Subaru of Gwinnett
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Dealership Service Review
service Rating
Absolute embarrassment
Written byon 01/14/2021
After getting in touch with the service manager William, I do not recommend doing business with this location. When he stepped in to handle my case, he apologized for everything that had happened with my car and offered me a refund on Dec. 9th, it's now January 14th and no refund has been processed. The service manager William has given me the run around the entire time and waited until today to tell me "he doesn't recall why he would refund me". It is insulting to me that he would wait over a month, to now pretend he doesn't remember our conversation and what he promised. I am super disappointed and regret coming here in the first place!
Do not bring your car here- they have zero integrity.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable