Subaru of Gwinnett
Customer Reviews of Subaru of Gwinnett
2024 Subaru Forester
byon 02/28/2024
I purchased my Subaru on January 29, 2024. I was very pleased with my experience. My salesman, Adam, was great! I have recommended this dealership to a friend.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2024 Subaru Forester
byon 02/28/2024
I purchased my Subaru on January 29, 2024. I was very pleased with my experience. My salesman, Adam, was great! I have recommended this dealership to a friend.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Subaru Forester Routine Maintenance
byon 01/09/2024
Brought my Subaru Forester in for an oil change, got there about 25 minutes before my scheduled appointment. No problem they took it right in, did the oil change in short order, also did a multi point check on the car. They also washed and vacuumed the car at no extra charge. The staff was very friendly and accommodating, while waiting the rest area had various snacks and a nice selection of drinks, very nice. Taking my Subaru in for service is always a pleasant experience. Subaru of Gwinnett a great choice.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Easy buying experience!
byon 09/04/2023
I saw the Crosstrek I wanted on the website. Contacted the dealership. Blake updated me through text that the vehicle was available and ready for me to check out. Tim in finance was great. He provided several options. Great experience; no pressure, beautiful dealership and I love my Subie Doo!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Dr. Dennis Bennett
byon 08/02/2023
I had a great experience there. The facilities were really nice (and new). All the people we worked with were wonderful. My only negative comment might not be relevant. Price. I really feel ripped off being forced to buy and having to pay so much more just because of availability.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2018 Subaru Outback Service - Issa Kone
byon 07/19/2023
As a whole the service experience I have had at Subaru of Gwinnett has been outstanding. Issa Kone is wonderful to work with and is very thorough, courteous and knowledgeable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Dealership
byon 07/17/2023
Excellent dealership and wonderful experience in the buying of a vehicle. Everybody during my experience at Subaru of Gwinnett was very knowledgeable with my vehicle of choice and answered any question I had.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent service
byon 04/18/2023
Excellent service done on time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Gwinnett Subaru
byon 02/13/2023
The installation of new Michelin tires, balancing, and alignment was done very well. The maneuverability, stability and ride are now even better. The price was even lower than the original quote.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Gwinnett Subaru The Best
byon 02/07/2023
I do not mind going to Gwinnett Subaru as the people there are nothing but kind and attentive. I had an oil change and back brake pads done. I was given a loaner car and it was done in only a few hours. I appreciate every time I go there, the all the people are wonderful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Brake and Oil Change Service
byon 06/04/2022
Everything was GREAT in all services and plus FREE snacks for EveryOne.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Very good service
byon 02/16/2022
Had three major services needed and all were completed well. Very much appreciated being given a loaner car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Happy customer
byon 02/09/2022
Very professional and customer service oriented. An overall pleasant experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service Department
byon 06/10/2021
I bought a Subaru from Subaru of Gwinnett. Its service department is the worst. I left 2 messages - one of them is to service manager. No one called me back. This was last Friday. Today is 06/10/2021. I called at least 3 times to schedule a 30 thousands miles service. The initial operator, when I pushed for service department, are just terrible as well. One of them just sends me back to the main menu or to an auto voicemail. I had to schedule my car service with other Subaru dealer. I will not forget this very rude treatment from them and I will never do my business with Subaru of Gwinnett. I want to add that a young man who sold me the Subaru was professional.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Always excellent!
byon 06/07/2021
Issa always takes great care of me and my Outback. He always informs me of anything they noticed and keeps in communication with me until I pick the car up.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
I will support Mike
byon 05/27/2021
I told him my budged and what I wanted in my new Car he pointed to a pearl white Impreza. It was a loaner with 3000 + miles... also had some extras like a sunroof, fog lights, sight, seat warmer and a rack which I really liked and the price was right. Thank you!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Outstanding Service
byon 05/11/2021
Kyle Formella, Service Advisor, provided expert assistance with not one, not two, but three Subaru Factory recalls involving my 2013 Legacy and 2016 Forester in the last 12 Months. In each case, a loaner vehicle was provided, and I was kept up to date on the progress of all the repairs. Subaru of America has an outstanding system of providing customer satisfaction the loyal customers. Look for Kyle the next time you are in for service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent service
byon 03/01/2021
I was asked by Subaru to bring my car in for service. Due to Covid, we had hardly driven ay place. The dealership appointment was very easy. When we took the car in and told them we will wait to take it back, the personalle get the work done in under one hour. The car was washed and cleaned thoroughly before it was handed over back to me. Signs of a good dealership and consistency in quality of work. I highly recommend this dealership to anyone wanting to buy a Subaru.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awesome Service!
byon 02/01/2021
I took my car in for scheduled maintenance. Upon arrival I asked if my head unit could be updated as I forgot to ask when scheduling. Juan was wonderful Andrade sure I knew it would be additional time. I don’t mind waiting because the dedicated waiting space is comfortable and they provide drinks and snacks if I need it. When I hopped out of the car I remembered a weird sound it has been making and asked Juan about it. He was able to reproduce the sound and ensured me they would take a look at it, but said it would be additional time. He recommended I take a loaner car home so they could get everything done without me being inconvenienced. So thankful I did because they needed to replace something and needed another day to get it done. Juan kept me updated the entire time my car was being serviced and repaired. My car was ready the next business day and Juan was there to give me a full rundown of the things they did! So thankful for a dealership I trust!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Easy, helpful, efficient Sales
byon 01/25/2021
They are so customer service oriented, it's hard not to feel special!! They are attentive, fast, efficient and caring. Would highly recommend.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Efficient, caring, customer-service oriented
byon 01/25/2021
They are so customer service oriented, it's hard not to feel special!! They are attentive, fast, efficient and caring. Would highly recommend.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Absolute embarrassment
byon 01/14/2021
After getting in touch with the service manager William, I do not recommend doing business with this location. When he stepped in to handle my case, he apologized for everything that had happened with my car and offered me a refund on Dec. 9th, it's now January 14th and no refund has been processed. The service manager William has given me the run around the entire time and waited until today to tell me "he doesn't recall why he would refund me". It is insulting to me that he would wait over a month, to now pretend he doesn't remember our conversation and what he promised. I am super disappointed and regret coming here in the first place! Do not bring your car here- they have zero integrity.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
1 Comments