Steven Kia
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Customer Reviews of Steven Kia
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14 reviews
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Illegal and Unethical Practices
by DMead on 11/17/2023They are unethical. Simple as that. ROBERT SALISBURY the salesman wants to fast talk you and bully you into the purchase as fast as possible, so you don't find out that they are scamming you. His partner in crime ANDREW BROWN, the… finance manager, is equally unethical. I did everything virtually which was easy, but that is how they get things past you. When verbally giving me the payment options they added in 1.) interior warranty 2) extended warranty and 3) gap insurance. They did not tell me those were included, and I am not a math whiz so I didn't know the monthly payment included them. I was not offered any of those additional products, nor explained what they were. I actually found out after I signed the paperwork because I wondered why they didn't try to sell me the extras. SAMANTHA FLYNN WAS VERY KIND (kudos to you for being the only kind one at this place) when I called the next morning wanting to review the cost. She said they could get the loan paperwork back from the bank and redo it so they can get the additional $5,000 I was paying off. The next day I had to call and I spoke with Andrew who could not answer when I asked him "why was I not offered these products and explained what they are?" He kept blaming me, telling me that I agreed to the monthly payment. As I mentioned before, I don't know if anyone can do that math in their head to realize they added more money to my car making my payment higher. My parents had to call them, I am 30 years old.... My parents had to speak with the GM Matt to get this sorted out. That's sad. Even then, Matt was rude and belittling to my mother. Shame on you, Mr. GM. At this point, they just need to fix their mistake and be done with it. There are no more excuses that should be made, YOU ARE MAKING THINGS WORSE! They were so worried about their customer service score and gave me a "cheat sheet" for the survey. How about instead of a cheat sheet, you actually provide amazing customer service and not be slimy? This is why car salesmen have a bad reputation. Good for you for fitting the mold. *Now, what are you going to do to make this better? *Purchased Used Auto
by Damon Zirk on 09/04/2020We had a 1st class experience with Steven Kia. Our Salesperson, Sales Manager, and Financial Manager were all friendly and helped get the deal on the car we liked. We drove off extremely happy with a tank full of gas! I would recommend them… if you are in the Harrisonburg area looking for a new or used auto.pleasant and very easy
by charlene h on 02/03/2020went in for a test drive and left with a brand new kia just a few hours later. jamie was knowledgable and very helpful.Best car buying experience, *EVER*
by dunkyde on 03/31/2019Max, sales rep, and Thomas, sales manager, made this my best car buying experience *EVER*Steven Kia Bought Mine w/o Me Buying Theirs
by Gearman on 08/18/2018I posted my clean used car for sale on line. Steven Kia contacted me and made me an offer. When I visited the dealership in person, they were super polite, efficient, and they paid me a fair price for my car. Steven Kia did not pressure me… to buy one of their vehicles.Excellent Service
by MnMomma0003 on 02/21/2018Love my 2018 Kia. Geoff, the salesman and the whole sales team were excellent and worked very hard to get me in my new car and worked hard to get me a comfortable payment.Great experience
by KristinaP on 01/16/2018Geoff was great. He took the time to show me 3 different cars, never felt rushed or pressured. I love my new Kia!Amazing experience!! Highly recommend!
by Reviews on 12/21/2017Ricardo Raymond and Ahmed Saleh and the rest of the crew did a fanstastic job communicating and going way above and beyond to give us the best customer service possible! It was a great experience and we would highly recommend you check… them out when considering your next vehicle purchase!Affordable prices
by AdamsLauren on 10/30/2017updated 11/29/2017I like that they don't do price haggling there. What you see is what you get. The whole process was straight to the point. That saved me alot of time, considering I work alot of hours. I got the price I wanted and got my payments down to… what I could afford each month. My salesman was really easy to work with and understood my situation.Lovely Experience
by Randy_Butler on 11/10/2017I had a lovely experience with Christian as my sales guy. He was incredibly helpful and friendly. They didn't call me 100x times after my initial test drive. They offered awesome financing and were able to beat what my own bank offered me.… I would recommend them 100%Internet Sales
by thorton on 11/02/2017Excellent dealership! They went out of their way to take care of my needs, all the way up to delivering the vehicle 250 miles away! Will definitely shop here again!Great experience!
