Silko Honda

by Bethany on 06/13/2020

I could tell from walking in that this is a place where people are treated right. As a single older woman who had not bought a vehicle on my own since the mid-1970s(!), I was nervous approaching this whole process, especially in the COVID-19 era, when I didn't feel I could impose upon a friend to go with me. Silko Honda--and Heath, the salesman I dealt with, made the buying and financing process painless, and I could not be happier, either with the experience or with my luxurious new Ridgeline.

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by Jeff Walker on 01/29/2020

Top notch Customer Service and Sales team! I just bought a used vehicle there that I found online. They were very quick to respond when I submitted my initial inquiry, offered very little pressure to buy, yet were very quick to call, text or email back during the buying process- I had a ton of questions!- and each time I went in, I was greeted immediately with smiles all around. On top of that, Hansen, my Sales person, was very knowledgeable, patient and did everything he could to make my car buying experience amazing! In fact, this review would be five stars due solely to his help if not for the rudeness and unprofessional behavior I experienced from one of their Finance guys. Thankfully, Hansen (And all the other pleasant employees there (In this case, one bad apple did NOT spoil the bunch!) pulled through for me anyway and made an unpleasant employee unimportant to my buying experience! Thanks, Hansen B and the rest of the Silko Team! I would absolutely do business here again!

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by Xxxhonda on 07/24/2018

Would not recommend this place to anyone. I’ve wanted a Honda for so long because I know they are reliable and will last a long time but I would not choose to purchase from this dealership. After discussing a car for over an hour I walked out of there with a purchase agreement that I asked multiple times if it was a purchase agreement and was continuously told no it was just preliminary. Later to find out it was not. Then when trying to get my deposit back they refused and were outright rude. If anyone does go here be cautious.

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by Bostoncarbuyer on 01/28/2018

Silko did not honor their pre-negotiated internet car prices. It is a complete bait and switch. My sister and I each wanted to buy a crv. We had emailed Darnell back and forth and agreed on a price for both cars. We went in on Sunday and spent 3hours there, test driving the cars we wanted to buy. When it was time to write up the papers the business manager, Chris came to me with diifferent prices from what we had already agreed upon. I had negotiated once via email. I did not want to do it again. I showed the business manager the email chain of the car negotiation. He would not honor it. I am incredibly embarrassed. What a waste of my and my sister's time. I had convinced my sister to go to this dealership because I thought they were very up front with their pricing and it would be a smooth car buying process. I would never recommend anyone to go here.

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by DanBrown53 on 11/18/2017

Did lots of research, prices were honest and decent. Salesman(Jayson) was friendly and knowledgeable, and didn't pressure me in any way. Even when I was leaving after the first day looking, no pressure phone calls. I did receive 1 email and finished the deal via email. NO GAMES!! Placed application via internet and picked up the car 2 days later. Even during the dreaded signing and finance phase...ZERO pressure to up-sell. Great experience. would highly recommend Silko Honda.

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by HondaLovah on 09/14/2017

Purchased my 3rd vehicle from Silko, and the experience was nothing short of perfect. I will never go anywhere else, and I always send my friends and family there to look for cars.

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by TheBadger on 08/05/2017

In my search for a new CR-V, I visited every Honda dealership in Eastern Mass, either by phone or in person. Silko stood out. They didn't start off as the cheapest option, but in negotiations subsequent to my visit, they never reneged on a price they had put forth, and they ended up getting to be the best price. When I went for the purchase, they honored the price they had suggested. That was not the case with Kellys, Herb Chambers, or Honda Gallery (all of whom backed away from pricing they had suggested - Kellys even reneged on written quotes). Silko was true to their word, didn't try to slip any numbers past me, had the best service package (lifetime powertrain warranty on top of manufacturer warranty!!!), and Mike the salesguy put a ton of time working with us, showing us features of the car that no other dealership seemed aware of, and gave helpful tips in the sales process. I know he is out for him, but he did a good job of making me feel like he respected us...that was a novel experience in 2 months of car shopping! He even picked me up from the commuter rail so I could come buy the car when I didn't have a ride to get out to Raynham. Even day of purchase, I had limited time to work with, and their entire team made me felt like honoring my time constraints was a priority. I deeply appreciated their efforts. I'll be curious to see how their service goes. The only thing that gave me pause was that their pricing for wheel locks were literally twice as much as every other dealership...but since I dealt only in my out-the-door price including wheel locks, and they beat or matched all other offers I had found, it was a moot point. But I wonder how that will translate to the economics of getting serviced there. We shall see.

