Mercedes-Benz of Houston North

Recently, I have had an extremely disappointing experience with the Mercedes-Benz dealership when I took my car in for repair. I must say, this encounter has left a bitter taste in my mouth, and I feel compelled to share my experience in the hope that it might help others avoid a similar situation. First and foremost, the issues began with the constant need for repairs on my vehicle. It felt like a never-ending cycle of problems, and my expectations for the quality of service from a reputable brand like Mercedes-Benz were not met. The lack of reliability in their vehicles was a major concern. Furthermore, communication with the dealership was a significant issue. I sent an email outlining my grievances and received no direct response. Instead, I was met with a frustrating phone call from an employee in the Service and Repair department who repeated the same explanations about the necessary repairs and emphasized the absence of a warranty. This lack of response and the redundancy of the conversation was immensely frustrated They charged us $13,000 dollars plus and still not fixed the check engine light, and they want $10,000 more to fix it, with no guarantee the problem will be solved. Despite our clear request for a resolution, we received neither a satisfactory response nor a definitive course of action. We simply sought either a refund for the incorrect repairs, which were the result of a faulty diagnosis, or for the dealership to rectify our car to its initial intended condition. This reasonable request seemed to fall on deaf ears. The toll this ordeal has taken on my family cannot be overstated. As the caregiver to my husband, who is already dealing with health issues, this situation has only added to the stress and negatively impacted his peace of mind and overall well-being. In light of these unfortunate circumstances, we had no choice but to insist on written communication exclusively. We requested an end to verbal agreements and verbal information, with the stipulation that all future communications from the dealership must be in written form. In conclusion, my experience with the Mercedes-Benz dealership was nothing short of a nightmare. The constant need for repairs, poor communication, and the lack of resolution have left me deeply dissatisfied. I hope that by sharing this review, others may be spared the frustration and disappointment that my family and I have endured in dealing with this dealership. After This Review, we are going to submit our case to BBB,x and then start with a media campaign.