Porsche South Bay
Customer Reviews of Porsche South Bay
NIGHTMARE! NEVER ever buy a car here
byon 01/25/2024
I bought a car from there, it took about 10 hours. I left and the salesman brought me to the car to show me how to sync it to the app. He told me the car couldn’t he stolen. He said that they could track the car, it was a 2023 with software that was trackable anywhere. I felt safe driving off the lot. I tried to use the app to pay, it was nearly impossible. I didn’t get emails of when payment was due. I didn’t get verification when I paid, I literally have a more efficient service with my dentist than a car that costs $1800 a month. My car was stolen. I called to track it. They couldn’t do anything. I want to sue the entire dealership. It’s been a month and I can’t get a call back from the manager or even a loaner car.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
3 hours wait time to start paperwork to purchase a car
byon 05/27/2023
Just purchased a cpo Cayenne, had to wait over 3 hours to start finance paperwork while I was the only one in the dealership 5/26/23 17.35PM.. The finance manager didn't want to help (I was watching him and my sales rep having conversation from the clear glass) probably he had a better customer over the phone (guess paying big $$$) while Im waiting in-person in the dealership.. It started with a great experience but ended up like feeling purchasing a Toyota (no offense) from a basic, unprofessional dealership (it literally felt like they didn't know what they are doing). This dealership need to work on customer service + customer experience. I loved the car in the beginning however this purchasing experience made me feel like its just a basic car. Sorry South Bay Porsche but you failed. I left the dealership at 9.19PM, Came here all the way from OC. I was back at my home by 10.25PM. The best part is here, This car was a gift for my wife. Came home and she was asleep.. Thank you all for ruining our first Porsche, South Bay!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Porsche South Bay is A-OK
byon 01/08/2018
I had a fantastic experience with Mike at the Porsche dealership, as well as everyone else that helped me get my Cayenne. My goal when I lease a car is to get a good deal and I feel like I did great with these guys. Communication (and numbers) were presented in a super transparent way and they were open to negotiations without trying to change my lease months or miles or down payment - super clear. I would definitely recommend them and especially Mike. Hes the best.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
The Best
byon 01/05/2018
I have had several sales and service experiences with Porsche South Bay and by far they are the best. I do have a few cars from other premier car companies and those experiences are incredibly frustrating and disappointing. Carl Tofflemire and David Kramer at Porsche South Bay absolutely could not have been better in their communications, timeliness, salesmanship, service attitude, and commitment to my complete satisfaction. I was always greeted as a familiar friend and not with an over bearing selling pressure. Guidance, answers, options and all the time I requested were never an inconvenience. Truth is, it is the same experience I had last time purchasing or servicing my Porsche. These guys have it figured out and Carl and David could not represent the Porsche brand or Porsche South Bay any better. And the Finance Manager, Sarah Carbajal, comes from the same mold. Competent and efficient and pleasing at the same time. I'd like to add a sixth Star if I could.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
resolution of extended warranty issue
byon 11/29/2017
Michael Skulick in service is world class. I had an extended warranty issue that Michael addressed in an extremely professional manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service experience
byon 11/22/2017
First time Porsche owner, recently bought a CPO vehicle (not from this dealer) and had to take it in to have the license plate light replaced. It was uncertain whether this would be covered by CPO, but my service advisor Michael Skulick helped to effectively navigate the system to ensure it was taken care of under CPO. Michael was very courteous, professional, and was quick to provide status updates on my vehicle. I definitely will return to PSB for my future service needs, primarily because of the great interactions with Michael.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Back to "south bay Porsche"
byon 11/20/2017
After find both a Boxster and a Carrera from Southbay Porsche in Torrance, I received service there for 6 to 8 years. I was unhappy unsatisfied and stopped returning to them. Although living in the Southbay of Los Angeles, I drove all the way to Beverly Hills to get service. With their new location on Rosecrans, and their new name of LA car guy, I tried service again after 10 years of ownership. I am happy to say that I was extremely pleased, had excellent service and would recommend it highly! My service advisor was Michael S. and he went above and beyond for me. I was so pleased with the service that I took him a thank you letter. I will definitely return.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Highly recommend
byon 11/11/2017
I had an excellent car buying experience at Porsche South Bay. The salesman was very knowledgeable and professional. The dealership is beautiful and everyon was helpful and friendly each time I was there.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 11/09/2017
My service advisor was Chris Gibson who did a terrific job. He explained the potential issue with my car and gave me an accurate time frame for getting it resolved. He also arranged for a rental car because they were out of loaners. The process was seamless. Chris is now my go to guy for service at this dealership.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