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by Sundrop on 06/08/2017

Purchased a used Cr v it is two tone they told me there was nothing wrong but offered to replace at cost...m. Sherman stated most people don't notice Dent and plastic broken looks like someone backed into it before left promised to repair still broken but they assured me they fixed it Gas tank was suppose to be full I'm lucky I made it to a gas station Car was supposedly detailed left with makeup and dirt took three cleanings As for the vp/owner doesn't listen to customers makes assumptions and judges you Left me sitting in dealership for over 6 hours when I was promised no more than an hour and a half

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by Jazzman0718 on 05/19/2017

I shopped around for a new hatchback and got down to the Titanium level Ford Focus and Honda's "reboot" of the civic hatchback. At the end of the day, Ford is mediocre unless you upgrade to the ST and your daily driving routine agrees with a stick shift. The new Civic hatch wins on cubic space, fuel economy and horsepower. Not to mention, Honda devised some wizardry to make a continuously variable transmission not "weird" as so often described. (The cool kids call it "rubber band-y") It's awesome enough to try and there's ZERO lag when you want to rock that accelerated lane change. After I shredded my rotors like a fool on my gorgeous 2011 Accord, I had Silko service it for me and I believe they were fair on the price and spectacular on the customer service. When I stopped in to see what they could do on the civic hatch, I received the same treatment. They worked with me on my trade-in and I was fine with what I wound up paying. I thoroughly enjoyed my conversations with young Javani Rivera and I recommend you ask for him when you stop in. He'll find a great deal for you. I'm looking forward to getting every other oil change for FREE at Silko. I know they'll take good care of my new, sweet ride.

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by smartshopper21 on 08/09/2014

After doing my research on this website I contacted the dealer for an equote and it was actually lower than the suggested price I should pay. I was very pleased when I went to the dealership nothing changed, they honored the price they quoted no strings attached. I had to haggle a little bit for my trade-in value but overall the experience was honest and straightforward. The best part was the finance manager was able to get me a much lower rate if I purchased the gap insurance. when he explained how it actually paid for itself if I took the lower rate. I was very happy with this. I would rather pay a much lower rate and have insurance coverage then a higher rate and get nothing for it, he was awesome how could I not choose the lower rate it was a much better deal with the insurance! Thank you Shaun S and Jim V you guys are the best.

