Volkswagen of Stevens Creek

**Service Review** I am writing to express my severe dissatisfaction with SCVW regarding their handling of my extended warranty claims. This is my second major issue, following a frustrating experience in May 2024 that has left me questioning their service department's integrity. In May, I waited nearly a month for repairs on the camshaft and timing chain. They now claim my current issues are unrelated to past repairs, but their trustworthiness is questionable. Two different extended warranty inspectors disagreed with their recommendations, raising serious concerns about deceptive practices. After returning my car, they failed to tighten the battery and left a socket under the hood. Recently, I took my car to another VW dealer, who discovered metal shavings in the engine. Since this occurred less than 5,000 miles after the previous repair, the extended warranty company requested SCVW to inspect it. I brought my car in on September 24 for a $300 inspection, during which they claimed not to see the shavings. After I provided video evidence from the other dealership, they acknowledged the shavings but insisted on inspecting the valve stems for an additional $900. As of today, September 30, that inspection is still not complete, and now they want to check the cylinder head for $1,800. This ongoing delay is unacceptable and has cost me about $40 a day in rental expenses, leaving me without reliable transportation. The lack of communication is appalling. Service supervisor Mo has not returned my calls until after work is completed, and my attempts to contact the GM have gone unanswered. Their F rating with the BBB and numerous negative reviews highlight their disregard for customer service. I feel as though my car is being held hostage, and retrieving personal items has been a challenge, as my vehicle remains parked in their lot, not in the service bay. I cannot recommend this dealership and strongly advise others to think twice before using their services. Check their BBB F rating and the many negative reviews across platforms.