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Lexus of North Miami

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Lexus of North Miami
14100 Biscayne Blvd, North Miami, FL 33181 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
3.33 out of 5 stars (45)
Recommend:
Yes (2) No (1)
Service Rating
5 out of 5 stars (18)
Recommend:
Yes (1) No (0)
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Dealership Service Review

4 out of 5 starsservice Rating
Satisfied
Written by Natalie T on 03/02/2021
Received 15,000 mile service. Car’s performance was sluggish since purchase. Had complained previously and was told Car was performing correctly. Changed to new service advisor - Mihai. There is a definite improvement in the performance after this service. I do not know what the issue was, but I am pleased after this service maintenance. I do not like that the advisors do not communicate with you after the service is performed to let you know what problems were found and corrected. Would rate higher if I was given feedback.
  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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Lexus of North Miami on 03/09/2021
Dealer Response
I'm very glad to hear that your vehicle is running better after your visit with Mihai. I apologize that you didn't receive the informative service we expect for our guests. I would be happy to speak with you directly and answer any questions you might have. Please consider giving me a call. Thank you, Brittany Rivera - Customer Relations Manager - 786-528-3885
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