Silko Honda
Dealership Sales Review
7/13/2013 Called Silko Honda to inquire about purchasing a black 2011 Nissan Maxima with sports package on Saturday, July 13th at approximately 12:30pm and spoke to Peter. He stated that the vehicle was still available but wanted to take down my phone number to confirm with the sales manager and would call me back in 5 minutes to let me know. He called back immediately and did confirm that the car was still available. I told him that I would be there around 3pm or so and for him to call me if anything changes in the mean time since I live about 50 miles and an hour away. I got there at 3:30pm and was greeted my a sales consultant. I asked for Peter and as the sales consultant looked around for Peter, I decided to use to restroom after an hours drive. Upon coming out of the restroom, I overheard another sales consultant saying that the 2011 Nissan Maxima I came in to see was already sold. With no condolences, nor a word of "sorry", nor showing his face, the initial sales person told me that he had another Nissan Maxima that was available and that he could get me into that car. I told him that I was not interested as I was looking for a specific color and package. I'm not sure if this a case of the classic switch and bait that dealers use but I felt duped. As I sit here writing this review, the car is still listed for sale on their website. I will never deal with this dealership nor refer any of my family, friends, or network to this dealership as I am also in the sales industry and condone this type of customer service.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable