Subaru of Gwinnett
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Service Department
Written by 06/10/2021
onI bought a Subaru from Subaru of Gwinnett.
Its service department is the worst. I left 2 messages - one of them is to service manager. No one called me back. This was last Friday. Today is 06/10/2021.
I called at least 3 times to schedule a 30 thousands miles service. The initial operator, when I pushed for service department, are just terrible as well. One of them just sends me back to the main menu or to an auto voicemail.
I had to schedule my car service with other Subaru dealer. I will not forget this very rude treatment from them and I will never do my business with Subaru of Gwinnett.
I want to add that a young man who sold me the Subaru was professional.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No