Crown Chrysler Dodge Jeep Ram
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Customer Reviews of Crown Chrysler Dodge Jeep Ram
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35 sales reviews
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This is a horrible dealership and they will rip you off.
by L H on 08/25/2022I told the salesman Rudy Alvarez that I am not willing to pay anything above the MSRP and I was not even interested in any deal that includes any add on price. He went to talk with his manager and came back saying it's a deal. He even wrote… it down on a piece of paper showing me the price without any add on to the MSRP. I said OK. and we shook hands on the deal and he took me to Ivo, the finance person. We went over the contract with Ivo and since he and Rudy just discussed our agreement I was too trusting that I will be signing what we agreed on. That was a big mistake and it was my fault to thrust a car salesman. They have added $6,642 to the MSRP which I did not notice right away as Ivo was going through the contract signing fast. He has never mentioned that there was an add on to the MSRP. Ivo only gave me a usb drive as the copy of my contract and since I do not have a computer I could not look over the contract for several days until I was able to print it. That is when I noticed that they overcharged me. I have called and emailed Rudy, Ivo and Jimmy, the sales manager, many times for a couple of weeks but they have not replied. Finally I had an upset phone encounter with the receptionist and she promised that someone will call me back. One hour later Jimmy called me telling me that Rudy does not remember negotiating the price with me and basically it was my fault that I signed the contract and why didn't I double check what I was signing. I told him because I thought you guys were honest and that you would put on the contract what we agreed on. He said there was nothing he could do because I signed a legally binding contract. So, basically they legally screwed me and stole my money and Rudy does not remember anything. Stay away from these people. I noticed in the reviews that this has happened to other people as well. This is a shame on such a large dealership and they definitely do not live up to their customer slogan.Cheaters
by Oleg on 02/03/2022Bought a car in the Crown. But actually, they are cheated on me with the price of $3K. I asked the price outdoor but they showed the price before installed accessories. They showed rebates I have but it was a fake. Do not recommend having a… deal with them. I'm a fool and understood that after I've signed documents. Update: After I left a negative review in a Chrysler survey the manager of the Crown dealership called mу vehemently threatened me that I will never receive any service from his dealership following my reviewEaster 2020
by Howard thousand oaks on 04/12/2020I had a wonderful experience at crown ridge jeep today. Bought a jeep grand Cherokee. They made it quick and painless. Would definitely go back.Always super helpful and a good experience
by Best Dealership on 03/23/2020This dealership is always about their clients. Aaron and Jordan were extremely helpful in meeting my needs.Derran and George 10/10
by Faith Ross on 01/31/2020Hello, so this is our second visit here coming to crown dodge . The first experience was we came in September and my husband and I needed a car. We were helped right away by max and Eden, to then find out Eden and Adriana(financial service… Councelor) took advantage of us and charged us 5,000$ more than what our car was worth. At the time we didn’t realize until it was too late. I hated the car hated everything about it. There wasn’t even enough room to put my sons stroller in the trunk let alone even when we went grocery shopping. I tried to go to another dealer to get it looked at and see if we can trade it in only to find out I had to go back to crown dodge so I thought ok I’ll try it one more time. I go in there and Armando told me about Derran. Armando is a sales rep. I texted Derran on Tuesday and told him I needed to talk to him. Immediately he responded within 2 minutes and I saw him the next day. He even made space for us and a time slot until we were satisfied. I go I. And Derran was amazing he was so helpful. He gave us a 2019 brand new Jeep Grand Cherokee and marked it down for us than the initial pricing. Then he sent us to George who was the finance manager and George was amazing he was so helpful and walked us through everything. I am so thankful for Derran and George. I learned a lesson to not go to the sales reps here but to go to internet sales managers and the finance managers. Whenever we do need to go back I recommend going to Derran and George they will take very good care of you.Shady sales tactics
by Tim Quezerque on 01/28/2020I bought my car on Jan 2 and I was told I would have 45 days until my first payment was due. I got a letter saying my first payment is due on Feb 1. I called the salesman that helped me with the car and he said just come in and we’ll fix… it. I came in and talked to a finance officer and she told me it can’t be changed and I should have read my contract and it stated Feb 1st. I’ve now had this car for almost a month and still haven’t gotten a call for when I can get the tint put on. I could have saved money and went to a tint shop and gotten it done on the same day. The only reason I did it here is because I was told I would get a loaner car while they do the work, which after reading my contract I see also is not true. Now do I love the car, yes. Do I feel like I got cheated, not really. It’s the inconvenience of it all. I shouldn’t be told one thing and not get it. That’s a real bad sales tactic. Moral of the story, don’t believe what they say. Believe what’s on your contract and read every single page before signing it. I will definitely not buy another car from here, nor will I recommend anyone else too.New Ram purchase
by Rich Saint on 01/04/2020The sales person, Darren Stuart, was very helpful and attentive to our needs. He spoke in a clear and straight manner. This made the purchase much easier.Vehicle purchase
by Jeep Wrangler on 11/25/2019I Purchased a 2019 jeep wrangler from Crown dodge. Very easy process and a fair price . The Internet sales manager, Daron Stewart was very friendlyRam 1500 Bighorn Hemi
by Tim on 07/25/2019Best car buying experience I've ever had, Jordan really listened to what I wanted and the price I wanted to be at and delivered all while making me and my daughter comfortable with the entire car buying process. I highly recommend Crown… Dodge and if you want the best customer service ask for Jordan!Great service and sale