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by 3CCkids on 06/06/2014

Although we enjoyed working with our sales person, the positives stop there. <br> <br> We visited Silko to discuss purchasing a Honda Odyssey. We agreed on a price with Craig, our sales person, and were surprised when he indicated that we could drive the car home the same day. We questioned the fact that the car would not be registered or insured. Craig eased our concerns and explained that we would just need to contact our insurance company in the morning (which my husband did), and that we had 7 days in which to register the car since we were transferring the plates. He told us that we would meet at a police station to have our VIN check done, and then a Silko rep would go to the registry to register the car within the allowed 7 days. We were thrilled to drive our new 2012 Odyssey home on April 6th. <br> <br> On April 9th, I still had not heard anything regarding a time to meet for the VIN check, so I contacted Silko. I was told by the receptionist that she "couldn't find anyone" and she asked me to leave a message. I gave my name and phone number and requested a call back. <br> <br> I was out of town on April 10th, and still had not heard back from anyone from Silko. <br> <br> On April 11th, knowing that my car needed to be registered in 7 days (which was Sunday), I called again and left another message. Craig called me back. He told me that he couldn't find a RI police station that does VIN checks on Fridays. While on the phone with him, I did a quick search and found that the East Providence police station does VIN checks on Fridays. He told me that he would send a runner to meet me in one hour. I was at the police station one hour later, and waited 45 minutes before the runner arrived. The VIN check was completed. I expressed my concern that the car needed to be registered today, and the runner said he did not know anything about that. When I returned to my office, I called and spoke to a salesperson. I asked about my registration and also inquired about my XM radio free trial. He said he would look into the registration, and told me how to find my radio ID on my radio. I told him I would get that and call back. I called back 10 minutes later and left a message with the radio ID and requested that I be called back for both the XM and the registration issue. I never received a call back that day. <br> <br> I continued to drive my car, knowing that I had until Sunday to get it registered, and figuring that someone must have registered my car on Friday afternoon. On Monday morning, I called Silko to make sure that my car was, in fact, registered. I did not hear back, so I called again Monday afternoon. Each time I called, I was told that the person answering the phone "could not find anyone". I never heard back from anyone at Silko on Monday. <br> <br> On Tuesday, I called Silko again. I left a message, because the person who answered the phone told me, once again, that she "could not find anyone". I never heard back from anyone at Silko on Tuesday. <br> <br> On Wednesday, I called Silko again and refused to hang up until someone would speak to me regarding my car registration. A sales person finally got on the phone with me. He told me to hold while he checked on my registration. He then got back on the phone and said, "No, your car has not yet been registered." I was absolutely flabbergasted! I asked how that could be possible, because it should have been registered by Sunday. While on the phone, a co-worker showed me information that she had pulled up on her computer…RI plate transfers, on cars purchased in another state, as was our case, need to be registered within 72 hours! This means that we were 1.) given completely inaccurate information regarding the time frame for registering a car and 2.) had been driving an unregistered vehicle for 7 days! I was shocked. I asked how this could have happened. The sales person informed me that maybe someone had gone to the registry, sat there all day, and had to leave because the registry closed before he had his turn. Or, he said, maybe they just forgot. He said he would look into it. <br> <br> I immediately hung up and called my Aunt, who works for Ford Motor Company, to ask her opinion on how to best handle this situation. She then called Silko and was able to speak to Geoff. After she hung up with Geoff, he then called me at 12:15pm. He apologized and said that he would have someone at the registry at 10am on Thursday morning to register my car and that they would then deliver the registration to me. When I indicated that I could not be driving the unregistered car, Geoff indicated that he would arrange for a rental car. He told me to call him if I had any further questions. I received a call a short time late from Hertz, who indicated that they could pick me up right then. So, I had to leave work, take my car home (because it could not be left in my work parking lot in Providence overnight), and wait for Hertz to arrive. Hertz arrived, took me to the Hertz location in East Providence, and I was given a rental car. <br> <br> We were supposed to leave to visit family for Easter on Thursday morning. I knew this was not going to be possible since my car was not yet registered. I called Silko 3 times between 2:30 and 6:15pm on Wednesday, requesting to speak with Geoff to confirm that my car would definitely be registered on Thursday, so that I could plan for our trip to visit family. I never received call back. <br> <br> I called Silko 4 times on Thursday morning to make sure that my car was, in fact, getting registered. At this point, I had lost all faith in anything a Silko representative had told me. I was repeatedly sent to people's voicemails, or left messages with the person answering the phone. I did not receive any call back until 12:30pm, when Tim R called to tell me that my car was being registered and he would let me know when the runner returned to the dealership so that I could pick up the registration. I let him know that Geoff had said the registration would be delivered to me. He asked me where I was and said he would give the information to the runner. This was at 12:30. At 1:30, I had not heard anything further so I texted Tim to see when the runner would be at my office, because I had to leave to pick up my kids. 20 minutes later he got back to me to say the runner was almost there. The registration was dropped off at my office just before 2pm. At this point, I still needed to return my rental car, and get a ride home from Hertz. We had lost an entire day. <br> <br> Shortly after receiving the registration, I texted Tim to let him know I had received the registration and to ask about the XM radio trial. He indicated that three months is what they're offering now and asked if that is what I received. I texted him back to let him know that I had just been told I had a free trial, that I had been instructed as to how to find the radio ID and had left a message and was waiting to hear back. I never heard anything more from him. <br> <br> Our car buying experience with Silko was deplorable. Silko Honda was negligent in not registering our car as promised, therefore causing us to drive illegally for a week. <br> <br> I went to leave a review on Silko's site and there is a video from the president. The video implored me to contact him first with a complaint and he would personally contact me. I did contact him...but I was never contacted back by him at any point.

