Chapman Honda

Today 8:00 AM - 8:00 PM*
*At this time store hours may vary.
Sunday
closed
Monday
8:00 AM - 8:00 PM
Tuesday
8:00 AM - 8:00 PM
Wednesday
8:00 AM - 8:00 PM
Thursday
8:00 AM - 8:00 PM
Friday
8:00 AM - 8:00 PM
Saturday
8:00 AM - 6:00 PM

Customer Reviews of Chapman Honda

5.0
Overall Rating
5 out of 5 stars(3)
Recommend: Yes (3) No (0)
Write a review: Sales | Service
5 out of 5 starssales Rating

Great Experience

by Gordon on 01/30/2021

Our recent purchase of a certified Ridgeline at Chapman Honda was an excellent experience. We got the truck we wanted at a fair price and were treated extremely well. A very professional operation. Our salesman, Qastandi, was patience, knowledgeable, and a pleasure to deal with. He took particular pains to make sure we understood all of the many features of the vehicle. We recommend him and the dealership to anyone interested in a Honda.m

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
26 Reviews
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5 out of 5 starssales Rating

Great Experience

by Gordon on 01/30/2021

Our recent purchase of a certified Ridgeline at Chapman Honda was an excellent experience. We got the truck we wanted at a fair price and were treated extremely well. A very professional operation. Our salesman, Qastandi, was patience, knowledgeable, and a pleasure to deal with. He took particular pains to make sure we understood all of the many features of the vehicle. We recommend him and the dealership to anyone interested in a Honda.m

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Better than expected!

by Marco B on 09/26/2020

The dealership called me to inform me that I could probably get a new lease with a brand new car for less money. It sounded too good to be true but I went down to check it out. I traded in my 2018 for a 2020 (same make & model) and my new payment was $60 less/month. Great deal, great service, great people!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

New car sale

by John H on 06/03/2020

My husband and I received excellent customer service during the process of buying a 2020 CRV. Our salesperson, Costas Halabi was very professional, very helpful and patient answering all our questions. Thank you all.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

The way it should be

by PatrickD on 03/03/2019

This is the 5th car we have purchased from Chapman Honda. We keep coming back because they just keep treating us so well. We also research pricing each time and compare them to Phoenix. They always match or beat pricing everywhere, including Phoenix. I strongly recommend salesman Yousef and Sales Manager Ashur. In Finance we recommend Albert Camacho. Together these gentlemen are the best of the best. I can’t begin to express how professional, knowledgeable and just plain nice these guys are. Combined we have purchased at least 20 plus cars and never found the process to be ‘a pleasure’. That is until we started buying from Chapman. These guys at Chapman just make the process easy. Kudos to the owner and management for recognizing, hiring and promoting great people like Ashur, Yousef and Albert.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Loving My New 2019 CRV EX-L

by DanaD on 02/17/2019

Working with Spencer Turpin made turning my much loved Subaru Outback into a new CRV EX-L. Spencer was knowledgeable and professional making a high stress process easy and enjoyable.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starsservice Rating

2012 Pilot Service

by BobZ101 on 08/25/2018

We had work performed as a result of an inspection done for a regular oil change. At 95,000 miles, we needed a number of issues taken care of - brakes, 2 tires, and an extended warranty issue with the compliance bushing. All was done a quickly after our consent, we were shuttled home and back at no charge, and are looking forward to many more trouble free miles.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
1 out of 5 starsservice Rating

WILL SELL YOU A CAR WITH PROBLEMS!!!

