Subaru of Gwinnett
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Dealership Service Review
service Rating
Awesome Service!
Written by 02/01/2021
onI took my car in for scheduled maintenance. Upon arrival I asked if my head unit could be updated as I forgot to ask when scheduling. Juan was wonderful Andrade sure I knew it would be additional time. I don’t mind waiting because the dedicated waiting space is comfortable and they provide drinks and snacks if I need it. When I hopped out of the car I remembered a weird sound it has been making and asked Juan about it. He was able to reproduce the sound and ensured me they would take a look at it, but said it would be additional time. He recommended I take a loaner car home so they could get everything done without me being inconvenienced. So thankful I did because they needed to replace something and needed another day to get it done. Juan kept me updated the entire time my car was being serviced and repaired. My car was ready the next business day and Juan was there to give me a full rundown of the things they did! So thankful for a dealership I trust!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes