Lexus of North Miami
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Easy Process with Finance Manager but Sales Unreliable
Written by 03/25/2022
onPurchased a vehicle while out of State. My wife was in town and handled everything for me. Dealing with the finance manager, Mr.Omar, was simple. He's professional and reliable. The sales not so much. They're friendly in your face but don't follow up when they say they will or do what they say and once you purchase you can forget about anything they told you. I'm still waiting for Juliana to get back with me about my all weather mat.
If JM Lexus would have had the truck I wanted I would've purchased from them. I'm a repeat customer of their's. Superb service before, during and after the purchase.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
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Lexus of North Miami on 03/28/2022
Dealer Response
While we’re glad your finance process was seamless, we’re sorry you feel there were unkept promises made by our sales team. This is never our intention nor the outcome we want. I will share this review internally, but I also want to follow up to close the loop on your weather mats. Please give me a call - I am unable to determine your contact information from this review. Thank you, Maritsa Campos - Customer Relations Manager - 786-528-3871
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