Volkswagen of Stevens Creek

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Sunday
10:00 AM - 7:00 PM
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 8:00 PM

Customer Reviews of Volkswagen of Stevens Creek

4.9
Overall Rating
(109)
Recommend: Yes (105) No (4)
Write a review: Sales | Service
sales Rating

easy process from test drive to lease

by clowrie on 02/06/2018

Overall, the staff was very friendly. I was greeted by the floor manager and he quickly made sure that I was able to test drive the car I wanted and hooked up with a salesperson who could help me. From there, the sales process went smoothly.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

118 Reviews
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sales Rating

easy process from test drive to lease

by clowrie on 02/06/2018

Overall, the staff was very friendly. I was greeted by the floor manager and he quickly made sure that I was able to test drive the car I wanted and hooked up with a salesperson who could help me. From there, the sales process went smoothly.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great experience!

by ajay1120 on 02/01/2018

Pete was the best, he made the entire process very painless and easy! I will definitely buy my next VW here when my lease runs out

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

care for the returning customer

by Robert1_1 on 01/29/2018

Our Salesman Pete was very flexible and open to our requests. He was present at the dealership the very next day so that he can hand the keys over to us and explain the functions. Good Service

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Stevens Volkswagen 2017

by Kymella on 01/29/2018

It was a little stressful at negotiating...The but when it was all done I was happy but wished I had 2 sets of keys instead of one

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

2017 Volkswagen Passat SE w/ Technology

by Carlope on 01/20/2018

We can negotiate for the price of the car, for more reasonable price. They are willing to go below the MSRP price, and this could go for few thousand dollars discount if negotiated reasonably. Our case has a total price of around $27000-28000 Volkswagen Passat SE w/ technology, and we were able to get a huge discount out of this. Look for the sales manager, Ray, as he is willing to help.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Buyer

by AnnieL2016 on 01/03/2018

From start to finish the staff was very great. I felt that they were very knowledgeable, friendly and respectful. They made us feel comfortable and welcome. They were just as excited about the car as I was. I trusted the sales team was doing their best to meet our needs. Great dealership!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

VW visit

by David_Chen on 01/02/2018

Quick and easy. Staffs were very friendly. Was looking for a specific kind of car and the staffs went above and beyond trying to locate one for us.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Experience sharing

by alanwang0131 on 01/01/2018

Pete was good and knowledgeable. I had a decent experience at the shop. Last but not least, we love the vehicle a lot.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Bill and Pete were amazing

by worldwidewes23 on 12/31/2017

Bill and Pete were great, helped us on a 2018 Tiguan. they walked us thru the process and helped every second along the way.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Knox Review

by MAKnoxy on 12/14/2017

Very quick, easy and smooth transaction. Able to look at a lot of various options and a few different test drives. Nice people.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Stevens Creek VW; Great Experience

by juliaorona7 on 12/12/2017

Sales man Pete Rogers did awesome. He was very friendly/patient and was not forceful. I was extremely impressed with his genuine care for my first car purchase!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Satisfied customer

by LaTasha9 on 12/11/2017

Your friendly staff and no hassle approach to selling us our car was excellent. We appreciated you breaking down our payments and making the deal as fair as possible.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Bill Wessel was awesome

by KirstinJ on 12/05/2017

Bill Wessel was wonderful. He was very helpful, honest, straightforward, responded to emails promptly, and we never felt pressured to buy. It was a very different experience from other ours with other sales people. We'd recommend him.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Happy customer

by Erikthegreat on 12/01/2017

I liked my sales person. He was very profesional answered all my questions and seemed to genuinely work to make my sale happen.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

My Stevens Creek VW Experience

by agarlick on 11/30/2017

The service agents (Bryan, Mike, Eric) that I have worked with are kind and professional. They truly care about their customers and don't try to 'run-up' frivolous repair costs on my car...Unfortunately, I have experienced this from other car dealerships.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

I love Steven Creek VW! excellent service!

by Doris_Hua on 11/26/2017

sales and finance services are satisfactory! the teams are friendly, helpful, efficient and pleasant to work with. I lease the VW convertible rabbit in 2104 and renew the lease with new convertible model. Surely will do again when this lease is expired in 2020.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Decent VW dealership

by Dmitrii on 10/02/2017

Polite, knowledgeable sales person, good choice of cars, including EV. The papers were processed quickly, none of the personnel was pushy.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

service review

by Junecarole on 09/29/2017

The most considerate attendant who explained the procedure, length of time to do this along with the price and quality of the tires that were to be put on my vehicle..

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

My VW Atlas lease with Stevenscreek Volkswagen

by maven_lu on 09/18/2017

The overall process is very smooth, clear, no hidden items or here or there tricks, or any over-sale advertising. I got very frank and reasonable answers for all my questions. Overall I'm very pleased with the deal.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Satisfied Customer!

by blooeyes17 on 09/18/2017

David, Pete and Red were all an absolute pleasure to work with; I never felt pressured at all. I felt like they really took the time to go over all of my options and gave me a deal that I walked away feeling really good about.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

70k service

by Coronet69 on 09/11/2017

Stevens Creek Volkswagen has always given me exceptional treatment in the service of my car, offering me loyalty discounts for service, and making sure I am satisfied. I would like to add that Eric Howard is an absolute gem to the Service Department staff. He is very knowledgeable, very friendly, and very efficient. He's now my number one Service Rep in my future dealings for servicing my Jetta.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

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