Sir Walter Chevrolet
Customer Reviews of Sir Walter Chevrolet
Chuck Urwin
byon 04/25/2023
Just showed up at the last minute. Michael Penick was great! Easy in, easy out! Pretty darn good!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
BRAKE REPAIR
byon 02/20/2024
I had my front brakes on our 2023 Traverse replaced ($600+) because there was a metal to metal grinding noise and saw that there was some grooving starting on one of the rotors. I paid ($30) to have the rear breaks inspected during the same visit. I received a video from the technician detailing that the front brake calipers were at 6mm and the rear calipers were at 8mm and all looked good with them. The next day a more severe (then what was heard from the front brakes) grinding noise started in the rear brakes. We don't live in NC but were here for a family medical emergency. Unfortunately, we cannot return to this dealership to address our concern with the technicians inspection because we have returned home.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Sir Walter Chevrolet
byon 02/15/2024
They have a new vehicle photo machine and now charge $165.99 for diagnostics. It used to be if you did the repair that charge was removed. Now it stays.Very, VEry, VERY expensive repair adder.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Chuck Urwin
byon 04/25/2023
Just showed up at the last minute. Michael Penick was great! Easy in, easy out! Pretty darn good!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Bad experience
byon 03/03/2023
Made an appointment but Sir Walter didn’t look at my car for an additional 8 days, then charged me the diagnostic charge of $165, plus $20 for “fees” plus tax for a total of $200 - and they didn’t even get a complete diagnosis “without taking the car apart”. I will go out of my way to NOT recommend Sir Walter Chevrolet.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Odd Issue with My Equinox
byon 06/08/2022
Michael and team were great at resolving yet another odd issue with my vehicle. He was also concerned with my time spent at the dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change
byon 01/11/2021
Friendly and quick service. Nice waiting area.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Why go any where else!
byon 08/15/2018
I have been servicing all my vehicles At Sir Walter Chevrolet for the last few years. I have never been disappointed and they have always taken care of me. They always go the extra mile to make sure I have been taken care of. I would recommend them to everyone.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sales Dept is exceptional but the Service dept is one horrible experience
byon 03/21/2018
We purchased our GMC Acadia from this dealership a year ago. We took it to get service Oil Change and Rotate tires. They put the lug nuts on too tight and warped my rotors. So I had to take it back to complain. They took a half of day to do a job that was maybe an hours worth of work. The next time I brought it back the steering was making a whining noise and it was leaking freon. I had to send them a picture of where for them to be able to diagnose it. They fixed the tank that they said was leaking but then charges me $130 diagnostic fee for them to look at the steering. They are in the same area and when speaking to Service Manager he stated it was because they found nothing wrong with the steering and they have to pay their technicians. So why am I not the one that was paid for the $130 fee on the leaking freon? Don't even waste your time, they will just say nothing is wrong even when the car is still under warranty and charge you for looking at it. I would not recommend taking your Chevy to this dealership. They only want to make money not take care of their customer or their customers experience. Please choose another one like Hendrick. That is where I had to make my appointment to get the steering fixed.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Quick and friendly service
byon 02/29/2016
Came in for an oil change on a used vehicle I had bought recently. All the staff were very friendly. Only small gripes are that I had to wait a little longer than I was originally told (but that happens) and it did seem like everyone was just "going through the motions" to get folks in and out. Efficient, but could have been slightly more friendly. No real complaints though!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
My 'Bu!
