Mercedes-Benz of Houston North

by Sales review on 01/15/2024

I worked with I interacted with Mr Vernon Gatlin during my visit to the dealership. His work was efficient and he did a stellar job. I would recommend him to others who need your service. Great job.

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by mikesmith on 12/08/2023

Ahmed was my service advisor. he was extremely knowledgeable and helpful.

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by GwenCox on 12/01/2023

The experience is always great. I had a bulb replaced in my headlight...I didn't know that it took to replace it but, when the service writer explained the process, I was shocked. But overall, the service was quick. I was satisfied.

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by Kboogie on 11/26/2023

I had an exceptional experience dealing with Mercedes of Houston North. Vern was delight to work with and if I ever find a need for another vehicle in there inventory I wouldn’t hesitate to call him again!

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by Incision on 11/22/2023

Bought a Mercedes Sprinter Van. Low mileage. Dealer inspection was flawless. Having bought Mercedes on several occasions in the past, we were confident we would be treated in an honorable way, and that the dealership would have integrity. They agreed to make several repairs that were obvious issues at the time of the sales agreement. Per schedule we brought it back for those repairs. It has been almost a month now and they have not even given us an update despite almost daily requests. We still have no idea when to expect to get the vehicle back. I have a strong feeling the problem isn’t Mercedes the corporation it is this particular dealership which happens to be a nationwide company.

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by DJ_DAN_B on 11/01/2023

Recently, I have had an extremely disappointing experience with the Mercedes-Benz dealership when I took my car in for repair. I must say, this encounter has left a bitter taste in my mouth, and I feel compelled to share my experience in the hope that it might help others avoid a similar situation. First and foremost, the issues began with the constant need for repairs on my vehicle. It felt like a never-ending cycle of problems, and my expectations for the quality of service from a reputable brand like Mercedes-Benz were not met. The lack of reliability in their vehicles was a major concern. Furthermore, communication with the dealership was a significant issue. I sent an email outlining my grievances and received no direct response. Instead, I was met with a frustrating phone call from an employee in the Service and Repair department who repeated the same explanations about the necessary repairs and emphasized the absence of a warranty. This lack of response and the redundancy of the conversation was immensely frustrated They charged us $13,000 dollars plus and still not fixed the check engine light, and they want $10,000 more to fix it, with no guarantee the problem will be solved. Despite our clear request for a resolution, we received neither a satisfactory response nor a definitive course of action. We simply sought either a refund for the incorrect repairs, which were the result of a faulty diagnosis, or for the dealership to rectify our car to its initial intended condition. This reasonable request seemed to fall on deaf ears. The toll this ordeal has taken on my family cannot be overstated. As the caregiver to my husband, who is already dealing with health issues, this situation has only added to the stress and negatively impacted his peace of mind and overall well-being. In light of these unfortunate circumstances, we had no choice but to insist on written communication exclusively. We requested an end to verbal agreements and verbal information, with the stipulation that all future communications from the dealership must be in written form. In conclusion, my experience with the Mercedes-Benz dealership was nothing short of a nightmare. The constant need for repairs, poor communication, and the lack of resolution have left me deeply dissatisfied. I hope that by sharing this review, others may be spared the frustration and disappointment that my family and I have endured in dealing with this dealership. After This Review, we are going to submit our case to BBB,x and then start with a media campaign.

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by Sleepertrk on 10/24/2023

Jaja Anele was the most Hard Working, Intelligent; Understanding and Caring Sales Associate I had ever come across. Jaja not only listened to my concerns, but he above and beyond anyone could ever ask for in a sales associate.

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by Isbel Perez on 10/17/2023

Friendly and nice

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by Pluto19 on 10/06/2023

I purchased a used 2019 Lexus ES350. Given that the dealership was a Mercdedes dealership, one would think you would get above average customer service. My car had a very obvious dent which was not there when we initially inspected the car before purchase. Then, after driving the car for several days, I had to bring the car back because the car was shaking if I brake while driving 60mph, which should not be happening, since the car was 'certified' by the dealership. The sales lady said she will speak to the used car manager if they will pay to replace the brakes, and, if they are willing to buy back the car. This discussion with the sales lady was on a Friday afternoon. And I am writing this feedback exactly a week from last Friday, and still have not heard back from her, even after sending a follow up email to her a couple of days ago, on Wednesday. Not happy with the car and how they were able to 'certify' it, and not happy with the customer service at all. After the car is sold, they basically disappeared on customer service.

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by Ernest B. on 09/11/2023

If I could give zero I would. I don't think I have enough characters allotted to fully express the disappointment I have dealing with this company when taking in my car for a simple overhead console repair and oil change. Not only did it take over a month to get my car back but when we did get it back it was filthy with oil stained finger prints all inside. The first rental they gave us had a huge crack in the field of vision and I was told that was all they had. It was nothing to do with cosmetics it was the simple fact that driving it everyday was dangerous because of the blurriness and distorted images you had to see through while driving. It wasn't until I got a manager involved , which that was an act of congress, that I finally got a new one 3 weeks later. I had to call just about every other day to nudge someone every step of the way until my car was done. Then no attempts were made to make it right I basically had to ask for at least the oil change to be compensated. In my opinion this should be unacceptable for a "luxury" car service. I should not have had to pay a dime and I feel like they should have compensated further. At the VERY least detailed my car and take all the finger prints off! Terrible terrible nightmare of an experience and I pray I never need to take my car in again. I may just drive an hour away to the next mercedes dealership and just take my chances there. I suggest anyone do the same!

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by JenniferL on 09/11/2023

I took my car in for service at Mercedes-Benz North Houston and my experience was top notch. I was greeted pleasantly and promptly as soon as I arrived. All of the staff was extremely professional and accommodating to me while I waited. They didn’t try to upsell me constantly and there were drinks and snacks available to me if I needed something. The service was quick and I was on my way in a clean car.

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by Pedro Dimas on 09/07/2023

It was a pleasure to be serviced by Mr Carlos. Trevino he is a professional.what is this

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by Shahin on 09/06/2023

I have always wanted to own a Mercedes-Benz and I had my eyes set on E53AMG. I found one at MB of North Houston and they were quick in responding to my inquiries and arranging for me to go see the car and have a test drive. Kamran was the sales agent that I worked with and he was very pleasant and answered all my questions. He wasn't pushy like my previous experiences with sales people so I felt comfortable making my decision. They were fair in the negotiations and the trade in and I was happy with the deal I got. I love my new car and feel that I made the right decision.

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by Bustena on 09/04/2023

Well qualified professional service advisors and certified technicians make this great team work on customers vehicles with care and timely delivery.

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