Skip to main content

AutoNation Ford Miami


16800 NW 57th Ave, Miami, FL 33015 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (17) No (5)
Service Rating
Recommend:
Yes (40) No (7)
Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
Dissatisfied Customer ***AutoNation*** Miami Used Car Sales
Written by unhappy on 02/02/2024
I have been trying to purchase a used vehicle from this dealership for three weeks. As an out of state buyer the car was to be delivered. I paid cash of nearly $20,000 two weeks. The sales rep went to on vacation after the sale and things stalled. When Yusef, the sales rep, surfaced. He did mention we were approaching the last day of the month and he wanted to close out his month and for us to accept delivery....Yep you guessed it $$$$commissions$$$. On delivery day (last day of month) we refused delivery because the car was making noises it should not have been. We did not accept delivery. Their service department claims it's been fixed but they seem to not to want to provide copy of service order. Sales rep not being responsive at this point. They have my money, my traded-in car and the car they were selling. I feel like if I was on Judge Judy, she would call me the foolish one for keeping this deal alive.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
Megan Reid on 02/06/2024
Dealer Response
Hi, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (305) 707-0141 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Report