byon 02/17/2016
My salesman, Joe McKenna, was just extraordinary in every sense of the word. He, from the onset, even BEFORE meeting me, was absolutely confident that he could get me into what for me, is my "dream vehicle," the 2016 Chevy Malibu. At one point during the process, it appeared as if the purchase was going to fall through and not happen. Mr. McKenna went and consulted with his managers and came back with financial terms that were completely acceptable. Mr. McKenna was/is so personable and really understood how important it was to get me into that car. He NEVER came off as a mere "salesman." Mr. McKenna became an active partner in my quest to buy an excellent, reliable vehicle. I am very, very grateful. Please, tell him thank you again, for me.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Our new truck
byon 02/16/2016
Jason Cassle was great to work with on our new purchase. Came in found what we wanted and walked out satisfied customers. Financing process was a breeze, no strong arm tactics used or unrealistic APR.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2015 Silverado 2500 HD
byon 02/09/2016
Courteous, friendly, efficient staff. Timely repair kept me on schedule. Couldn't ask for a better sales or service experience. Customer for life here.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Outstanding Dealership
byon 12/19/2015
Outstanding dealership!!! Everyone in sales, service and parts were very helpful and courteous to help make a dream come true on the purchase of our new C7 Corvette. Sincerely, Ron and BJ LaScala
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Awesome Service
byon 12/02/2015
Jason was extremely helpful. He, along with, Jose (I believe was his name), made my car buying process quick and easy. I will definitely be recommending sir Walter to anyone I know looking to make a purchase. Awesome service!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
FEMALES BEWARE
byon 11/19/2015
after sending credit card info to secure a car as I was 3 hours away from the dealership they sold the car from under me. when talking to mr bull he was very belittling. told me that he had a client there that had not paid any money but being that he had not run the card then he was going to sell. I honestly feel being a mother of 3 trying my best to get there and sign he took advantage. he treated me horribly on the phone and actually hung up on me when I was asking questions. I have felt so obliged to write a review but feel this would not have happened to "a husband".
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Easy, Hassle free experience
byon 10/22/2015
I had a easy hassle free experience there, my sales associate was awesome. Very friendly and listened to what I wanted and never tried to talk me into anything I did not want.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
2016 Corvette ZO6
byon 10/16/2015
Staff was helpful not pushy and made me feel like they wanted my business!! Was not sure what to expect since it was my first time there, but they well executed my exceptions!!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
2015 equinox
byon 06/07/2015
The sales team worked with me to get the best price for the car. They were very friendly and along with financing, made me feel like I was getting the best deal.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
H. Cronin Review - Don Philips and Tony Hughes
byon 06/02/2015
Don Philips and Tony Hughes were really great to work with. They made the process pretty seamless. I really feel like we got the best deal we could afford. Thank you to both of them for their hard work. We sent my brother-in-law there the next day and he bought a car from Don as well.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service and care at Sir Walter Chevy
byon 05/20/2015
I ran over something and had a leak in my tire. My awesome Traverse actually told me I was losing air thankfully, because I was on a headed out for a road trip and could have been stranded. I was treated so well as I waited for service. I was well informed of the issue, the waiting time, and the cost. As I waited I was treated so politely by everyone I can in contact with at Sir Walter Chevrolet. I was even given a snack and a soda! I call that great customer service! I was on my road trip in what seemed like no time at all, and have had no problems since! I am so glad I chose a dealership that truly cares about their customers! I will ALWAYS buy from Sir Walter Chevrolet in the future!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
The absolute best car buying experience ever!
byon 04/24/2015
The entire team at Sir Walter was amazing. My salesman Jon was the absolute best. He listened with the intent to help, he went above & beyond, when he didn't have an answer he made sure to get one. Best of all he was honest throughout the entire sale. Not only would I recommend Sir Walter Chevrolet to everyone that I know, I will be a lifetime purchaser with them as well. Thank you so much!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sir Walter Chevrolet is a family-owned and operated dealership spanning four generations. We have called Raleigh home since 1928 (yes, nearly a Century!). In fact, Sir Walter Chevrolet was the very first Chevrolet dealership in Raleigh when we opened our doors in the Sir Walter Fire District on October 1st, 1928 (above, left). We moved to our current location at 8501 Glenwood Avenue in 1997 after spending 69 years in the heart of downtown Raleigh, an effort aimed at giving us the ability to serve more customers in the greater Raleigh community. We recently remodeled this facility to accommodate a 21st-century buying experience, including a state-of-the-art showroom and a completely upgraded waiting area for our service customers. Our long-time dedication to the Raleigh community as well as our commitment to our employees, customers, and innovation have all contributed to helping us maintain a healthy business for 87 years. Thank you for your support!
1 Comments