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Sir Walter Chevrolet

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Sir Walter Chevrolet
8501 Glenwood Ave, Raleigh, NC 27612 (map)
Today 9:00 AM - 8:00 PM
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Service Rating
3 out of 5 stars (14)
Recommend:
Yes (2) No (3)
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Dealership Service Review

2 out of 5 starsservice Rating
BRAKE REPAIR
Written by 2023Travers on 02/20/2024
I had my front brakes on our 2023 Traverse replaced ($600+) because there was a metal to metal grinding noise and saw that there was some grooving starting on one of the rotors. I paid ($30) to have the rear breaks inspected during the same visit. I received a video from the technician detailing that the front brake calipers were at 6mm and the rear calipers were at 8mm and all looked good with them. The next day a more severe (then what was heard from the front brakes) grinding noise started in the rear brakes. We don't live in NC but were here for a family medical emergency. Unfortunately, we cannot return to this dealership to address our concern with the technicians inspection because we have returned home.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
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Presley Palmer on 02/22/2024
Dealer Response
We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (919) 787-3700 when you have a chance. Thank you, and we look forward to hearing from you.
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