by willbower13 on 06/02/2018

Well, this is why you should wait a few months to post reviews... After the initial buying experience, this has been nothing short of a nightmare. About a week after getting home, the Air Conditioner started blowing hot air. My wife and I called Chapman Honda to see if they could check it out. After leaving three messages and no returned calls, I called a fourth time with success. The man I talked to was Maher Chaghouri, he told me there was nothing they could do even though I just bought the car a less than a week before, and refused to take a look at it. However, he did say I could call the service shop and they may be able to offer me a special of some kind. After calling the service technician, I was told "There is no special, there has never been one, I don't know what your talking about!", "I'll check it out for you, but there is no deal and will be around $100 just to look". Being that we JUST BOUGHT A CAR, we were a little short on money and had to go elsewear. One of the big selling points for this car was it was sold new at Chapman Honda, and taken there for maintenance for the whole life of the car. So if there was any problem, they would know. It was bought new there, had it's entire maintenance history done there, and was sold back to them, which is when my wife and I bought it. We wanted to continue to get the car serviced there, but I guess they didn't want us there. After some online research, we decided to go to BreakMax, as they had high reviews, and were very accommodating and pleasant to speak too. However, once they checked it out, we found out that there was 2 very large holes in the AC, that was causing a large leak. The technicians there were great, they took us back, and even showed us their pressure gauges hooked up so we could see the difference between our car and a fully charged one. Even when the car was up on the rack, it was obvious there was AC spraying everywhere, not hard to spot. They even went on to tell us they would back us up when it came to Chapman Honda going out of their way to sell us a car with problems they knew about. Then we were told that they found dye in the system, which means the previous mechanics to work on it (Chapman Honda) seen the problem, decided not to fix it and just recharge it knowing it would leak, and sell "as is" without informing the buyer. Once we got this news; needless to say, we were not happy. Immediately we tried to call our original salesman, Jose Montoya. We left 2 messages for him and waited a whole 48 hours for a callback without a car. We even had to get rides to work off friends, just to give this guy a chance to call us back, but nothing. I will NOT let my wife drive around in 100 degree+ temperatures with no AC in southern Arizona, that is just stupid and unsafe. So after paying the bill, I have been attempting to call Chapman Honda for a week now. Four messages and zero callbacks in a week. The only reason for this, is they know exactly what's wrong and know what i'm going to say. They called back in 15 minutes when we were looking to buy, now it takes weeks. What's even more disappointing, is I am a disabled veteran from the 03' invasion of Iraq. I told our salesman I have a hard time getting around and need something reliable due to injuries sustained during the war, and he said "This car is 100% top to bottom, our technicians have checked it out 100%". I feel like Chapman Honda does NOT like veterans and will go out of their way to take as much money off them as they can. They see veterans as "suckers" to take advantage of. If you have any respect in yourself and your company, you will stop blowing me off and call me back to talk to me about this like an adult. I hope your happy with yourselves Chapman Honda, you really took it too a veteran and his family a few weeks before memorial day.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
5 out of 5 starssales Rating

Nice new car buying experience

by mydodgeram1500 on 06/03/2016

It was very nice to visit Chapman Honda in Tucson for my first new Honda sedan. After visiting the AutoNation Honda dealer in Tucson Auto mall with mixed feelings, we decided to go to Chapman Honda on 22nd St. We have been familiar with Toyota and its employees since 1988, so I expected some aggressive salesmen who kept writing “you win” with the OTD amount that we did not like on the offer paper. After sending a request for a new car online, Tom Reesing replied back in just minutes to give us a very attractive quote that played a very important role in purchasing our new car. No pressure to buy a new car from Chapman No pressure to buy any additional insurance, options... from Chapman We bought a new 2016 Honda Accord EX sport one day after we visited Chapman There were some issues during the transaction process but Tom and Luis solved it very quickly and professionally in a friendly manner that made us very happy. Believe me, next time when you want to buy a new Honda, go directly to Chapman Honda and see Tom or Luis. You will not be disappointed. Chapman Honda is a 5 star dealership. My next new car will most likely be another Honda at Chapman Honda Tucson.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
4 out of 5 starssales Rating

Mixed Emotions

by mushmouse42 on 02/29/2016

While I am happy with the purchase of my 2016 Honda Odyssey EX, I wish that they vehicle would have been delivered to me with a much cleaner interior. A week ago, I took the vehicle in for a hand wash of the exterior/interior but got it back with spotted windows which I cleaned when I returned home. Honda never used to give their customers dirty vehicle upon purchasing a new vehicle or after having a service performed. Perhaps its just laziness on the part of the workers.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Erik Volpert

by GSWPilot on 07/03/2015

Extremely satisfied with the service Erik provided during the purchase of my new Golf. Will definitely be working with him for any future car purchases. He went above and beyond to earn my business.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Erik Volpert is the best

by candycats on 02/18/2015

I first contacted Erik concerning the lease end for my 2012 Odyssey. From the first phone call he understood perfectly what I was looking for to replace the van. Even though a purchase did not happen, Erik helped me immensely by arranging a hassle-free buy-back of the Odyssey. When I am in a better position to shop for a new car I will certainly come back to Chapman and ask for Erik to help me!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
5 out of 5 starssales Rating

A Very Very Happy Costumer!!

by rigo6 on 02/12/2015

Charlie & Tom, As one of your customers, my wife and I recently purchased a 2015 Honda Pilot SE from Chapman Honda Tucson. We want to thank you both for the assistance you gave us in purchasing the Honda Pilot. We can say that we are greatly satisfied with our new purchase from Chapman Honda. Tom, you are very knowledgeable and have great customer service. Because of you we felt good, confident, and where able to make an educated purchase. This is also the reason we were able to choose the right vehicle for our family's needs. I've always been wary of car salesman, often with good reason, but Tom, you helped to redefine the stereotype. Charlie, you are a great person! You treated us like family. Second thought, you treated us better than our own family. Thank you, you have a big heart! There is no words to express of how we feel. Once again, thank you for allowing us to experience a pleasurable, stress-free time at Chapman Honda. In my past 19 years of buying cars, We have never enjoyed buying a new or used car until we met you. Other salesmen/women need to follow and learn from both of you. I will definitely with no doubt buy again and referral family, friends, and etc. to Chapman Honda Tucson. You two gentlemen are a great asset to Chapman Honda. Thank you Chapman Honda Tucson for having having two employees like Charlie and Tom. We highly appreciated their customer service.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Erik Volpert

by rainbowsmiles on 12/27/2014

Erik took great care of me during my purchase of a near new CRV and was available for questions about all the new technology, really appreciated his help with the purchase

