Lithia Kia of Anchorage
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Customer Reviews of Lithia Kia of Anchorage
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Dealership inventory listings not kept current!
by 9317A on 09/12/2020This was a brief, first time experience with Litha Kia of Anchorage. I found a car listed on Edmonds Listing Service that I was interested to see and possibly purchasing. I also located the same identical car on Lithia's website but the… price was $4,992 more. I made contact with the dealership through the Edmonds posting anyway, thinking the price difference was a price reduction. A sales rep, saying he was the sales manager, contacted me in the morning and, after a brief discussion about the car, offered to send me information about the car I was interested in. I didn't receive any information about the car but received, instead, a general email greeting from the dealership and their finance department explaining what I had to bring to the dealership to apply for financing, but nothing from the salesman and absolutely nothing about the car. I called the sales rep who was polite. The sales rep couldn't even remember which car I spoke to him about earlier in the day. After giving him his dealership's stock number, he looked it up and told me it was sold but he had another car just like the one I called about but the price was $4,992 more than the one listed on Edmonds website. The suspicious part about this is the car photos posted on Edmonds and car photos on the Litha dealership's website are absolutely identical, even down to the very same license plate number but, of course, the price of the one in Lithia’s inventory was $4,992 more than the one listed on Edmonds site. In sales lingo I believe this is known as a 'bait and switch', also ‘A lost leader’. The sale rep didn't even make an effort to find out if a price match could be made for this obvious advertising price ‘error’. This confirmed the 'bait and switch' for me. I recommend to anyone looking for a new or used vehicle from this dealership to not trust what is seen in Lithia’s advertising. It's either in error or a planned advertising deception. Buying a new or used car is stressful enough without having to be concerned about deception and insincerity.Great experience buying at Lithia Kia!
by Carolyn on 01/04/2020I had a great experience buying from Chris Mathis at Lithia Kia. Everyone was friendly and helpful and listened to what I wanted.Best Customer Service
by Mike on 09/11/2019updated 09/17/2019Everyone is very friendly, honestly and best customer service to help you with anything. Communication is the Key! They will always put a smile on your face! happy and Satisfied customers of Lithia Kia of Anchorage! Thank you all for… everything! I love my 2019 Kia Rio Car.Lithia Kia
by Amanda on 02/26/2019updated 03/07/2019I bought my Kia sportage last week. Everyone was so helpful. Thanks Augie and Joshua. I love my car.2013 Nissan Rogue
by magdalenaMcdalton on 11/20/2018Satisfied with the overall purchase. The dealership representatives were very friendly and made the purchase doable. Thank you very much.very statisfying
by MaryJaneIosefo on 10/30/2018Thank you for making ourselves more comfortable and convenient with our decision making with you guys.Exceptional Service
by 1235 on 09/03/2018Recently, I moved to Anchorage and needed to secure a vehicle soon with work already starting and winter soon approaching. Lithia Kia of Anchorage was recommended to me by a friend for their customer service and above and beyond staff. I… stopped by a few used dealerships during my car shopping journey and was served lemon after lemon. I was growing frustrated and disappointed as I needed a car bad to get myself back and forth to work. During my car shopping journey, a friend gave me a lift to Lithia Kia of Anchorage and immediately the car buying experience was different as soon as I walked through those doors and sat down. The staff was friendly, shook my hand, and made me feel valued as a customer. The cars on their lot in addition to the vehicle I test drove were of top quality. There were a lot of options, and I felt like nothing was hidden from me as far as the history of the vehicle or its true condition. Richard went above and beyond to get me financed, and made the process smooth and efficient. Eric, Scott, and the rest of the team that serviced me that day were kind, humorous, and very friendly people. They were knowledge of all aspects of the selling and financing of vehicles and were honest. If you want a reliable car, to be treated fairly, and a team that treats you like family, go to Lithia Kia of Anchorage. They truly brought tears to my eyes and blessed me with a car that I needed for work and getting around in this new town and state. Thank you so much!!!Great deal!
by Mattuhl on 06/11/2018updated 06/22/2018I am very pleased with my purchase from Lithis Kia! The team expedited my sale and offered me the deal that I had previously framed I was able to commit to. What's more, I was provided service and warranty packages at no additional costs.… It was truly a terrific experience!So happy with my 2016 Kia Sorento
by AsiaK18 on 06/13/2018Purchased a 2016 Kia Sorento LX this past weekend and couldnt br more happy with my purchase and (more importantly) the customer service was beyond excellent! Christian, my salesman, exhausted all efforts to find me exactly what I was… looking for and make sure I had an amazing car buying experience from beginning to end. After car shopping all weekend and having so many horrible experiences at other dealerships, I was so happy and relieved to be so well taken care of at Lithia Kia of Anchorage. I would definitely recommend this dealership to anyone looking to buy a car!DON'T BUY FROM [non-permissible content removed]!!