by Rshowalter on 10/20/2017Jake and crew were amazing. They helped my wife get a 2017 Sorento lease payment that was less than her Optima. Great job!Throw Caution to the wind before buying here
by rrmrogers84 on 05/13/2017I drove 2 hours, while sick, after speaking to this dealerships finance mgr. before I left my home. I explained to him that I didn't want to waste their time as well as mine and that before making the long trip, I'd like to see if they… could please first see if they could possibly get me financed before taking such a long drive, while being sick. I explained my situation of not being approved from other places, no down payment and low credit score, because of trying to help my son when he took care of me after a coma. While talking to the finance mgr., I explained to him, that, I knew why at this time I was not able to get anything new or used, from other dealerships, I was basically told to make the long drive and that because of where they were located(Harrisonburg, Va. located around 3 college campuses) and that their dealerships were needing used vehicles and I was told to make the drive, believing that they could help me get something new or used. was asked to do an app. but that it'd be best to make the drive and do the finance app. in front of them with the anticipation of needing questions to be answered, from both sides and for me to not worry and that basically they were different and the drive would be worth it. So I thought that I truly was being told that they cared and would do anything to help me. I took the 2 hour drive, after talking to them that I was trying to find a little truck (Colorado), or anything with a tow hitch. When I arrived there, I never even met the finance mgr. as I believed I would, I was being shown new vehicles and their push was to get me into something new by trading my car. Whenever I even asked about used, a used gray Colorado or used red Tacoma, that I saw on their lot, I was told No. I explained that by trying to get either one, I would just keep my car, if they could help me just do that. Anything that was used that I asked about, I then felt like they're not listening to anything I asked about, because I needed something with rebates to get out of my car. I again said that no, I'd like to please see if they help, without my trade, but that I'd like to get in two used trucks which I really liked, after being told no again by the salesman, I knew it was a wasted trip by then. I never met the finance mgr. and found out this morning a day after, that the person whom I thought was the finance mgr. was their sales mgr. I asked this place again this morning to please see if they could get me into the Colorado or Tacoma with no money down I was told on the phone by their sales mgr. this morning, he'd try to see and would call me back by their close of business. I called their place back again, this morning, and was transferred to the sales person instead of the sales mgr. I asked for and again, felt a cold shoulder from them. Guess I should've gotten what I was told, before I left the house, in writing plus ask for gas money as well no matter if they could help me or not. I'm still waiting for a call, that I'm sure I'll never get. Please, go with your gut, DO NOT, make a long journey to this dealership, especially after believing, over the phone, that they did care. I believed truly that they could help anyone, no matter their situation and you're told basically to pay no mind of what other dealerships have said, but to take the drive, because you truly believed they were different and did care.CPO 2011 Optima Hybrid
by Mbates23233 on 02/04/2014updated 07/02/2025Purchased a CPO Optima Hybrid from Ahmad at Steven KIA in February 2014. Traveled from Fort Lee to Harrisonburg to make this purchase based on Ahmad’s service before the sale including sending me "un-enhanced" pictures and verifying what… service was done to prepare the vehicle for sale. Ahmad ensured the vehicle was fully serviced, detailed and ready for my test drive. Extra kudos for him turning on the heat, heated seats and heated steering wheel—made for a very warm welcome! Steven KIA is a small dealership with few staff members despite the volume they sell. I would have appreciated reviewing the numbers of my deal (trade, specifically) before sitting down with the finance manager and having my credit pulled. I expressed to Ahmad that I wanted to complete this step first but that didn’t happen. In the end, I got the deal I was looking for, so no harm no foul. Had I not purchased the car due to unfavorable terms/ trade in, etc. I would have an unwanted inquiry on my credit report. After the numbers were worked out—and we both compromised (them more than me)—the rest of the process was painless. Dealer offered additional services but was not pushy. Ahmad spent time with me to explain the various features and pair my phone/ set up my navigation system but vehicle was only delivered with half a tank of gas. Based on Ahmad/ Dealer’s excellent customer service, quality of product and lower-than-usual processing fee, Steven KIA will be at the top of my list for future KIA purchases and services.
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