Customer Reviews of AutoNation Honda Chandler
Review type:
Happy customer
Good job
by JC on 07/01/2025updated 07/08/2025Nice and easy, no pressure.Service
by Peterson on 07/07/2025I continue bringing my car here because it’s where I purchased it, but the service experience has been consistently frustrating. Every time I bring it in, I struggle to get in touch with a service advisor. I’m told someone will call me… back, but I never receive a follow-up. To add to that, I’m asked to complete a survey after my visit yet I'm also told to skip it unless I plan to leave a perfect 5-star review, because anything less negatively affects the staff. That completely defeats the purpose of honest feedback. If surveys are only useful when they reflect perfection, how can customers voice real concerns or help the business improve?Awesome Customer Service
by S Kelly John on 07/07/2025Scott Fort and Jake Skaggs were great. Scott got me in on time & he called Jake to come & service my car. Jake came very quick. Scott even introduced me to Jake, I’ve bought my last 4 cars from Earnhardt Toyota & this is the first time I’ve… met the mechanic! They were both professional and very personable. Love my Honda and very impressed with Chandler AutoNation service department!!’😊 Thank you, S. “Kelly” JohnsonHappy customer
by Kevin on 07/02/2025Bri was very helpful and patient with helping me find the right car for me and my budget.Very thankful
by Sumiko on 06/21/2025Wonderful experience so happy with my car. Thank you for helping meHi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Amazingly tolerable experience.
by Mr Scott B on 06/18/2025We visited the AutoNation USA lot, which was recently opened in Chandler Arizona. I had researched the vehicle, took the test drive and proceeded to make the purchase. Each phase of the process was painless and un pressured.We appreciate you taking the time to leave us a response! Drive safe, and we'll see you on the road.
Quick and Easy
by CP on 06/13/2025I want to give a shout out to Paul and his team for helping me and my family find our first family car! It was a great easy process! Thanks again!Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Our Cowboy agent
by Ayelet shvartz on 06/07/2025Very nice people, helpful and not pushy. Very patient with me and my husband. For me our rep made the difference. He knew how to connect to us and to give us a good experience. Also when decided after a day to come and make the deal, all… staff was helpful and did all the papers in a short time. Thank you all!!!Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Bri was a great sales rep!
by Will on 06/08/2025Bri was efficient and helped me find a car fast without waiting hours like other dealerships I will definitely be coming back!Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Thank you Hunter, Jeff & AutoNation!
by Lee on 05/30/2025Hunter was great to work with! He made the process very easy for me, no haggle or stress, and I will look to work with Hunter and autonation for my future car purchases and sales too. Your finance manager, Jeff, was also great to work with.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Good times! Great car! Great people!
by Tuesday Brauer on 05/21/2025I would like to thank Brianna for putting up with me she was great! Austin the sales manager got everything done that I'd asked for and I love my car! Jeff the the Finance manager was described by my husband and Mother as "the most… wholesome man they'd ever met" I thank the whole team for making this happen! 10 stars x 10 more!Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Thank you Hunter!!! 10/10
by Austyns Honda on 05/18/2025Hunter Cox was my sales guy and he is the best at what he does. And the rest of the staff are genuinely good people. Friendly environment, they really want help ypu buy your vehicle as fast as possible while keeping you informed of the… whole process. Also there’s a nice coffee machine.Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
New CRV
by VKTucson on 05/14/2025All the service people were helpful and did their best to get me the best car for me with little hassle.Hello, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Recall Part
by cdoyleaz on 05/07/2025Honda did an excellent job on my recall part. It was done in a timely matter.Hello, it is great to read such wonderful comments about your recent experience with us! Drive safe, and we'll see you on the road.
Best car place is the west, maybe in the world!!!
by BamaPrissy on 05/04/2025I truly loved my experience there! Everyone was so nice and helpful. Buying a car makes me very nervous and their real interaction with us put me at ease. If you need a car this is the place you should go.Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
They are [non-permissible content removed]
by Aaron W on 05/01/2025On Monday, August 11, 2025, around 11:00 AM, I came in for a scheduled oil change appointment for the 50 dollar coupon. During my visit, Alberto persistently tried to upsell additional services such as fluid replacements and a tire… rotation, despite me clearly explaining multiple times that these had already been recently completed—even if it wasn’t reflected in their system. His approach came across as very condescending and dismissive. I ended up waiting nearly three hours for my car to be serviced. During that time, I was informed that my car battery was dead and needed replacement. I immediately raised concerns, explaining that my battery was less than a year old. Despite this, Alberto insisted that the battery was bad, attributing it to Arizona weather. I pointed out that my vehicle is kept in a climate-controlled parking garage and the battery hadn't even been through a summer yet, but my concerns were brushed aside. When I got back into my car, I turned it off and on several times and noticed that the dashboard would not even turn on when I inserted the key in the ignition. I called AAA and waited for an hour in the parking lot. Before AAA even arrived, I tested the car again—and it started without any issues. Once AAA tested the battery, they confirmed it was in perfect condition. It is clear to me that either the battery was intentionally drained or mishandled in an attempt to upsell me a replacement I did not need. I was even shown a diagram falsely indicating my battery had failed. This experience reflects extremely poor business practices, and as a result, I will not be returning. I am also considering taking legal action based on this incident.Routine maintenance
by 2018 Pilot on 04/25/2025Efficient and thoroughHello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Best carsalesmen ever!!
by Kings on 04/21/2025Paul and Jason gave us superior service helping to make our purchase super easy!!Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Experience!
by Sean H. on 04/25/2025Great Experience! I can't stand the whole process of buying car in general, but these guys made it super easy. Thanks!Hi Sean, thank you for your positive review. We're happy to have been of service to you. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Pilot service
by Grueder on 04/23/2025Kyle are service writer did an excellent job as he always does. We were kept informed thru the whole process.We are pleased to hear you had such a positive experience with us, Grueder! Don't hesitate to call us if you ever need anything. Be safe on the road!
Best experience ever!
by Lauren.singe on 04/23/2025Lisa handled some longggg overdue maintenance on two vehicles. I am NOT a car person and this was all new for me to handle myself and she was amazing. She explained everything in detail and gave me options. Love love love her!Hi Lauren, it is great to read such wonderful comments about your recent experience with us! Drive safe, and we'll see you on the road.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
by Ivory Park on 07/09/2025