awesome as always
byon 10/13/2017
My service advisor Chris Gilbson and foreman Art are always best to me. Finished job in time solved the problems for me with their professional skill and warm attitude. This is the reason why I always drive 50 miles to this workshop. Thanks.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Phenomenal Dealership
byon 10/11/2017
We could not say enough positive things about our experience with Richard Pressley and South Bay Porsche. Richard is extremely knowledgeable and did an excellent job keeping us in the loop about the status of the new Macan S we purchased. When the car was ready for us to pick up, we spent several hours at the dealership. The dealership is very impressive itself and everyone was very professional and welcoming. We had a tour of the facilities and service dept, completed all the paperwork and then were taken to a separate bay where our new car was sitting. Richard spent at least an hour and a half with us explaining every detail of our new car. He is not only extremely knowledgeable but very passionate as well. You really feel like he loves Porsches and wants you to love them too! He always says, call me anytime if you have any questions" and he really means it. We definitely consider South Bay our go-to Porsche dealership and would highly recommend them to anyone looking to buy a car. Do yourself a favor and ask for Richard!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Seamless service
byon 10/03/2017
Made an appt and dropped my 2016 C4S off for service. Service tech, Chris Gibson, was on the ball and told me when the car would be done and arranged for a loaner. Car was done on time and clean. Could not ask for more.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
chris gibson
byon 10/01/2017
chris gibson was informative, professional and always updated me on the status of my car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Smog cert issue
byon 09/20/2017
My 2005 Cayenne kept failing one of the codes in the smog check, so I took it to the Porsche dealer. My service rep, Michael Skulick, was super helpful. Michael arranged a loaner car for me and would not give up on the problem until it was finally solved. It took over a week, and Michael kept me informed throughout. I was not charged for the service. I am extremely happy with Michael's help and the shop service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Amazing dealer!
byon 09/02/2017
I went to Porche South Bay to order a customized Potsche Boxer. There, I met Paul Boozer. He is amazing, he was passionate about what he was doing and very helpful. The deal that I received through his effort was great. After waiting for sometime, now I have my car and very happy with it! I am really thankful to him for the deal that I received by his effort and also for all the work he did to deliver the car to me including all the instructions that I needed!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Pleasant experience
byon 08/11/2017
I always try to deal with Chris Gibson...He has a great attitude and always takes care of the needs of my Turbo Cabriolet. Couldn't ask for a better person to deal with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Porsche south bay
byon 07/31/2017
Sales man David is Awsome guy , helpful and professional also his manager Eric he is Asome , five stars for them
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
The best service every time
byon 07/26/2017
All the service staff is consistently professional, friendly & talented! Whether work on my 356 SC, Targa, or GT3 RS! Love this dealer!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Thank you, Ricardo
byon 07/21/2017
I was picking up my new 911 and Ricardo Gutierrez took care of all the prep work and few other extra requests I had. He was fast, knowledgeable and before I knew it everything was ready. Painless and enjoyable experience. Thank you very much, Ricardo.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Richard Presley is the best
byon 07/19/2017
My girlfriend and I bought (ordered) Porsche cars at South Bay Porsche. Richard Presley helped us in both instances and our experience couldnt have been better. He guided us through every step, explained all the details about the process and made sure everything was transparent. He is knowledgeable, helpful, always ready to answer questions (in person, by phone or email etc). Richard also loves Porsche which makes him passionate about those cars and not just a great salesman. Most importantly, Richard made everything easy, effortless and fun. We didnt feel like being at a dealership. There were no surprises and Richard was truly there for us. Thank you, Richard. We love our cars!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
911 purchase
byon 05/30/2017
Porsche South Bay was a great dealership for the purchase of my Targa 4s which I had built. Carl Tofflemire guided me through the building process and recommended options I wouldn't have thought of on my own. As my 911 was being shipped I was communicating with Mike Vance who kept me abreast of the scheduled delivery date. He was more than accommodating and always replied to my emails in a timely manner. Upon delivery, I met with Mike and he took his time to familiarize me with the Porsche technology in this car. As it was also a bit overwhelming (as I am a Porsche novice) he extended himself to come to my house and go through all the bells and whistles again in order to ensure I am comfortable with all the technology. Do thank you to Carl and Mike...I am now finally living the Porsche experience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