by Sales on 05/20/2019I bought my very first car from here and Jesse helped me out with a lot of it. He was very nice and informative. I would highly recommend crown dodge and ask for Jesse, you will not be disappointed.New purchase
by Lissy_1 on 04/21/2019Jordan sweis and David treated me AMAZING beyond helpful!!!!!!!! Made me feel at home I would definitely recommend this dealership to everyone I know wanting to purchase a vehicle thanks so much I couldn’t be happier!!!!!!Misrepresentation
by Pacifica on 11/01/2018Wow, very frustrating to make a car purchase only to find out what was being offered is not what you truely get once the paperwork is written up. I would advise people to turn on a recorder when negotiating your purchase. Also be aware that… some negotiating tactics include removing added features without your knowledge so what you think your negotiating for is not entirely what your getting even though it’s includes in the sticker price.Sales
by Vj on 09/04/2018Crown dodge send a offer letter for my car when I visited d show room they give me a lower price for my car and they run my credit and I got a hard hit on my report and and when I try to negotiate they still lower my car value almost 75%… which they offered me at first I never ever visit this show room again and never recommend this dealership to anyoneFalse Promises
by Spence on 02/10/2018I don’t recommend doing business with Crown. My husband and I bought 2 used cars from them last weekend and were promised a check to pay off the negative equity in our old car. The salesman implied that we would get the check right away so… we could payoff the loan and sell it to Carmax as part of the deal Crown made with us. After we signed the contract the finance manager informed us that wasn’t going to happen, we would get the check after they received the payment from the financing company for our new cars. I understand that but we had a deal that was expiring with Carmax. I spoke with the salesman again a few days later, he assured me I could come in the next day to get the check so the Carmax deal wouldn’t be lost. He lied, I went back in and was told again that I wouldn’t get the check until the next week. The lack of integrity is appalling and we will not do business with Crown again. I will also say that my new car was delivered to without being thoroughly detailed, no gas and worn out wiper blades. The dealership did replace the wiper blades and gave me a couple gallons of gas. But the way they have handled the check situation has destroyed our desire to ever do business with them again.Worst dealers I have ever experienced!
by Jen on 12/10/2017We spent a total of 5 hours negotiating over 2 different days and when we finally agreed on a price and were sitting in the finance office, they tried to change the deal on us and then told us they couldn’t do what they agreed on. The sales… rep was so unproffsional as well and wouldn’t stop calling my husband “bro”!Great service
by Marie13_ on 11/29/2016Scheduled a appointment too test drive vehicle wasn't ready to purchase till January but customer service was great definitely coming back felt good not being pressuredCustomer's needs first
by ccponce on 11/28/2016We were very pleased because they put our needs first, ensuring we got a great truck that worked for us, and gave us the best deal possible.worst sales/finance experience ever
by minishelly79 on 03/12/2016If there was less than 1 star I'd choose that, but unfortunately I can't. To start, these guys are extra pushy. I begged my bf to go somewhere else. But he loved this car on their lot. Kept saying they just couldn't go lower. ...till you… show them TruCar price. Ok, that just shows that they operate like the stereotype of a car dealership. Get into finance. Guy says the first payment isn't due for 60 days. Fast forward 3 weeks and a payment arrives- with a due date of the next day! We call the finance guy. Says sorry, he'll get right on it, fix it, call back. We don't hear from him. We call back the next day. He's not in for a couple days. We drive down there. Boss says they'll make it right, will call us the next morning to let us know. Nope. By the next afternoon we decided to call the bank and explain what the dealership has done to us. THE BANK set the due date to honor what we were promised. The dealer NEVER called back.So Far So Good
by ___Randy___ on 12/05/2015Buying a new vehicle was not something that I was looking forward to, especially from a dealer that I had no relationship with. I can say that Craig and Dan made my purchase less of a concern and more of a pleasure by working with me to… meet my needs and concerns. Craig made me feel comfortable with no pressure and Dan helped me to understand the finances to get me the best deal. Thank you for the stress free experience at Crown Jeep.Stay Away!
by maggie425 on 10/25/2015These people are exactly what you think of as USED CAR talkers...they quoted me a price over the phone and pushed for appointment the next morning. When i asked they send in email first, to confirm price the "manager" got on the phone. He… then gave me another higher price. I asked why i was told lower...he said Well he was just trying to Make A Deal. I ran the VIN and told them the mileage did not match, and asked why the car had been returned in less than 18 months, he said Have a good Day and hung up! I called back and turns out there is no manager by the name i was given, must have been another sales "buddy". I purchased my last jeep at Premiere in Anaheim area, they were professional and responsive...and honest.ridiculous price mark up
by harleychris on 03/02/2015Went to buy a challenger model and settled on one that they had one of and marked it up 10 thousand over the retail sticker. Their response was that the last 3 they sold they marked them up 25 thousand over sticker price . I said why does… the two farther dealer asking at the list price and they said its a matter of supply and demand. I said forget it i will only pay the manufacturers retail price of which has 6000 dollars profit for them. Apparently thats not enough so i went to the next closest dealer and ordered one at list price. [non-permissible content removed]! Also i previously bought a car for my daughter there but i will never go back. You will hopefully do ok if they have a large amount in stock of the model you want but if they dont good luck.
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