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by Carlene1967 on 06/02/2014

I had a great experience with Silko Honda. My experience started with Rachel F, she was accurate, had great follow-up skills and was not high pressure. So different from 2 other local dealers that I had approached for preliminary prices. Once at the dealership she handed me over to the amazing Tony S, all I can say is ASK FOR HIM. What a sweet guy, once again no pressure and really wants the best for his customer. He goes the extra mile. The final step was finance which can always be a hassle but Maria C made it seem easy even after her stressful day, I felt like a priority. I would recommend this dealership and these people over and over again. I love my new Accord Coupe!

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by uncbuc on 03/11/2014

I had basically committed to another dealer on a used Honda accord. Tony offered me a great deal on a really good car that I had tested out. Silko and my sales associate really went the extra mile to get my business.

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by asnow1962 on 02/28/2014

I must say that my overall experience at Silko Honda was exceptional due in part to the salesperson Tony S. Tony is a great person and an exceptional salesperson and provided wonderful service. Tony worked very hard to get me the vehicle of my choice. He is very knowledgeable and has over 20 years of experience in this business. He was never pushy or overbearing. Tony asked all the right questions and was very reassuring. He made my experience a great one. I am sending all my family and friends to Silko Honda because of Tony. GREAT JOB TONY!!!!

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by jodyl3 on 02/16/2014

My experience at Silko Honda was a positive one. This was due to the salesman I worked with, Tony S. He was willing to work for me to get the deal I wanted.

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by beachdogs6 on 01/13/2014

I filled out application online. I was notified within 2 hours. I went to the dealership within an hour. I drove away in a new car 3 hours later!! Geoff E. helped my decide what vehicle would best suit my needs. We discussed my options. He recommended The CRV, a certified pre-owned. Chris C. took me for a test drive. He knew the car inside and out!! He knew I have dogs, so space was a priority. He explained how the seats worked and moved, and folded! He was great! I would recommend Silko Honda to my family and friends! I did actually and a friend has since bought a car from Geoff E. Geoff and Chris helped make a potentially stressful situation, fun informative and very positive!!! I love my new car!

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by amydavis2505 on 11/21/2013

I am impressed with this dealership from the first point of contact. Rachel Fogg was the person I dealt with on the phone. She was fabulous and very informative. I came into the store and worked directly with Craig Osit. He explained all of the options of the CRV that I was looking for. I was so impressed with Silko Care at no additional charge. If you want to buy a car, I would recommend these guys with out hesitation. I also have already been in for an oil chance- service department is very good as well.

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by jennpappy on 11/21/2013

My husband and I have purchased 4 cars from Silko Honda over the past 6 years. We choose Silko because they have a free maintanance program that comes with a new Honda, so we figure we are saving money on the car by buying there. In addition, we do find the sales people to be good. No pressure, just up front with us and an easy process. We have recommended Silko Honda to 3 neighbors, who have all purchased vehicles there and had good experiences as well.

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by 3leah on 10/03/2013

We had a constellation of broken promises, poor customer service, unreturned phone calls, lack of any communication from Silko Honda. The first mistake (which seemed a bit bait and switch - 2 people told me a specific car was on the lot for me to drive - I got there, no car - I came from an hour away) - then they tried to "fix" it and promised to have the car driven to my house the next morning at 10 am.... at 10:30 after rearranging both of our schedules, we finally called - they weren't coming- but hadn't called to tell us. So they scheduled to come the NEXT day - set a time, rearranged schedules again - they called 20 minutes before the set time to tell us they had SOLD THE CAR the night before! Start to finish - every interaction with Silko Honda expressed a disrespect of us, our time. They brag about being in business for decades - but they sure don't know how to treat people.

