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Subaru of Gwinnett


2920 Satellite Blvd, Duluth, GA 30096 (map)
Today 9:00 AM - 7:00 PM
Sales Rating
Recommend:
Yes (4) No (0)
Service Rating
Recommend:
Yes (6) No (0)
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Dealership Service Review

1 out of 5 starsservice Rating
Service Department
Written by Yongmi on 06/10/2021
I bought a Subaru from Subaru of Gwinnett. Its service department is the worst. I left 2 messages - one of them is to service manager. No one called me back. This was last Friday. Today is 06/10/2021. I called at least 3 times to schedule a 30 thousands miles service. The initial operator, when I pushed for service department, are just terrible as well. One of them just sends me back to the main menu or to an auto voicemail. I had to schedule my car service with other Subaru dealer. I will not forget this very rude treatment from them and I will never do my business with Subaru of Gwinnett. I want to add that a young man who sold me the Subaru was professional.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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