by the1simon on 11/11/2017I would never encourage to buy from this dealership. The truck I bought 6 months ago from them has been in the shop 5 times. It's a LEMON! I took it back to them within a week of buying it to demand repairs and they said they'd only fix… a few. Their service shop took 4 days for 2 repairs, then I had to take it to the Dodge dealership to fix SAFTY items that Lithia Kia of Anchorage wouldn't!! So far I've had to put close to $5,000 dollars into the truck in just repairs. I kept asking them about the transmission and why it shifts so hard, nothing but LIES from them. It's only a matter of time when I'll have to fix that too. If I could give the truck back I would in an instant!!!Do not buy from this dealership!!!
by Mark12345 on 10/16/2017Do not buy from this dealership!!! I bought a 2012 F-150 FX4 for $36,000. I was told that it was a accident free vehicle. 18 months later, I noticed cracks in the front driver quarter panel. I took it a reputable body shop where they… performed a complete inspection of the truck. They discovered that the truck had been involved in a moderate to severe front end collision and that the cracks I noticed were due to a thick layer of bondo. To salvage the equity I already had in the truck, I had it professionally repaired costing nearly $7,000. I am absolutely furious with the situation. I'm currently working with my attorney to file a lawsuit against Lithia Kia of Anchorage. Do not buy from this dealership!!!Awesome job Lithia!
by SRobinson229 on 09/27/2017Loved my new car purchase from Lithia. Keith and Ibraham worked together to get me into vehicle that I love. Thank you both for a job well done!Very good experience!
by Akula55 on 06/22/2017I purchased a used Kia Sorento. The experience with the sales people and in particular, my salesman Aguie, was very good. He was accomodating and very knowledgeable. I could not have asked for a better experience. This also goes for the… service people also. Thank you very much.Sales Service
by Delvinee on 03/03/2017Thank you Jesse and Sam! You made our car buying experience wonderful. Louis thank you for a great job with the financing. This experience was the best we have had buying a vehicle. Jesse and Sam you are rockstars!!!!!!! The Dillingham… FamilySam Faitala and Jeremy are AWESOME
by danpulu on 11/06/2016Sam was beyond professional and accommodating! He listened to what I was looking for and made sure I was comfortable with my vehicle. Also, Jeremy is amazing! He went through the intricacies of the financial portion and dug up an amazing… offer. Everyone here is friendly and jovial! Thank you for everything!Thank you Jesse and Jeremy
by Javablues_AK on 11/04/2016After car shopping for 2 days with a friend in Anchorage we were exhausted and about to give up until we arrived at Lithia Kia. Jesse went out of his way to help her get the car she wanted even taking us to compare deals at other… dealerships. His honest, do anything to help you find the right fit was a blessing. I was so impressed with his customer service that 2 weeks later I called Jesse and asked him to help me. Never did he give the impression that I was taking up his time or not interested because I wasn't a big ticket item. The financial officer Jeremy worked hard to get the deal that matched my needs. I now have a 2015 RAV 4, with only 32,000 miles, good gas milage, and the right fit for an active outdoor life style. Thanks to all the employees at Lithia Kia for taking the time to check on me during my visit. Jesse followed up with both of us to check and see if we are still happy with our vehicle. I can honestly say I received the best customer service and price at Anchorage Lithia Kia.Chris and Lithia are the best
by Alyeskabev on 08/27/2016Chris and the rest of the are great. Not only do they treat you like family, they treat you with respect. I would send my kids to buy from them. Just drove home with 2nd Sportage.Excellent service
by Citynative80 on 08/17/2016I recommend buying from them, great teamGood Place Great Team
by 907StevieG on 07/02/2016I worked with Ed Shuman, and he is the man! Got me a great value on an awesome new car, abd the Lithia Team treated me like family. Hands down I have never had a better experience buying a vehicle! Thanks Ed and Lithia Kia!Great people. Great service
by AndyKras85 on 06/18/2016Eric Lee Jeremy and Richard are the bestBest car buying experience
by salemsdesign on 06/10/2016Lithia Kia was great from the beginning to end, Kevin Beutler was a fantastic sales person, no pressure, worked with me to find a price I could agree on, and even the finance guys were great to work with. I definitely recommend this… dealership.
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