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by mmheac on 07/31/2013

Silko Honda [non-permissible content removed]!!! If you want to deal with a dealer that plays tricks with you at every step, then choose Silko Honda! We came to there with a quote that I got from their internet salesperson. We waited in the lobby for any salesperson to talk to us for more than 10 min. At the beginning they refused to drop anymore. Then they agreed to drop $50. Though the price is far from our expectation, but we agreed that if they drop another $50. We would take it. They refused to do so. They said "Thank you. Goodbye!" directly. OK, this is fine. Though people say that the best business came from negotiation, they refused to do so. The next day, they called me, agreeing with the price we offered. Fine, with the hope that we can make the deal, I asked my friend to drive me there again, which took more than half an hour one way. Since price was settled, we started to talk about the finance. They asked my social security number and then showed me two numbers, one is the payment for 36 months with apr of 0.9%, another one is the payment for 60 months with apr of 1.9%. However, after my calculation, the numbers turned out to be based an apr more than 6%! which means $30 more per month! Then they explained that this is based on some flow rate. And in the final contract, the rate will be different. Then what's the point of showing me this if this is not the apr we are going to use? Fine, then we started to work on the contract paper work. I asked about the car milage. The salesperson said that it was the same car we saw the day before. But now it has a milage of 18, instead of 8, and this is the reason why they agreed to drop $50. And this is the only one of the brown color we chose. What? Did you tell me about this over the phone? If they told me this in advance, I wouldn't take the pain to drive to their location. Is this HONESTY? At the beginning, I already said that I want a brand new car better with a milage of less than 8 miles, not a car that has been tested by a lot of people. I don't care to change to a different color. You know what, then they had a another one with 8 miles out in the parking lot. Just 5 min ago, you just had one of brown in stock. Right now, you had the second one! After filling the contract, the salesperson told us to wait and we could talk to the financial guy afterwards. After half an hour waiting, Bill, a manage came out, saying that maybe I would have an apr of 4%, but not quite sure at that moment; if we don't want to wait there, we can go back first and he would call me later. 4% is high, but we can still accept that. With the naive thought that we would pick up the car the following day, I left happily. But I made a mistake at that moment, which I think they did on purpose: THEY DID NOT GIVE ME THE CONTRACT I SIGNED. This occurred to me on my way back home, but I thought maybe not a big deal, maybe they are trustable. However, I was wrong!!!! Till the noon of the following day, no phone calls. I called the salesperson asking about the apr since I have to go the bank for the downpayment check. He said he would check and call me back. But no call back after 2 hours!!! At the end of the day, Bill called me with a rude manner. He said that they wouldn't make the deal with me at that price and they already canceled the transaction since when he talked to me, I expressed that we were going to buy from another dealer. What should I say? I'd like to call him a [non-permissible content removed]! I didn't say anything like this when he talked to us. If I would like to buy from another dealer, why did I sign the contract? Of course, right now you can say that there is no such contract since I forgot to ask for it, my huge mistake. I think they didn't want to make the deal at the beginning. But they still asked 5 banks to pull my credit history. Maybe at the time he talked to me, he already cancelled the transaction, without informing me, which is huge waste of my time and energy! As a consumer, we are weak. The dealer plays trick on us at every step we may ignore. If you don't want to deal with these many tricks, stay away from Silko Honda!!!

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by toukue on 07/14/2013

7/13/2013 Called Silko Honda to inquire about purchasing a black 2011 Nissan Maxima with sports package on Saturday, July 13th at approximately 12:30pm and spoke to Peter. He stated that the vehicle was still available but wanted to take down my phone number to confirm with the sales manager and would call me back in 5 minutes to let me know. He called back immediately and did confirm that the car was still available. I told him that I would be there around 3pm or so and for him to call me if anything changes in the mean time since I live about 50 miles and an hour away. I got there at 3:30pm and was greeted my a sales consultant. I asked for Peter and as the sales consultant looked around for Peter, I decided to use to restroom after an hours drive. Upon coming out of the restroom, I overheard another sales consultant saying that the 2011 Nissan Maxima I came in to see was already sold. With no condolences, nor a word of "sorry", nor showing his face, the initial sales person told me that he had another Nissan Maxima that was available and that he could get me into that car. I told him that I was not interested as I was looking for a specific color and package. I'm not sure if this a case of the classic switch and bait that dealers use but I felt duped. As I sit here writing this review, the car is still listed for sale on their website. I will never deal with this dealership nor refer any of my family, friends, or network to this dealership as I am also in the sales industry and condone this type of customer service.

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