Lexus of North Miami
Customer Reviews of Lexus of North Miami
I LOVE my new LEXUS
byon 10/25/2023
I got my NX300 last week and I cannot be happier. Originally I wanted RAV4, bur the price for Lexus NX300 with less miles , same year was only a tiny bit higher, but it is so much more luxury!!! The service was amazing, Anna K was helping us. She was so patient with us, so knowledgable about cars, and very very helpful. It was the most pleasant experience I ever had buying a car!!! Thank you, Anna K, thank you, Lexus of North Miami
10K Service
byon 12/13/2023
Since making my car purchase, Lexus of North Miami has been very helpful in answering questions and concerns. Also, the two times I have taken my car for service Bobby has been punctual and professional.
I LOVE my new LEXUS
byon 10/25/2023
I got my NX300 last week and I cannot be happier. Originally I wanted RAV4, bur the price for Lexus NX300 with less miles , same year was only a tiny bit higher, but it is so much more luxury!!! The service was amazing, Anna K was helping us. She was so patient with us, so knowledgable about cars, and very very helpful. It was the most pleasant experience I ever had buying a car!!! Thank you, Anna K, thank you, Lexus of North Miami
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Run AWAY !!!
byon 10/18/2023
RUN AWAY !!! My story began when I found a used ES350 I wanted to buy. My interaction was with Dulce a salesman at Lexus of North Miami . I commissioned an inspection of the vehicle, which unveiled scratches that had not been disclosed during my prior inquiries. Dulce quoted me a price higher than what was listed. I brought this to him, and he chose not to respond. I escalated to a manager, Rosaly. She assured me that the price would be honored, but her demeanor conveyed as if she were doing me a favor. I also expressed my dissatisfaction with Dulce, to which she stated that a different salesperson would be assigned. I sent the wire transfer on August 19th. I repeatedly requested the new salesman, Demetri, to communicate with their bank for confirmation, and every time, they said they would not do that as they receive funds daily, and there's no need for it. I even ended up reaching out to their bank myself, and they confirmed the transfer. I confronted Rosaly with the information and the date of money received on their dealership accounts; she said, "The payment has been received." That was on the 28th of August. It took them 8 business days to confirm the receipt of the funds; this raised suspicions. I sent seven emails to various managers. I have not received a response regarding the funds . I made six calls. I managed to reach ALFRED UTSET, the pre-owned sales manager. Unfortunately, He answered the call prepared to defend his employees and did not listen to me. I was about to express my concerns, but he replied, "You sent an inspection company, and they know everything, so you shouldn't have any concerns!" I had to clarify, saying, "Did you even hear me? I said 'concerns,' do you know what that means? I'm not talking about the car; I want to discuss the transfer and how your employee treated me, and I want to know if they did the maintenance I requested." He didn't answer my questions and continued to speak forcefully and condescendingly. I sent emails inquiring about when I could coordinate with the shipping company to pick up my car. I asked when they would refund the deposit since I had sent. However, Demetri did not respond to these questions. He simply replied that everything was on process. I reached Rosaly to inquire about the refund status. She responded, claiming to be helping me by expediting the refund process. She stated, "Normally, we refund the money after delivering the car!" She emphasized her cooperation. Interestingly, in one of Rosaly's emails dated August 17th, she mentioned, "Please be aware that the deposit made with the card will be refunded promptly upon receiving the wire transfer for the full amount." So, either the content of her email or the content of her text message contradicts the truth. during the shipping phase, they provided no assistance and stopped responding, causing me significant inconvenience. This frustrating experience felt unprofessional and unethical. Imade it explicitly clear that I expected to be informed when the shipping company received the car. but they have not contacted me, resulting in delays. To clarify, these are not allegations; this is simply my personal experience, outlining the difficulties I encountered over a whole month, including a staggering 182 emails exchanged with them to conclude a deal; it should have raised concerns at the management level, but it seemed like no one cared. Please don't waste time telling me sorry. I'm well aware that you're already informed about what happened, and most managers are familiar with my emails and calls. Let's not play games or pretend that you really want me to call to resolve this issue. There's no need to keep up this facade.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
responsive to out of state buyers
byon 04/05/2023
Knowledgeable about out of state transactions and titling of vehicles in other states. They talked to me, while other dealerships refused, about a highly sought after vehicle (LX600). Their statements concerning their present inventory were honest. While they tried to sell me these, they did not put on a high-pressure sales pitch for dealer packs such as extended warranties or paint coatings, as I have experienced elsewhere. We made a deal considerably over sticker, but unfortunately that's the market. Would not add a towing package; I will have to deal with that post-sale. Overall I found Efrain Ponce, their salesman, to be helpful, effective and responsive.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Amazing customer service, Bobbi…..best ever!!!
