Customer Reviews of AutoNation Ford Miami
Review type:
Maverick purchased
Service 2023 F-250
by R.Hurtado on 05/09/2025I have been driving Fords for the past 24 years and I’m very familiar with AutoNation Ford of Miami. I was impressed with all the renovations done the place is modern, clean and with a waiting area that puts the customer in mind. Every… single employee I came in contact with was helpful and polite. The fact that a loaner was provided is both smart and considerate. I want to give special thanks to my advisor J. Mesa can’t do a better job is just not possible. I will continue to used AutoNation Ford of Miami for all my service needs, highly recommended.Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Miami. Don't hesitate to call us if you ever need anything. Be safe on the road!
Ervice
by Dad33169 on 04/10/2025Honesty and fairness from start to finish.Hello, thank you so much for the positive review! If you ever need help, just give us a call. Happy motoring!
Auto nation
by Wattman on 03/08/2024I had an amazing experience in this car dealership-- everything went perfectly.Very nice place,very clean, staff is very polite and attentive.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Not a good place to take your car for repairs other than regular oil change
by Karell M on 02/26/2024I took my car there because it was shaking while driving between 50 and 60mph and also when you push it hard and they diagnose a bad CV Axle, they change it for the first time. After that, the car was worse so they replaced it again (2nd… time). but it was so bad that the car could not be driven (was leaking) so they changed it a third time (3+ months waiting for the part with the car in the dealer and driving a rental during that time) After that third time, they said it was fine. I took it and was driving well, but after a couple of days I took a look at the Axle and it was leaking. I went to a different dealer and they told me it needed to be replaced for the 4th time, and they believe the previous dealer didn't change it at all. Long story short, I'm not going there ever again.Hi Karell, we're disappointed to hear of the negative experience you had at our location. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (305) 707-0141.
Maverick purchased
by kromag2003 on 02/20/2024Friendly staff that made the purchase process easy.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Dissatisfied Customer ***AutoNation*** Miami Used Car Sales
by unhappy on 02/02/2024I have been trying to purchase a used vehicle from this dealership for three weeks. As an out of state buyer the car was to be delivered. I paid cash of nearly $20,000 two weeks. The sales rep went to on vacation after the sale and things… stalled. When Yusef, the sales rep, surfaced. He did mention we were approaching the last day of the month and he wanted to close out his month and for us to accept delivery....Yep you guessed it $$$$commissions$$$. On delivery day (last day of month) we refused delivery because the car was making noises it should not have been. We did not accept delivery. Their service department claims it's been fixed but they seem to not to want to provide copy of service order. Sales rep not being responsive at this point. They have my money, my traded-in car and the car they were selling. I feel like if I was on Judge Judy, she would call me the foolish one for keeping this deal alive.Hi, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (305) 707-0141 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Ford Service Excellence
by Antonio on 12/11/2023Originally had an appointment with Ford in Plantation. I made the appointment days ahead. A day before, I received a call from service staff, advising me my car would only get diagnosed but not worked on until next week. His mannerisms I… looked at another Ford location but was the same. I then got a hold of this location and my advisor was Juan. Not only did he take care of me, he was able to get my car fixed the same day. He displayed upmost professionalism towards me and I will gladly go back to himHi Antonio, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Miami. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service review
by HeatCarliG on 12/07/2023From start to finish, Manny handled my service appt. He was helpful and gave me up front pricing. No hidden fees and was very attentive with updates, etc. Seamless and pleasant.Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Miami. If you ever need help, just give us a call. Happy motoring!
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by SorayaG on 12/01/2023After making my appointment for a rear view camera recall on my Ford Explorer and receiving several messages confirming it, I took off from work and when I arrived at the location I was told that the order was on backorder. I asked for the… service manager and he didn't let me talk. In front of everyone he was rude and disrespectful and threatened me to call the police. I asked for his supervisor name whom I have contacted but I am also going to reach out to Autonation Board Members so that they become aware of the atrocities happening at this location at 57th Avenue.Easiest car purchase ever
by Melanie on 11/28/2023Yusif was amazing! Best car buying experience we ever had. Literally did all the negotiating online, walked in, signed all the paperwork and drove away in our brand-new truck.Hi Melanie, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Took care of the problem
by Chris G on 11/27/2023Bought a used car and it was found to have a brake problem. They immediately took the car and put it in for full repairs as well as gave men a rental car while I wait for the car to be finished. A+ service and care.Hi Chris, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Helpful & Quick
by Jacquelyn on 11/14/2023The service was great. I was assisted with kindness and my car was ready within a timely mannerHi Jacquelyn, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
GREAT SERVICE
by SSSOOOFF on 11/11/2023FRIENDLY STAFF, AND GOOD SERVICEHello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
F350 Service at Autonation Ford
by Andres M on 11/07/2023Excellent service anytime I come here I am treated with respect and professionalism. Best Ford service center around!Hello Andres, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Cambio de la bomba de agua
by Redylorenzo on 11/05/2023Muy profesionalesHola, gracias por tu reseña positiva. Estamos felices de haberle sido de utilidad. No dudes en llamarnos si alguna vez necesitas algo. ¡Esté seguro en el camino!
Service
by Flor angeles on 10/25/2023Edmunds, hizo un excelente trabajo, dandome toda la informacion y recomendaciones que necesitaba mi vehiculo,Hi Flor, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great Honest Salesman and Negotiation
by Michael J on 10/24/2023Walked in to look at a new Lightning and get a value for my trade in. I worked with Richard and from the start he promised they would match the online price, which they did. There wasn't the usual back and forth negotiation, instead I asked… them to match online price and told them what I wanted for my trade in and they came very close with their offer. We came to a quick agreement thereafter and I drove home my new Lightning that night.Hi Michael, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Truck purchase
by My truck on 10/13/2023Relaxed environment, pleasant salesman no pressure. Good quality truck with right price. Will do business again. Thanks for the experience.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Could have been 4 stars….
by Big Al 2023 on 10/13/2023Purchased a used 2013 Audi from this dealership claiming an inspection was performed! Well, I had my own inspection done at a service center and found that the oil level was less than half and not changed and the brake fluid was old and… dirty that needs to be flushed out and replaced!. Needless to say I was not happy with this so folks do yourself a favor and have your car inspected if you buy a used car from this dealership!!!! As for the sales end of the deal, Jose and Terry were both professional and awesome, thanks guys!Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (305) 707-0141. We hope to hear from you.
Car Buy
by cgomez1122 on 09/26/2023the try to slam you with a $995 dealer then take it off to only try to slam you with a ridiculous interest. now, i understand if i had bad credit but once i addressed it they magically found me a lower rateWe regret to hear that you had a negative experience with us but would appreciate the chance to turn your experience around. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. AutoNation Ford Miami
Vehicle Service Experience
by Andres L. on 09/16/2023The service tech was very knowledgeable. He helped me with the service of my vehicle. Thank you Orlando👍🏼Hi Andres, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
by Chole Yates on 02/23/2024