Customer Reviews of Pohanka Toyota of Salisbury
Never Again
byon 01/14/2022
Through the years my family has bought several vehicles from Pohanka and recommended the dealer to others. Then on 12/23/21 I purchased a ’17 “certified” Prius Prime from them. First minor problem: there was an issue getting a temp tag from DMV – obviously not Pohanka’s fault; however, having made an appointment to return the next week to get the temp tag, I arrived to find that nothing had been done and I sat at the dealership for over an hour before it was determined that I would have to come back again the following week. Second (less minor) problem: the first extended trip in the car resulted in significant water appearing on the passenger side floorboards even though driving in dry conditions. An appointment was made for the vehicle to be seen by their “Water Doctors” – drove over an hour to Pohanka at the scheduled time only to find that the Water Dr was not going to be in that day. They did evacuate the AC drain line as we guessed that was the most likely culprit, so now I get to wait and see if that solved the problem and if the stink of wet carpet will ever go away. Third (major) problem: Pohanka called to inform me that their finance office had made a mistake, and my monthly payment was going to increase. How is it possible, after signing a mountain of paperwork, that the terms can be changed over the phone?! I doubt I will stop buying Toyotas based on this one bad experience, but I will definitely stop buying from Pohanka and recommend the same to others; this dealership is not what it used to be.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Sales person John Arieta
byon 04/24/2021
John Arieta recently sold me a nightshade 4Runner and his excellent service and professionalism was impressive and very much appreciated. John provide great communication skills and followed up on all options that we wanted. Without John's continued support we might not have purchased our car from this dealership. John's knowledge and management of the deal was excellent!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best Decision
byon 01/30/2019
I bought a 2019 Camry last week and my expeirence has been the best. David Brooks was not only kind and welcoming but he fought for me for 8 hours ( Literally) until he could get something worked out for me. I would never go to another dealership after having the best experience at Pohanka Toyota! Thanks David!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Third purchase from Jeff Dale
byon 12/30/2018
My husband and I purchased a brand new Toyota Tundra this week and he won't stop grinning. Jeff put him in exactly what he wanted! Autumn Ball
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best service
byon 12/30/2018
Once again, Jeff Dale took me over the finish line with the Toyota Tundra I WANTED at the price I felt comfortable with. Look forward to buying a fourth from you for the madam soon! Thanks Pohanka.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Outstanding Personal Attention!
byon 10/27/2015
I wanted to write a review and let everyone know that I am very happy with my lease. Meghan Fitzgerald who helped me from start to finish. She showed me that she cares about the customer, cares about the business, and the product. She was able to get me what I wanted at a price I was comfortable with. Thank you so much and I hope Meghan will get the attention she deserves for the outstanding service she provides for the company. I almost forgot to mention that my son and his wife had just worked with Meghan and she was so wonderful with them that is why I called her. Best advertising is a satisfied customer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
no one likes being lied to
byon 10/21/2015
lied to by salesman------then -after 1st tire rotation--- wheelcover falls off within days---- and only the manager can approve replacing it ---and geee--hes never in and cant return a call
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Walked out with what we want!
byon 05/22/2015
Every single person we experienced in Pohanka Toyota and Nissan was extremely friendly and helpful. I don't think we have a single complaint regarding the experience. Everything worked out just the way we needed it to, and we walked off the lot with a beautiful, gently used 2013 Scion xB. Huge shout out to Ryan Herring, who helped us 5 minutes after submitting our interest online all the way up to the end, and dealt with my indecisiveness with the utmost patience. Also a shout out to Rachel and her trainee in financing. Everyone was so personable, down to the gentleman that helped us make a spare key and all the other sales reps that we didn't get names for. I am literally raving about this place. This was our first time getting a loaned vehicle in an actual dealership (as opposed to buy here pay here), and we were worried about being taken advantage of with crappy people since you always hear bad stories. I would send any of my friends and family to this place. When the time comes to purchase another vehicle, we will be back. Thank you so much to everyone in those buildings. You made our first experience so easy and pleasurable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fantastic Experience
byon 04/19/2015
My family had a fantastic experience buying a car this weekend. After inquiring about the car online, we received an email promptly from Collin that included not only a straightforward spreadsheet with all of the out-the-door pricing, but also a personalized video to show us that the car was on the lot. My dad was able to provide all the needed information over the phone as my mom and I drove 1hr45min to the dealership to pick up the car. Signing with Rachel was fast and efficient. We are very pleased with the service we received and how easy the process was.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
My vehicle purchase experience
byon 03/29/2015
I Purchased a new truck. They were very helpful, courteous and they answered all of my questions while I was purchasing my vehicle. Collin Mumford was my salesman.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
An amazing experience
byon 03/16/2015
Buying a car is never anyone's cup of tea but this time it was an awesome experience. My salesman Collin Mumford made the process painless and very easy. He listened to what I wanted and found the perfect car for me. He didn't put me into what he wanted to sell me and kept me at my price point and got my monthly payment under 300! After everything was signed he even took the time to go over all of the ins and outs of my new car and made sure I understood everything before I left! Couldn't have asked for a better experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best Dealership!
