Pohanka Toyota of Salisbury
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No BS - Promises Kept - Car Delivered Over 200 Miles
Written by 03/03/2014
onMy Pohanka experience was amazing.
My salesperson, Rachael R., was a complete professional who gave me no BS, did not waste a minute of my time, and delivered on every promise.
Amazingly, I have never even met her.
I actually contacted Pohanka through Edmunds by accident.
My first words to Rachael were an apology for my accidental contact - I was just too far away.
Rachael's response was, "We deliver."
When I explained that I was over 200 miles away, all she asked for was a chance to confirm what she was pretty sure of.
She would not make a promise that she could not keep.
She called back moments later with a confirmation that she would arrange a Pohanka delivery.
She did this while still giving me the BEST "out the door" price, and the 218.5 mile delivery was FREE.
I was never rushed or annoyed by her.
She even sent me a TXT message while home with influenza to make sure that I had all of the info that I needed.
If you are like me and HATE dealerships, and cannot stand the sad ethics of car salespeople, then just call Pohanka and ask for Rachael.
You'd be a fool to call anyone, anywhere else.
That is unless you like being at a dealership all day.
I have NEVER been to Pohanka.
My one regret is that I was never able to meet Rachael.
The strangest thing was that I did not buy a fleet of LandCruisers; I only bought one Corolla.
This was an absolute "best practice' example.
Rob Baker
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable