AutoNation Ford Miami
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Dealership Service Review
service Rating
Not a good place to take your car for repairs other than regular oil change
Written byon 02/26/2024
I took my car there because it was shaking while driving between 50 and 60mph and also when you push it hard and they diagnose a bad CV Axle, they change it for the first time. After that, the car was worse so they replaced it again (2nd time). but it was so bad that the car could not be driven (was leaking) so they changed it a third time (3+ months waiting for the part with the car in the dealer and driving a rental during that time) After that third time, they said it was fine. I took it and was driving well, but after a couple of days I took a look at the Axle and it was leaking. I went to a different dealer and they told me it needed to be replaced for the 4th time, and they believe the previous dealer didn't change it at all. Long story short, I'm not going there ever again.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Presley Palmer on 02/27/2024
Dealer Response
Hi Karell, we're disappointed to hear of the negative experience you had at our location. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (305) 707-0141.
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