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

Car purchase

by civic_fan1 on 11/08/2014

I recently purchased my Honda Civic at Chapman Honda in Tucson, AZ and had a stress free and overall great experience. My sales agent Erik Volpert was not only helpfull, knowledgeable and very nice but not once did I feel pressured. I got an amazing deal and felt no guilt with my purchase when I left, which is rare when buying a car. Thank You Chapman Honda and Erik Volpert

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Excellent experience

by SteveDell on 08/16/2014

Contrary to the previous reviews, we had a delightful experience. (I read these reviews and was somewhat hesitant to go to the dealer.) However, since we had started with TrueCar.com, hoping to eliminate the dealer hassle, this dealer promised (and delivered) and no hassle experience. IMHO, buying a car shouldn't be more complicated than buying a pair of shoes. Process was straightforward. Costs were identified and discussed. Trade offer was very fair to even generous. We discussed options for both purchase and leasing. A complete and understandable explanation of the leasing options made that the best decision for our current situation. The color and equipment we wanted wasn't in stock but Internet Sales Manager advised us that one was coming in within a few days. We could have added any or none of the "package" options that Chapman normally installs. These are things we would have wanted. When we left the dealership, our sales rep asked if there was anything we needed. I told him I had three other vehicles to evaluate. I told him I'd be back in touch within a few days. That was fine. No pressure. We decided on the CR-V with Leather and without Navigation. He said we'd have it within about 10 days. He kept us up to date with the process of the order and called us to say that the car would be ready later that day, a total of 7 days from first test thru ordering to delivery. Upon delivery, all the high tech stuff was explained. The quick start guide was explained so it would be easy to refer back to as needed. We couldn't be happier.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Love Chapman Service

by tucsondon1 on 08/01/2014

The guys at Chapman make it really easy to keep your car maintained. The renovated waiting area is clean and comfortable.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
1 out of 5 starssales Rating

DO NOT BUY FROM CHAPMAN

by Veronica2014 on 05/07/2014

Horrible customer service. They sold me a car without suspension bolts, then wanted to charge me for the alignment that was damaged due to the suspension bolts missing. Sales person Eric V, makes promises he cannot keep. Sales Manager Akram D is a Bully. He becomes aggressive and can agrue with you for hours then wants to hug you. He also makes promises he will not keep and ignors your calls and emails. General Manager, Neb Y will not return your calls or emails.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
1 out of 5 starssales Rating

DONT BUY HERE

by laurawwnj on 03/25/2014

After waiting a month for my final paperwork, getting a $300 ticket for expired tags....trying several times to get my salesman on the phone, taking my mom down to co sign for me, they now want their truck back so they can "sort out a few things" so there goes my deposit and my transportation!! THEY SUCK

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
2 out of 5 starsservice Rating

Swindled

by mushmouse42 on 11/25/2013

I took my vehicle in to Chapman Honda for a thumping sound coming from the right front of the vehicle. I was told my my service Advisor that replacing the struts and mounts would correct the problem. I paid close to $1000 for the repairs but it did not correct the problem. So far, i have given this dealership two opportunities to correct the problem but it still persists. I was told that the person performing the work on the vehicle is a master mechanic however, his skills are not reflected in the work that he has done on my vehicle. If the problem persists, i will need to pursue legal actions to get the problem resolved.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Not Applicable
1 out of 5 starssales Rating

Bait and Switch

by teens_mom on 08/24/2013

I had a written quote from the internet salesman and still waited hours to finally see the man in the office, who claimed to be honoring the quote but after several calculator moments the numbers didn't match. If I hadn't been buying for my very patient but getting bored teen, I would have walked out. Why do they even have salesmen, only the man in the office determines the price!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
2 out of 5 starssales Rating

"out the door" price? seriously?

by tucson_visitor on 08/09/2013

Tried to buy a used Honda from Chapman yesterday. Sales guy asked if I would pay $10K for the car "out the door." I said does "out the door" include sales tax, license, etc.? and he said "that's what we mean by 'out the door.'" So I agreed, $10K for the car, out the door. He went away and came back with a printed agreement -- for $11.5K! A few "other costs" added on, 15% to be exact. So much for "that's what we mean by out the door?" Needless to say, I was out the door. Shame. I had checkbook in hand, ready to close the deal. One of the sales guys I worked with had been very helpful earlier but unfortunately I got passed to another.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
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