used
by The general on 07/08/2025Came in looking for a mustang .got helped quick .really worked on the price .great serviceWe are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! We look forward to your next visit! Take care!
Absolutely Outstanding Experience with Jessica!
by Beshoy G on 07/07/2025I can't say enough great things about Jessica, the Online Fleet Manager who helped me through the entire car buying process. From our first interaction, Jessica was professional, knowledgeable, and incredibly responsive. She made what can… often be a stressful experience feel smooth, transparent, and even enjoyable. What really stood out was her honesty and efficiency. She provided upfront, no-nonsense pricing and never once made me feel pressured. Jessica took the time to understand exactly what I was looking for, answered all my questions (even the ones I didn’t think to ask!), and ensured every detail was handled with care. Jessica went above and beyond to make sure everything was ready — paperwork was prepared, the car was detailed and ready to go, and the entire process was quicker than I could’ve imagined. She even followed up after the sale to make sure I was happy with my purchase and had everything I needed. If you’re in the market for a new vehicle, do yourself a favor and reach out to Jessica. She’s a true professional who genuinely cares about her customers. Five stars isn’t enough — she deserves ten!Beshoy, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Bad experience
by Hughwwm on 05/26/2025Purchased a vehicle From this dealer just driving back to home and the vehicle have problem, then the sales commit to fix it but almost 2months still no any result, call the sales manager hundreds of times but no answer and no response.Hugh, Thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience so that we can work towards a resolution. We look forward to hearing from you.
Hi Katie, i already email to your Customer Relations Manager Leah and Jasmine, but unfortunately one week past i still didn't get any response, can you help to check with your colleague? thanks!
Clovis Mirassou
by Clovis M on 05/12/2025updated 05/19/2025The only complaint I have is the length of time it took. My daughter and I got there at 1:00pm & left at 5:00pm. Omar is very knowledgeable and fantastic to work with, and he will answer his cell even in the weekend to answer my questions.… I am extremely happy with the vehicle and plan to take advantage of the training program once I am sure I have written down all my questions.Clovis, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
AMAZING EXPERIENCE
by AliciaYH on 05/18/2025I had the absolute best experience buying a car from Mercedes of Walnut Creek! My sales person, Marjorie, could not have been better to work with. She was kind, easy to work with, so accommodating- I already know I’m buying my next car from… her and WC MBZ!Alicia, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
New Car Alert!
by J.Valentine on 05/16/2025Jameil was great. Very patient and knew what he was speaking about. On another note the dealership needs some snacks etc knowing the process is lengthy.We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Doesn’t stand behind their slaes
by Julieblues on 04/29/2025I bought a car CPO and there was an issue with it. No one called me back about it. I had to get another Mercedes dealer to deal with it. They were kind enough to deal with it, but I still had to pay money to get it fixed. This is a perfect… example of an organization that doesn’t stand behind their product. Do not I repeat do not go there to buy anything!!Hello, We pride ourselves on providing an exceptional experience, so we are disappointed to hear that your experience with us was anything less than satisfactory. We would appreciate the opportunity to speak with you more about this situation. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Jasmine, at jasmine.ewing@mbofwalnutcreek.com. We look forward to hearing from you.
Great service and follow through
by Leila D on 04/24/2025This is the second car I have purchased from Mercedes of Walnut Creek. They are easy to work with and follow up in a timely manner. Highly recommend them!Leila, we really appreciate your positive review! We look forward to your next visit! Take care!
MB - 2025 EQE 500 SUV
by GuidoDog on 04/19/2025Sales rep was very thorough and knowledgeable.We really appreciate your positive review! We look forward to your next visit! Take care!
Walnut Creek Benz Dealer
by BoopsNapa on 04/16/2025updated 04/23/2025Savaun was great. Very helpful and patience in finding the car we liked. Update April 2025: Savaun our salesman, the finance department & everyone we met while buying our new car were so professional & pleasant!Hi there, thank you for sharing your positive experience! We hope to see you soon!
Amazing ! Just amazing
by Marga M. on 04/20/2025I just bought a car and Jose Hernandez helped with everything . I had a fabulous experienceMarga, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Mercedes-Benz of Walnut Creek
Hidden Costs and a Car that was not checked
by Jack Parkman on 04/16/2025Had to swallow multiple hidden fees & add ons that did not ask for but unable to remove. Car shows defects that should have been found during the inspection that were clearly missed after driving for just a day. Zero trust in the… dealership going forwardJack, Thank you for taking the time to leave us this feedback. We would appreciate the opportunity to speak with you more regarding this matter. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Jasmine, at jasmine.ewing@mbofwalnutcreek.com. We look forward to hearing from you.
Poor Communication and Deceitful
by Unhappy on 04/10/2025I’ll begin by acknowledging that the salesman performed reasonably well. However, I have concerns about the management and dealership itself. The salesman inadvertently misinformed me about several features of the car, although I don’t… believe it was done intentionally. I wish he had conducted thorough research and provided accurate information instead of making assumptions because that is what I wanted to hear. Without going into specific details, I was deceived at least five times during the transaction that I am aware of. Consequently, I ended up settling for a vehicle that is still nice, but not the one I had genuinely desired and was happy to pay for. I am deeply disappointed with my experience at this dealership and will not be purchasing another vehicle from this dealership. I had high expectations for this Mercedes dealership given the fact that I’ve purchased a couple cars from them. Something has significantly changed, and not for the good.Hello, Thank you for taking the time to leave us this feedback. We would appreciate the opportunity to speak with you more regarding this matter. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Jasmine, at jasmine.ewing@mbofwalnutcreek.com. We look forward to hear ing from you.
My new AMG 35
by snowdog on 04/04/2025Excellent sales experience thanks to Dina, who helped us. Very transparent and helpful. No gamesmanship. Nice trade-in value for the car I was turning in as well.We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
2025 GLC350e at Mercedes Benz of Walnut Creek
by nessa0997 on 03/23/2025We had a wonderful experience selecting our new car. Jim Sparacino was assigned to us, and he was incredibly patient and knowledgeable. He took the time to answer all our questions and thoroughly explained the features of each vehicle. We… were interested in a hybrid or electric car and ultimately decided on a plug-in hybrid. Jim provided us with various financing options and kept us updated throughout the entire process. He even gave us time estimates so we could take a walk while waiting, which we appreciated. The dealership also had a comfortable guest area where we could relax. Jim went above and beyond by helping me set up the app on my phone and connecting it to the car. To make the moment extra special, he placed a big red bow on our new car and offered to take a photo of us with it. Thank you, Jim, for making our car-buying experience so smooth and memorable!Hi Nessa, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
First time experience with this dealer
by Robertcapuy on 03/19/2025Jose was very friendly and polite. John Lee warmed up after a while. The rest of the staff seemed to be very cold😳 Jose told me several times the vehicle will be cleaned and detailed. That was not done very well. Facility was nice.Hi there, we're so happy we were able to help you out! If you have any further questions, please don't hesitate to reach out!
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
Mercedes-Benz C-Class
We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
by Katie Witt on 07/14/2025