byon 03/07/2015
Pohanka is the best dealership I have ever dealt with! The people are pleasant, honest and easy to work with! They treat you great long after the sale! Very knowledgeable and willing to deal! Recommend highly!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
No BS - Promises Kept - Car Delivered Over 200 Miles
byon 03/03/2014
My Pohanka experience was amazing. My salesperson, Rachael R., was a complete professional who gave me no BS, did not waste a minute of my time, and delivered on every promise. Amazingly, I have never even met her. I actually contacted Pohanka through Edmunds by accident. My first words to Rachael were an apology for my accidental contact - I was just too far away. Rachael's response was, "We deliver." When I explained that I was over 200 miles away, all she asked for was a chance to confirm what she was pretty sure of. She would not make a promise that she could not keep. She called back moments later with a confirmation that she would arrange a Pohanka delivery. She did this while still giving me the BEST "out the door" price, and the 218.5 mile delivery was FREE. I was never rushed or annoyed by her. She even sent me a TXT message while home with influenza to make sure that I had all of the info that I needed. If you are like me and HATE dealerships, and cannot stand the sad ethics of car salespeople, then just call Pohanka and ask for Rachael. You'd be a fool to call anyone, anywhere else. That is unless you like being at a dealership all day. I have NEVER been to Pohanka. My one regret is that I was never able to meet Rachael. The strangest thing was that I did not buy a fleet of LandCruisers; I only bought one Corolla. This was an absolute "best practice' example. Rob Baker
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
New car
byon 02/26/2013
My name is Robert Kenney and I just want to say that after numerous car purchases over the years I have found a dealership for life. I had the best experience at Pohanka Toyota of Salisbury. The complete professionalism of my experience was great. My salesperson went far beyond their duties to get me the best price for my trade and found me the perfect new car for my needs. Even while waiting to complete my deal was a first class experience in the show room that has all the comforts of home. Everyone involved in my purchase made this a wonderful painless fast experience. Highly recommend this auto group to anyone looking for a new or used car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Camry Lease
byon 01/17/2013
I leased my Camry SE from Pohanka Toyota and I couldnt be happier. The Finance Manager walked me through my options and I didnt feel pressured at all. I am glad I chose Pohanka Toyota, I will be back for Service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Service going downhill... SAD...
byon 10/18/2008
I did purchase 2 vehicles from Pohanks Of Salisbury within the past 3 years. 2006 Toyota Tundra and 2007 Toyota Yaris. Both transactions were good and i was happy. About 3 weeks ago i decided to trade my Tundra for a Scion Xb and contacted dealership via e-mail about my options. I also asked about estimated price that they would give me for my Tundra. I had an e-mail from them immediatelly asking questions about the purchase of the new vehicle, but not a word about the Tundra and the trade in value. I followed with 2 more e-mails about possible appraisal, but still haven't heard back from them. This situation just showed me that dealership only interested in selling new vehicles, but not taking care of the customer that's been with the dealership for 3 years. Was also thinking next year about trading in my Yaris, but not anymore... at least not at Pohanka Of Salisbury. In this tough market they should be grabbing each sales/trade lead, but they're not... Definatelly will think twice before i take my business back to them... Will try other dealerships in the area...
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Welcome to Pohanka Toyota. We have been serving Delmarva for 19 years and Pohanka Automotive Group has been serving the Washington DC, Maryland, Virginia area since 1919. Customer service and our commitment to excellence are priority number one. We look forward to the opportunity to have you as part of our family for many years to come.