byon 04/14/2022
I’ve been shopping Lexus is 2014 because of one man, his name is Bobby. He is the definition of what amazing customer service to look like, compassionate, and effective listener, and very efficient and execute expeditiously. Really amazing guy……
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Easy Process with Finance Manager but Sales Unreliable
byon 03/25/2022
Purchased a vehicle while out of State. My wife was in town and handled everything for me. Dealing with the finance manager, Mr.Omar, was simple. He's professional and reliable. The sales not so much. They're friendly in your face but don't follow up when they say they will or do what they say and once you purchase you can forget about anything they told you. I'm still waiting for Juliana to get back with me about my all weather mat. If JM Lexus would have had the truck I wanted I would've purchased from them. I'm a repeat customer of their's. Superb service before, during and after the purchase.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Repair Job of Lexus GX 460
byon 01/03/2022
I sent our Lexus GX 460 here for repair. They did a good job and delivered on time. The attention is quite personalized. They are a big dealer. This could have pros and cons, but for us everything worked well.
The best
byon 05/08/2021
It's my my 3rd Lexus lease experience with Cesar Alcala and now with Lexus North Miami is the perfect combination. The service and VIP attention received are second to none. Cesar is not only extremely helpful but knowledgeable and super friendly. The really go beyond the call of duty to make your experience the best, and drive out of there feeling like a queen with your gorgeous new vehicle. 10 years and counting. Thanks guys for all you did.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Satisfied
byon 03/02/2021
Received 15,000 mile service. Car’s performance was sluggish since purchase. Had complained previously and was told Car was performing correctly. Changed to new service advisor - Mihai. There is a definite improvement in the performance after this service. I do not know what the issue was, but I am pleased after this service maintenance. I do not like that the advisors do not communicate with you after the service is performed to let you know what problems were found and corrected. Would rate higher if I was given feedback.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Outstanding Service Location!
byon 02/09/2021
There is no waiting...car is serviced immediately. Comfy waiting areas and perks while waiting.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Outstanding Service
byon 11/14/2019
The service is outstanding. Thank you Victor for your professionalism and outstanding service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 11/08/2019
Quick, friendly and efficient
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Awesome Lexus
byon 11/07/2019
Nelson & Robert are the best. Treated with dignity & respect. Both where very professional & definitely friendly. Every dealership should display this type of professionalism.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Lexus service department
byon 10/25/2019
I was very impressed with the timely, efficient, and friendly service I got. The only reason I wasn’t able to give a 5 is that the person on the phone when I tried to book the appointment was not as informative as I would have liked. Overall extremely satisfied though.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good service
byon 10/04/2019
Very professional teams
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Customer service second to none
byon 10/02/2019
Advisor Victor Rodriguez is not only professional but courteous and takes time to answer any questions you may have. The staff at the loaner dept. are very friendly and polite. The overall service dept. from the moment you call for appointment, drop off and pick up are second to none. I honestly can say I would recommend the service dept. at North Miami Lexus to friends which I have. The sales dept. is a whole different story.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Mr.
byon 08/26/2019
work was done on a timely basis.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Lease turn in
byon 08/07/2019
Excellent customer service, Bella assistance was truly a decision factor. Her follow thru and amazing customer service brought me in. Everything we agreed upon plus a little extra, was delivered in my new ES 350. Thank you for the great experience you definitely took the pain out of purchasing a new vehicle. Love the Lexus customer service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Lexus 2015 Car
byon 07/25/2019
I recently returned a Gx 460 and purchased a used car. After negotiating with me they made me believe that they had handed me the best deal possible. It was not until later that I realized they charged me $7000 for the car that I had returned and that $7000 was added to my new bill. Therefore now I am stuck with a very high bill that I can not even pay. They also changed the interest rate without even letting me know. I have been a customer with them for some time now and I am really unsatisfied with the deal they said would be the best for me.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Maintenance service
byon 07/18/2019
Erica provided a great service, was very specific with the work that needs to be done. There is a room for improvement with the car wash people.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Scam from this dealer
byon 10/15/2018
Just received an email from Edmund that this car 2006 Acura TL 4dr Sedan (3.2L 6cyl 5A) Mileage: 200,500, that last Monday y was lure to go to test drive and it wasn't avail, the offer me other cars but obviously this was a scam to get me there.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
1 Comments